What users are saying about

Apptivo

4 Ratings

Apptivo

4 Ratings
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Score 8 out of 101

Freshsales CRM

9 Ratings
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Score 8.4 out of 101

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Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
No photo available

Freshsales CRM

I think it is a really complete CRM, with good pricing considering its features and great functionalities for small and big sales teams. It's really customizable so you can make it work as you wish, and the lead scoring system is something I still don't understand why all other CRMs don't have!
Luciana Montivero profile photo

Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Freshsales CRM
7.9
Customer data management / contact management
Apptivo
8.7
Freshsales CRM
9.0
Workflow management
Apptivo
6.8
Freshsales CRM
7.0
Territory management
Apptivo
4.5
Freshsales CRM
7.8
Opportunity management
Apptivo
4.5
Freshsales CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Freshsales CRM
8.2
Quote & order management
Apptivo
1.0
Freshsales CRM
Interaction tracking
Apptivo
1.8
Freshsales CRM
8.7
Channel / partner relationship management
Apptivo
4.5
Freshsales CRM
7.1

Customer Service & Support

Apptivo
5.7
Freshsales CRM
Case management
Apptivo
7.7
Freshsales CRM
Help desk management
Apptivo
3.6
Freshsales CRM

Marketing Automation

Apptivo
4.5
Freshsales CRM
8.1
Lead management
Apptivo
4.5
Freshsales CRM
8.9
Email marketing
Apptivo
4.5
Freshsales CRM
7.2

CRM Project Management

Apptivo
7.3
Freshsales CRM
7.6
Task management
Apptivo
8.7
Freshsales CRM
7.9
Billing and invoicing management
Apptivo
4.5
Freshsales CRM
Reporting
Apptivo
8.7
Freshsales CRM
7.3

Customization

Apptivo
6.4
Freshsales CRM
7.6
Custom fields
Apptivo
6.4
Freshsales CRM
8.7
Custom objects
Apptivo
6.4
Freshsales CRM
8.0
API for custom integration
Apptivo
Freshsales CRM
6.0

Security

Apptivo
9.8
Freshsales CRM
8.0
Single sign-on capability
Apptivo
9.9
Freshsales CRM
8.0
Role-based user permissions
Apptivo
9.7
Freshsales CRM
8.0

Platform

Apptivo
9.7
Freshsales CRM
7.9
Mobile access
Apptivo
9.7
Freshsales CRM
7.9

CRM Reporting & Analytics

Apptivo
Freshsales CRM
8.1
Forecasting
Apptivo
Freshsales CRM
7.0
Pipeline visualization
Apptivo
Freshsales CRM
10.0
Customizable reports
Apptivo
Freshsales CRM
7.3

Pros

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
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  • Phone and Email integration
  • Ability to fully customise the platform, fields, and workflows
  • Value for money
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Cons

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
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  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
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Usability

Apptivo2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Apptivo3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
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The best part of Freshsales CRM it's that is an all-in-one CRM for prospecting and sales teams. It has lead scoring, task, and pending messages management, bulk emails, sales campaigns, workflow for automatization of different things, just to name a few. In many of the CRMs, the problem is that you need to use more than one app to get all of this, or you need to pay extremely high prices for a small team/business plus the integrations with other automatization apps.
Luciana Montivero profile photo

Return on Investment

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
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  • On a positive impact, I remark that following cold prospects has never been easier. It's really easy to complete a campaign with sales campaign without worrying about whether you missed a prospect or forgot to send a bulk email.
  • The tasks and pending messages section is a must for all other CRMs, it really gets you working and makes you realize if you are forgetting something.
  • We started using it a few months ago, but we got a better lead conversion when using Freshsales!
Luciana Montivero profile photo

Pricing Details

Apptivo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Apptivo Editions & Modules
Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

Freshsales CRM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Freshsales CRM Editions & Modules
Freshsales CRM
Edition
SPROUT
$01
BLOSSOM
$121
GARDEN
$251
ESTATE
$491
1. /user/month
Additional Pricing Details