Appointy vs. Omnify

Appointy is good for small businesses looking to outsource some admin work and get appointment bookings done online, especially if you don't have a huge client base. You can input the individual client's name in the system so it helps to personalize your services. It's not so suitable for larger companies. It's a good price for small businesses. Sometimes the design can be a bit clunky and the user interface isn't perfect, but for the price and google integration it's well worth it.

Incentivized

Shailja Rohillah, of Omnify, went above and beyond to respond quickly and did everything she could to accommodate my needs. Even when the exact thing I wanted, was not an option, Shailija not only found a work around but put the time in herself to address my need.

• Facebook integration for direct appointment booking
• It provides a fully functional mobile admin console to ensure complete control of business
• It provides dashboard analytics for measuring customer satisfaction
• It allows email customization, business logo addition, customizable social media promotion, etc.

Incentivized

• Customer support. Every time I had a question I got prompt, friendly, and knowledgeable help.
• Ease of set-up. I had no prior experience in the tool and set up our schedule and our users in 1 evening.
• Pleasant user interface. It was easy to read, easy to customize (even in the "cheap" version), and overall very professional.
• Rapid development cycles. We seemed to get new and exciting functionality every 1-2 weeks.

• need some way at booking to not book if the email address is incorrect (not sure how technology can do this but there must be a way)
• not sure about how it would integrate with other technology we have

Incentivized

• We would love to have more specific options for restricting the number of times a client can book a reservation per week.
• It would be very beneficial for admins to be able to book clients in advance for classes that are not available to the mass clientele yet.
• We would like to be able to edit client's email addresses. Several of our members have typos in the emails provided, so they aren't receiving confirmation emails and they can't log in, so they have to make new accounts.

Incentivized

I'd give it a 10 except it didn't always render well on mobile devices, which caused some frustration for users. Otherwise it was easy to use, easy to manage, easy to make it look like "our" site, and very pleasant.

Omnify's customer service has been pretty much always on point. Their chat feature is a great way to keep track of past communications and follow up on recurrent issues, and their response time is most of the times very quick.

We didn't evaluate any other products as we weren't actively looking for such a product. This is a product that is not directly part of our core business but proved to be a good match with an issue that we unknowingly had. Only after an enthusiast colleague showed the demo did we find out that there was an issue that many colleagues experienced.

Incentivized

I looked at software based systems for access control, etc. none of them could provide all of the features and usability for both the end user and host that Omnify could. Other, similar web/cloud based services are not as flexible or customizable. Omnify knows that everyone's business isn't the same and has a skilled team of customer care folks ready to do whatever is needed to help you succeed.

• It made me automate my mangement a lot.
• Made work of my 15 staff so easy that they can now focus on their other more important works. productivity of staff is increased by 40%.
• Setting reminders ensures you don't miss deadlines.

• Pricing point at the beginning allowed for growth.
• Margins started shrinking as pricing went up though.
• Ability for online booking & payments allows to save on front desk staff.