What users are saying about
6 Ratings
34 Ratings
6 Ratings
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Score 8.2 out of 101
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.7 out of 101

Likelihood to Recommend

Applied Epic

Agency management for larger P&C driven agencies that are looking for standardization across their business. The system really allows you to track and see when activities are being created and completed, where an account is in the marketing process (or renewal process). It also is a great data warehouse when looking to consolidate.
No photo available

eClinicalWorks

Having used various EMR programs in my line of work, eClinicalworks is definitely much easier to use and understand.
No photo available

Feature Rating Comparison

Billing and Claims Management

Applied Epic
eClinicalWorks
7.7
Real-time eligibility verification
Applied Epic
eClinicalWorks
7.0
Claims management
Applied Epic
eClinicalWorks
7.3
Coding
Applied Epic
eClinicalWorks
7.6
Patient billing
Applied Epic
eClinicalWorks
7.8
Financial Reporting
Applied Epic
eClinicalWorks
8.8

Patient Scheduling

Applied Epic
eClinicalWorks
8.1
Rule-based scheduling
Applied Epic
eClinicalWorks
7.8
Automated appointment reminders
Applied Epic
eClinicalWorks
8.9
Automated patient check-in
Applied Epic
eClinicalWorks
7.6
Multi-location support
Applied Epic
eClinicalWorks
8.1
Calendar interface
Applied Epic
eClinicalWorks
8.2

Electronic Medical Records

Applied Epic
eClinicalWorks
8.5
Charting / document management
Applied Epic
eClinicalWorks
6.4
Templates
Applied Epic
eClinicalWorks
6.4
Patient portal
Applied Epic
eClinicalWorks
9.1
Mobile/tablet support
Applied Epic
eClinicalWorks
8.6
Fax integration
Applied Epic
eClinicalWorks
9.5
Integration with other EMR and PM systems
Applied Epic
eClinicalWorks
9.0
Workflow automation
Applied Epic
eClinicalWorks
8.9
Speech recognition
Applied Epic
eClinicalWorks
9.6
Customization
Applied Epic
eClinicalWorks
9.1
E-prescribing
Applied Epic
eClinicalWorks
8.5

Medical Security and Privacy

Applied Epic
eClinicalWorks
8.5
HIPPA compliance
Applied Epic
eClinicalWorks
8.2
Role-based permission levels
Applied Epic
eClinicalWorks
7.9
Data backups and redundancy
Applied Epic
eClinicalWorks
8.6
Local mode / networking failsafe
Applied Epic
eClinicalWorks
9.1

Workflow and Scale

Applied Epic
eClinicalWorks
9.0
Task tracking
Applied Epic
eClinicalWorks
8.4
Specialty-specific workflows
Applied Epic
eClinicalWorks
9.0
Multi-office / multi-physician capabilities
Applied Epic
eClinicalWorks
9.7

Pros

Applied Epic

  • Account Management - I like the way the system organizes the data for each account. It is easy to search and find any client we are looking for and then once within that record, it is easy to navigate to the necessary policy or screen.
  • Task Management - once everyone was trained and on the same page, the ability to move tasks within the system from one person to the next really helps with the "passing the baton" from one team member to another. The task will come right up on the initial screen so the user knows they have something new to do.
  • Reporting - the system drives the majority of the reporting we do as an agency and it is great when working within the system.
No photo available

eClinicalWorks

  • Ease of navigation through program. This is very important to time efficiency.
  • Ability to stay in communication in real time with providers, billing, and other essential coworkers.
  • Flexible custom setup to the needs of the organization on how we required it to work.
No photo available

Cons

Applied Epic

  • Employee Benefits Agency Management - we found that Epic could not be used to support our EB business and as such now have a bridge between the two systems. It would be fantastic if that was all integrated into one.
  • Contract Management - its hard to management/update account specific contacts especially for large companies that have changed and many points of contact
No photo available

eClinicalWorks

  • Pediatric focused resources e.g. health forms
  • Less clicks
  • Interfacing with other EHRs
Michaela Morton profile photo

Usability

Applied Epic

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 7.0
Based on 1 answer
I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.
No photo available

Performance

Applied Epic

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
Wesley Emmons profile photo

Support

Applied Epic

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 9.0
Based on 1 answer
I have never had a problem getting MY problems resolved.
Sue Tree profile photo

Implementation

Applied Epic

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
No photo available

Alternatives Considered

Applied Epic

Applied Epic was more robust than some of the other systems we looked at. It had the ability to be configured to work with very large fortune 1000 companies all the way down to personal lines business which was advantageous for us.
No photo available

eClinicalWorks

Had limited experience with Cerner but found it harder to navigate as an ambulatory medicine EMR.
Michaela Morton profile photo

Return on Investment

Applied Epic

  • Consolidated from multiple systems to one for P&C - reduced spend on maintenance of those systems and centralized our support making life easier for IT.
  • Positive impact on the time spent actually putting information into the system. Previously TAM was used and that system was hard to navigate and use.
No photo available

eClinicalWorks

  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Kinekal Tasew profile photo

Pricing Details

Applied Epic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

eClinicalWorks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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