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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Apptivo

    Score9 out of 10
    N/AApptivo provides small and medium sized businesses with applications that include CRM, project management and invoicing solutions.

    $10

    Per User per Month

    Freshsales

    Score8.9 out of 10
    N/AFreshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…

    $11

    per month per user

    Pricing
    ApptivoFreshsales
    Editions & Modules
    Premium
    $10
    Per User per Month
    Ultimate
    $25
    Per User per Month
    Starter
    Free
    Per User per Month
    Enterprise
    N/A
    Growth
    $11
    per month per user
    Pro
    $47
    per month per user
    Enterprise
    $71
    per month per user
    Offerings
    Pricing Offerings
    ApptivoFreshsales
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—A discount is offered for annual billing.
    More Pricing Information
    Community Pulse
    ApptivoFreshsales
    Considered Both Products
    Apptivo Inc
    No answer on this topic
    Freshworks Inc
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    7 Answers
    Features
    ApptivoFreshsales
    Sales Force Automation
    Comparison of Sales Force Automation features of Apptivo and Freshsales
    Feature
    Apptivo
    7.7
    4 Ratings
    2% below category average
    Freshsales
    9.6
    54 Ratings
    20% above category average
    Customer data management / contact management10.04 Ratings10.054 Ratings
    Workflow management6.82 Ratings8.752 Ratings
    Territory management4.51 Ratings10.041 Ratings
    Opportunity management10.03 Ratings10.046 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.14 Ratings10.053 Ratings
    Contract management10.02 Ratings00 Ratings
    Quote & order management7.43 Ratings8.72 Ratings
    Interaction tracking1.81 Ratings9.353 Ratings
    Channel / partner relationship management9.13 Ratings10.039 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Apptivo and Freshsales
    Feature
    Apptivo
    9.7
    4 Ratings
    23% above category average
    Freshsales
    -
    Ratings
    Case management9.14 Ratings00 Ratings
    Call center management10.02 Ratings00 Ratings
    Help desk management10.03 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Apptivo and Freshsales
    Feature
    Apptivo
    10.0
    3 Ratings
    26% above category average
    Freshsales
    10.0
    51 Ratings
    26% above category average
    Lead management10.03 Ratings10.049 Ratings
    Email marketing10.03 Ratings10.050 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Apptivo and Freshsales
    Feature
    Apptivo
    8.9
    4 Ratings
    14% above category average
    Freshsales
    8.3
    52 Ratings
    8% above category average
    Task management8.34 Ratings8.749 Ratings
    Billing and invoicing management9.13 Ratings00 Ratings
    Reporting9.14 Ratings8.051 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Apptivo and Freshsales
    Feature
    Apptivo
    10.0
    2 Ratings
    27% above category average
    Freshsales
    8.2
    53 Ratings
    7% above category average
    Forecasting10.02 Ratings8.045 Ratings
    Pipeline visualization10.02 Ratings8.753 Ratings
    Customizable reports10.02 Ratings8.047 Ratings
    Customization
    Comparison of Customization features of Apptivo and Freshsales
    Feature
    Apptivo
    7.2
    3 Ratings
    6% below category average
    Freshsales
    9.0
    51 Ratings
    16% above category average
    Custom fields5.73 Ratings8.751 Ratings
    Custom objects6.63 Ratings8.341 Ratings
    API for custom integration9.12 Ratings10.038 Ratings
    Security
    Comparison of Security features of Apptivo and Freshsales
    Feature
    Apptivo
    10.0
    4 Ratings
    17% above category average
    Freshsales
    10.0
    47 Ratings
    17% above category average
    Single sign-on capability10.04 Ratings10.040 Ratings
    Role-based user permissions10.04 Ratings10.047 Ratings
    Platform
    Comparison of Platform features of Apptivo and Freshsales
    Feature
    Apptivo
    7.9
    4 Ratings
    4% above category average
    Freshsales
    9.0
    47 Ratings
    17% above category average
    Mobile access7.94 Ratings9.047 Ratings
    Best Alternatives
    ApptivoFreshsales
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ApptivoFreshsales
    Likelihood to Recommend
    9.0
    (4 ratings)
    10.0
    (54 ratings)
    Usability
    9.1
    (3 ratings)
    10.0
    (9 ratings)
    Support Rating
    9.1
    (2 ratings)
    7.0
    (6 ratings)
    Implementation Rating
    3.6
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ApptivoFreshsales
