Likelihood to Recommend Apptentive is well suited for getting more feedback from mobile app users. It has all the tools to ask the right questions at the right time. It's less appropriate for simply an app metrics solution. While it provides metrics other mobile platforms would be better at compiling the correct metrics needed for insights.
Read full review If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
Read full review Pros Push notifications for app store reviews. Targeted interactions based on in-app events. Easy in-app messaging service for direct access to our support team. Read full review Continuous feedback such as CSAT or NPS score. Monitors feedback trends on recurring surveys through analytics dashboard. In context, in the moment data rather than during a follow up survey. Read full review Cons Apptentive's metrics aren't as customizable as we would like but what it does measure it does a good job at. Managing multiple apps (iOS and Android) can make for extra work because you're duplicating work on Notes and Events. Finding the right way to interact can take multiple tests, surfacing best practices across the industry would be a help. Read full review Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic. Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers. Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys. Read full review Usability The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
Read full review Support Rating If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
Read full review Alternatives Considered We thought about
Firebase , but we ultimately selected Apptentive because it is brand-agnostic. Using a Google app for an iOS application could have proved disastrous if the support for iOS had been lost down the line.
Read full review I have
Hotjar ,
Sprig , and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects.
Sprig and
Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
Read full review Return on Investment Apptentive has helped us increase our app store ratings which results in better listings in search results, etc. Apptentive has helped give us better insights from our users. Apptentive has helped us better manage emergencies that we can address without an App Store update now. Read full review Positive - gave us more insight into our user's journey post purchase. Positive - let us know what problems our users were having with our account portal through moment of truth surveys. Positive - gave us numbers to show to leadership that quantified the digital customer experience. Read full review ScreenShots