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4 Ratings

Pipedrive

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129 Ratings
4 Ratings
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Score 8 out of 101

Pipedrive

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Top Rated
129 Ratings
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Score 8.3 out of 101

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Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
No photo available

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
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Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Pipedrive
6.5
Customer data management / contact management
Apptivo
8.7
Pipedrive
6.4
Workflow management
Apptivo
6.8
Pipedrive
8.1
Territory management
Apptivo
4.5
Pipedrive
6.6
Opportunity management
Apptivo
4.5
Pipedrive
8.3
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Pipedrive
8.1
Quote & order management
Apptivo
1.0
Pipedrive
5.2
Interaction tracking
Apptivo
1.8
Pipedrive
7.3
Channel / partner relationship management
Apptivo
4.5
Pipedrive
4.7
Contract management
Apptivo
Pipedrive
3.9

Customer Service & Support

Apptivo
5.7
Pipedrive
3.2
Case management
Apptivo
7.7
Pipedrive
5.2
Help desk management
Apptivo
3.6
Pipedrive
3.2
Call center management
Apptivo
Pipedrive
1.1

Marketing Automation

Apptivo
4.5
Pipedrive
8.2
Lead management
Apptivo
4.5
Pipedrive
7.8
Email marketing
Apptivo
4.5
Pipedrive
8.7

CRM Project Management

Apptivo
7.3
Pipedrive
6.8
Task management
Apptivo
8.7
Pipedrive
8.7
Billing and invoicing management
Apptivo
4.5
Pipedrive
4.2
Reporting
Apptivo
8.7
Pipedrive
7.4

Customization

Apptivo
6.4
Pipedrive
6.4
Custom fields
Apptivo
6.4
Pipedrive
8.5
Custom objects
Apptivo
6.4
Pipedrive
8.1
Scripting environment
Apptivo
Pipedrive
1.1
API for custom integration
Apptivo
Pipedrive
7.9

Security

Apptivo
9.8
Pipedrive
7.0
Single sign-on capability
Apptivo
9.9
Pipedrive
5.9
Role-based user permissions
Apptivo
9.7
Pipedrive
8.1

Platform

Apptivo
9.7
Pipedrive
8.3
Mobile access
Apptivo
9.7
Pipedrive
8.3

CRM Reporting & Analytics

Apptivo
Pipedrive
5.0
Forecasting
Apptivo
Pipedrive
4.8
Pipeline visualization
Apptivo
Pipedrive
8.6
Customizable reports
Apptivo
Pipedrive
1.6

Social CRM

Apptivo
Pipedrive
1.1
Social data
Apptivo
Pipedrive
1.1
Social engagement
Apptivo
Pipedrive
1.1

Integrations with 3rd-party Software

Apptivo
Pipedrive
3.6
Marketing automation
Apptivo
Pipedrive
3.7
Compensation management
Apptivo
Pipedrive
3.5

Pros

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
No photo available
  • The software allows users to blind carbon copy a project-specific e-mail address, which will automatically populate Pipedrive with details/attachments related to that particular e-mail.
  • Pipedrive syncs with Google's G-Suite products very well.
  • Dashboards are available to see project progress "at a glance".
  • The customer relationship management tool is relatively inexpensive.
  • The software is extremely intuitive and did not take us long to "master."
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Cons

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
No photo available
  • It's priced at SF.com level, already, at a time when many new features keep getting added. IMO: anything less than the Gold package, isn't enough.
  • IDEA: I highly recommend you add in Alexa/Siri capabilities and synch it to my calendar so when I'm en route to a meeting, or just finished one, Pipedirve might text me reminders of today's tasks OR list of prospects/clients(with phone numbers) I've not called for awhile and may want to check in with.
Jackie Bassett profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Pipedrive8.2
Based on 2 answers
Unless I find something better...
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Usability

Apptivo2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available
Pipedrive10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson profile photo

Support

No score
No answers yet
No answers on this topic
Pipedrive8.2
Based on 1 answer
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline profile photo

Implementation

Apptivo3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available
Pipedrive8.2
Based on 1 answer
Experiment is the only way to start
Ed Juline profile photo

Alternatives Considered

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
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We selected Pipedrive because it was easy to use and cost effective for our needs. It was the first CRM that we used and had a small learning curve for myself as an administrator and our users when we needed to add them. It served its purpose and helped us when we needed to centralize our contacts and date.
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Return on Investment

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
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  • We have been able to track more that 200 difficult projects for our business in a very easy way.
  • It is simple to update all past activities we have not done timely.
  • We are able to respond fast to clients requests since we have all info at hand.
Rodrigo Rojas profile photo

Pricing Details

Apptivo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Apptivo Editions & Modules
Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

Pipedrive

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Pipedrive Editions & Modules
Pipedrive
Additional Pricing Details