    Likelihood to Recommend
    Apptivo Inc
    I would absolutely recommend Apptivo! We have used Apptivo for years, and we wouldn't consider another platform to keep all of our contacts together in one place. It's easy to export certain lists for certain mailings and to add/remove new contacts and move things around as needed over time. There's freedom to adding new contacts and the pricing is phenomenal
    Incentivized
    Read full review
    Freshworks Inc
    Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.
    Incentivized
    Read full review
    Pros
    Apptivo Inc
    • Built in support for new users.
    • Basic crm works...just dont expect it do anything well beyond the basic.
    • Price.
    • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
    • They are open to and try adapt quickly based on customer feedback.
    Read full review
    Freshworks Inc
    • It helps you automate your onboarding process for new leads.
    • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
    • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
    Incentivized
    Read full review
    Cons
    Apptivo Inc
    • Dashboard and interface subsections are a bit clunky re: functionality.
    • Built-in email client isn't always a feasible option for efficiency (signatures are different, contacts don't always update accordingly).
    • Consistency and integration between apps is not always optimal.
    Incentivized
    Read full review
    Freshworks Inc
    • Leads and Contacts do not seem to be adequately defined.
    • Reporting is not as robust as we would like it to be
    • Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa
    Incentivized
    Read full review
    Usability
    Apptivo Inc
    Without a doubt, the best thing about Apptivo is that it has become a perfect internal and external communication platform. This platform will allow you to know who is taking care of certain tasks with clients and control all projects with your clients. With very affordable plans for your pocket, it has a free version for up to 3 users. It far surpasses quite a few CRMs in the same category. Apptivo CRM allows you to customize many details and work with it does not consume time or resources. You are faced with a very comfortable software to use, simple and well designed.
    Incentivized
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    Freshworks Inc
    I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
    Incentivized
    Read full review
    Support Rating
    Apptivo Inc
    Apptivo is always quick to respond whenever we have had a problem over out time of using the program. The customer service reps are always very polite and professional in their responses and are very knowledgeable! I have never gone to them with a problem that they don't do everything in their power to help solve, and most times they have (abbreviating states is the only issue we weren't able to solve).
    Incentivized
    Read full review
    Freshworks Inc
    When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
    Read full review
    Implementation Rating
    Apptivo Inc
    If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
    Read full review
    Freshworks Inc
    No answers on this topic
    Alternatives Considered
    Apptivo Inc
    The price was right for what we needed to use Apptivo for (the CRM and the contact management/project management models). And, we needed something basic and easy to implement so we could get up and running with little down time. The other systems we evaluated didn't seem to have the exact pricing and features/functionality we were looking for so we made the determination that Apptivo would be the best fit.
    Incentivized
    Read full review
    Freshworks Inc
    We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability
    Read full review
    Return on Investment
    Apptivo Inc
    • It allows me to get a vision of what is happening with the business
    • control sales, marketing and customer service processes from a single point
    • facilitates administrative tasks
    Incentivized
    Read full review
    Freshworks Inc
    • Increased visibility of open deals, as well as encouraging 'clean' data
    • Faster data updating (if Freshsales is used as our sole source of data)
    • Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)
    Incentivized
    Read full review
    ScreenShots

    Apptivo Screenshots

    Screenshot of Customize each app by dragging and dropping each attributeScreenshot of Project management gantt chartScreenshot of Convert a lead into a contact, customer, and/or opportunity

    Freshsales Screenshots

    Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc