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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aptean CRM

    Score8.8 out of 10
    N/ACDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012. Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely known for its on-premise horizontal customer relationship management software suite, it also provides industry specific versions for the healthcare, financial services, professional services, contact center, high…N/A

    Oracle CRM On Demand

    Score9.1 out of 10
    N/AThe basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A
    Pricing
    Aptean CRMOracle CRM On Demand
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Aptean CRMOracle CRM On Demand
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Aptean CRMOracle CRM On Demand
    Sales Force Automation
    Comparison of Sales Force Automation features of Aptean CRM and Oracle CRM On Demand
    Feature
    Aptean CRM
    9.2
    2 Ratings
    16% above category average
    Oracle CRM On Demand
    8.9
    25 Ratings
    13% above category average
    Customer data management / contact management10.02 Ratings8.025 Ratings
    Workflow management9.02 Ratings9.024 Ratings
    Territory management9.02 Ratings8.024 Ratings
    Opportunity management9.02 Ratings8.025 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.02 Ratings9.022 Ratings
    Contract management10.02 Ratings9.024 Ratings
    Quote & order management9.02 Ratings10.023 Ratings
    Interaction tracking9.02 Ratings9.024 Ratings
    Channel / partner relationship management9.02 Ratings10.023 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Aptean CRM and Oracle CRM On Demand
    Feature
    Aptean CRM
    9.7
    2 Ratings
    23% above category average
    Oracle CRM On Demand
    9.7
    24 Ratings
    23% above category average
    Case management9.02 Ratings10.024 Ratings
    Call center management10.02 Ratings10.023 Ratings
    Help desk management10.01 Ratings9.024 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Aptean CRM and Oracle CRM On Demand
    Feature
    Aptean CRM
    9.5
    2 Ratings
    21% above category average
    Oracle CRM On Demand
    8.5
    24 Ratings
    9% above category average
    Lead management10.02 Ratings8.024 Ratings
    Email marketing9.02 Ratings9.022 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Aptean CRM and Oracle CRM On Demand
    Feature
    Aptean CRM
    9.0
    2 Ratings
    16% above category average
    Oracle CRM On Demand
    9.0
    24 Ratings
    16% above category average
    Task management10.02 Ratings9.023 Ratings
    Billing and invoicing management9.02 Ratings9.022 Ratings
    Reporting8.02 Ratings9.023 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Aptean CRM and Oracle CRM On Demand
    Feature
    Aptean CRM
    9.0
    2 Ratings
    16% above category average
    Oracle CRM On Demand
    8.5
    24 Ratings
    11% above category average
    Forecasting9.02 Ratings10.024 Ratings
    Pipeline visualization9.02 Ratings6.623 Ratings
    Customizable reports9.02 Ratings9.024 Ratings
    Customization
    Comparison of Customization features of Aptean CRM and Oracle CRM On Demand
    Feature
    Aptean CRM
    9.0
    2 Ratings
    16% above category average
    Oracle CRM On Demand
    8.2
    24 Ratings
    7% above category average
    Custom fields9.02 Ratings9.024 Ratings
    Custom objects9.02 Ratings9.024 Ratings
    Scripting environment9.01 Ratings5.820 Ratings
    API for custom integration9.01 Ratings9.023 Ratings
    Security
    Comparison of Security features of Aptean CRM and Oracle CRM On Demand
    Feature
    Aptean CRM
    8.5
    2 Ratings
    1% above category average
    Oracle CRM On Demand
    9.5
    25 Ratings
    12% above category average
    Single sign-on capability9.02 Ratings10.022 Ratings
    Role-based user permissions8.02 Ratings9.025 Ratings
    Social CRM
    Comparison of Social CRM features of Aptean CRM and Oracle CRM On Demand
    Feature
    Aptean CRM
    9.5
    1 Ratings
    23% above category average
    Oracle CRM On Demand
    9.0
    18 Ratings
    18% above category average
    Social data10.01 Ratings9.018 Ratings
    Social engagement9.01 Ratings9.018 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Aptean CRM and Oracle CRM On Demand
    Feature
    Aptean CRM
    9.5
    1 Ratings
    23% above category average
    Oracle CRM On Demand
    9.0
    22 Ratings
    18% above category average
    Marketing automation10.01 Ratings9.022 Ratings
    Compensation management9.01 Ratings9.020 Ratings
    Platform
    Comparison of Platform features of Aptean CRM and Oracle CRM On Demand
    Feature
    Aptean CRM
    9.0
    1 Ratings
    17% above category average
    Oracle CRM On Demand
    9.0
    18 Ratings
    17% above category average
    Mobile access9.01 Ratings9.018 Ratings
    Best Alternatives
    Aptean CRMOracle CRM On Demand
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Aptean CRMOracle CRM On Demand
    Likelihood to Recommend
    9.0
    (2 ratings)
    10.0
    (26 ratings)
    Usability
    9.0
    (1 ratings)
    9.0
    (2 ratings)
    Support Rating
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Aptean CRMOracle CRM On Demand
    Likelihood to Recommend
    Aptean
    As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
    Incentivized
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    Oracle
    I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
    Incentivized
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    Pros
    Aptean
    • Simple: it isn't too convoluted with too many features
    • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
    • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
    Incentivized
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    Oracle
    • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
    • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
    • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
    Incentivized
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    Cons
    Aptean
    • I was expecting some more flexibility in it.
    • Its customer support is highly non-vigilant and should learn how to work responsibly.
    Incentivized
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    Oracle
    • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
    • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
    Incentivized
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    Likelihood to Renew
    Aptean
    No answers on this topic
    Oracle
    Because am using oracle last 3 years and it’s great
    Read full review
    Usability
    Aptean
    Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
    Incentivized
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    Oracle
    Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
    Incentivized
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    Support Rating
    Aptean
    Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
    Incentivized
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    Oracle
    As am using oracle very much satisfy.
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    Implementation Rating
    Aptean
    No answers on this topic
    Oracle
    With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
    Incentivized
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    Alternatives Considered
    Aptean
    IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
    Incentivized
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    Oracle
    MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
    Incentivized
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    Return on Investment
    Aptean
    • Improved interaction with customers for incident management.
    • Greatly improved opportunity management.
    • Lead management for marketing is improved and centralized.
    Incentivized
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    Oracle
    • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
    Incentivized
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    ScreenShots