Aptean CRM vs. Bitrix24

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aptean CRM
Score 8.7 out of 10
N/A
CDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012. Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely known for its on-premise horizontal customer relationship management software suite, it also provides industry specific versions for the healthcare, financial services, professional services, contact center, high…N/A
Bitrix24
Score 8.1 out of 10
N/A
Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.
$49
per month 5 Users
Pricing
Aptean CRMBitrix24
Editions & Modules
No answers on this topic
BASIC
$49.00
per month 5 Users
STANDARD
$99.00
per month 50 Users
PROFESSIONAL
$199.00
per month 100 Users
Enterprise
$399.00
per month 250 Users
Enterprise 250
$399.00
per month 250 Users
Enterprise 500
$639.00
per month 500 Users
Enterprise 1000
$799.00
per month 1000 Users
Offerings
Pricing Offerings
Aptean CRMBitrix24
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrice per month when paying for 1 year.
More Pricing Information
Features
Aptean CRMBitrix24
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Aptean CRM
9.2
2 Ratings
18% above category average
Bitrix24
-
Ratings
Customer data management / contact management10.02 Ratings00 Ratings
Workflow management9.02 Ratings00 Ratings
Territory management9.02 Ratings00 Ratings
Opportunity management9.02 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.02 Ratings00 Ratings
Contract management10.02 Ratings00 Ratings
Quote & order management9.02 Ratings00 Ratings
Interaction tracking9.02 Ratings00 Ratings
Channel / partner relationship management9.02 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Aptean CRM
9.7
2 Ratings
26% above category average
Bitrix24
-
Ratings
Case management9.02 Ratings00 Ratings
Call center management10.02 Ratings00 Ratings
Help desk management10.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Aptean CRM
9.5
2 Ratings
23% above category average
Bitrix24
-
Ratings
Lead management10.02 Ratings00 Ratings
Email marketing9.02 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Aptean CRM
9.0
2 Ratings
17% above category average
Bitrix24
-
Ratings
Task management10.02 Ratings00 Ratings
Billing and invoicing management9.02 Ratings00 Ratings
Reporting8.02 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Aptean CRM
9.0
2 Ratings
17% above category average
Bitrix24
-
Ratings
Forecasting9.02 Ratings00 Ratings
Pipeline visualization9.02 Ratings00 Ratings
Customizable reports9.02 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Aptean CRM
9.0
2 Ratings
17% above category average
Bitrix24
-
Ratings
Custom fields9.02 Ratings00 Ratings
Custom objects9.02 Ratings00 Ratings
Scripting environment9.01 Ratings00 Ratings
API for custom integration9.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Aptean CRM
8.5
2 Ratings
2% above category average
Bitrix24
-
Ratings
Single sign-on capability9.02 Ratings00 Ratings
Role-based user permissions8.02 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Aptean CRM
9.5
1 Ratings
27% above category average
Bitrix24
-
Ratings
Social data10.01 Ratings00 Ratings
Social engagement9.01 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Aptean CRM
9.5
1 Ratings
28% above category average
Bitrix24
-
Ratings
Marketing automation10.01 Ratings00 Ratings
Compensation management9.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Aptean CRM
9.0
1 Ratings
18% above category average
Bitrix24
-
Ratings
Mobile access9.01 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Aptean CRM
-
Ratings
Bitrix24
7.4
21 Ratings
6% below category average
Task Management00 Ratings7.021 Ratings
Gantt Charts00 Ratings8.017 Ratings
Scheduling00 Ratings8.618 Ratings
Workflow Automation00 Ratings6.918 Ratings
Mobile Access00 Ratings5.120 Ratings
Search00 Ratings8.019 Ratings
Visual planning tools00 Ratings8.519 Ratings
Communication
Comparison of Communication features of Product A and Product B
Aptean CRM
-
Ratings
Bitrix24
8.4
21 Ratings
5% above category average
Chat00 Ratings9.020 Ratings
Notifications00 Ratings7.521 Ratings
Discussions00 Ratings8.520 Ratings
Surveys00 Ratings8.515 Ratings
Internal knowledgebase00 Ratings8.518 Ratings
Integrates with GoToMeeting00 Ratings8.38 Ratings
Integrates with Gmail and Google Hangouts00 Ratings9.012 Ratings
Integrates with Outlook00 Ratings8.011 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Aptean CRM
-
Ratings
Bitrix24
7.4
22 Ratings
9% below category average
Versioning00 Ratings7.518 Ratings
Video files00 Ratings7.516 Ratings
Audio files00 Ratings7.915 Ratings
Document collaboration00 Ratings7.022 Ratings
Access control00 Ratings8.520 Ratings
Advanced security features00 Ratings7.518 Ratings
Integrates with Google Drive00 Ratings7.016 Ratings
Device sync00 Ratings6.518 Ratings
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Aptean CRMBitrix24
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Score 9.1 out of 10
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Score 9.7 out of 10
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Score 9.0 out of 10
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User Ratings
Aptean CRMBitrix24
Likelihood to Recommend
9.0
(2 ratings)
8.1
(22 ratings)
Usability
9.0
(1 ratings)
8.5
(9 ratings)
Support Rating
9.0
(1 ratings)
9.0
(9 ratings)
User Testimonials
Aptean CRMBitrix24
Likelihood to Recommend
Aptean
As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
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Bitrix24
Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.
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Pros
Aptean
  • Simple: it isn't too convoluted with too many features
  • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
  • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
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Bitrix24
  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
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Cons
Aptean
  • I was expecting some more flexibility in it.
  • Its customer support is highly non-vigilant and should learn how to work responsibly.
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Bitrix24
  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
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Usability
Aptean
Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
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Bitrix24
It is a time-saving CRM that will help save time by using one application for all your business needs. Our brain sees colors, images, drawings, it is very visual, and so is Bitrix24. You can plan visually and easily see how everything is progressing. It has tasks, projects management, chat and video, CRM (as you know), visual staff structure, calendar, shared drive, mobile app. You can't ask for anything better out on the market for what you get with their free version and also their step-up plan is $20/month, all the way up to $200, they have a plan for your business. Get your free account and try it out for a few weeks.
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Support Rating
Aptean
Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
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Bitrix24
The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.
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Alternatives Considered
Aptean
IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
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Bitrix24
In fact, I use both, but in different ways, monday to control the internal agenda, Bitrix for all other parts within the company, such as task control, chat with employees and with calendar also for control in two systems. Bitrix is ​​more complete and has many more features, but its purpose is also different from monday.
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Return on Investment
Aptean
  • Improved interaction with customers for incident management.
  • Greatly improved opportunity management.
  • Lead management for marketing is improved and centralized.
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Bitrix24
  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
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ScreenShots

Bitrix24 Screenshots

Screenshot of Bitrix24 Video Call.Screenshot of Bitrix24 Unlimited CRM.Screenshot of Bitrix24 Tasks.Screenshot of