What users are saying about
5 Ratings
33 Ratings
5 Ratings
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Score 8.2 out of 101
33 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

Applied Epic

Agency management for larger P&C driven agencies that are looking for standardization across their business. The system really allows you to track and see when activities are being created and completed, where an account is in the marketing process (or renewal process). It also is a great data warehouse when looking to consolidate.
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eClinicalWorks

For outpatient primary care clinics, eClinicalWorks (ECW) is above average. It can be a bit overwhelming for older physicians who are not computer savvy. Our younger providers have taken to it quickly and use the advanced features more. The specialists are able to utilize ECW for their purposes thanks to the versatility of templates. Some of the more technical tracking (like OB pregnancy monitoring) is too basic. Day to day patient management for primary care is fairly efficient.
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Feature Rating Comparison

Billing and Claims Management

Applied Epic
eClinicalWorks
7.8
Real-time eligibility verification
Applied Epic
eClinicalWorks
7.3
Claims management
Applied Epic
eClinicalWorks
7.8
Coding
Applied Epic
eClinicalWorks
7.9
Patient billing
Applied Epic
eClinicalWorks
7.6
Financial Reporting
Applied Epic
eClinicalWorks
8.5

Patient Scheduling

Applied Epic
eClinicalWorks
8.6
Rule-based scheduling
Applied Epic
eClinicalWorks
8.5
Automated appointment reminders
Applied Epic
eClinicalWorks
8.8
Automated patient check-in
Applied Epic
eClinicalWorks
7.9
Multi-location support
Applied Epic
eClinicalWorks
8.8
Calendar interface
Applied Epic
eClinicalWorks
8.9

Electronic Medical Records

Applied Epic
eClinicalWorks
8.6
Charting / document management
Applied Epic
eClinicalWorks
8.4
Templates
Applied Epic
eClinicalWorks
8.8
Patient portal
Applied Epic
eClinicalWorks
8.9
Mobile/tablet support
Applied Epic
eClinicalWorks
8.0
Fax integration
Applied Epic
eClinicalWorks
9.0
Integration with other EMR and PM systems
Applied Epic
eClinicalWorks
8.7
Workflow automation
Applied Epic
eClinicalWorks
8.6
Speech recognition
Applied Epic
eClinicalWorks
8.1
Customization
Applied Epic
eClinicalWorks
8.3
E-prescribing
Applied Epic
eClinicalWorks
9.0

Medical Security and Privacy

Applied Epic
eClinicalWorks
8.9
HIPPA compliance
Applied Epic
eClinicalWorks
9.1
Role-based permission levels
Applied Epic
eClinicalWorks
9.0
Data backups and redundancy
Applied Epic
eClinicalWorks
8.6
Local mode / networking failsafe
Applied Epic
eClinicalWorks
9.0

Workflow and Scale

Applied Epic
eClinicalWorks
8.8
Task tracking
Applied Epic
eClinicalWorks
8.3
Specialty-specific workflows
Applied Epic
eClinicalWorks
8.7
Multi-office / multi-physician capabilities
Applied Epic
eClinicalWorks
9.4

Pros

  • Account Management - I like the way the system organizes the data for each account. It is easy to search and find any client we are looking for and then once within that record, it is easy to navigate to the necessary policy or screen.
  • Task Management - once everyone was trained and on the same page, the ability to move tasks within the system from one person to the next really helps with the "passing the baton" from one team member to another. The task will come right up on the initial screen so the user knows they have something new to do.
  • Reporting - the system drives the majority of the reporting we do as an agency and it is great when working within the system.
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  • secure sign on for staff for medical records
  • comprehensive medical record keeping
  • very easy to read medical records and find fast and easy what the client is looking for
Kelly Ferriter profile photo

Cons

  • Employee Benefits Agency Management - we found that Epic could not be used to support our EB business and as such now have a bridge between the two systems. It would be fantastic if that was all integrated into one.
  • Contract Management - its hard to management/update account specific contacts especially for large companies that have changed and many points of contact
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  • EClinical Works freezes quite often, especially when opening patient documents.
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Usability

No score
No answers yet
No answers on this topic
eClinicalWorks7.0
Based on 1 answer
I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.
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Support

No score
No answers yet
No answers on this topic
eClinicalWorks9.0
Based on 1 answer
I have never had a problem getting MY problems resolved.
Sue Tree profile photo

Implementation

No score
No answers yet
No answers on this topic
eClinicalWorks4.0
Based on 1 answer
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
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Alternatives Considered

Applied Epic was more robust than some of the other systems we looked at. It had the ability to be configured to work with very large fortune 1000 companies all the way down to personal lines business which was advantageous for us.
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Ease of entering data and scheduling.
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Return on Investment

  • Consolidated from multiple systems to one for P&C - reduced spend on maintenance of those systems and centralized our support making life easier for IT.
  • Positive impact on the time spent actually putting information into the system. Previously TAM was used and that system was hard to navigate and use.
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  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Kinekal Tasew profile photo

Pricing Details

Applied Epic

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

eClinicalWorks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details