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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Arcserve Backup

    Score7.9 out of 10
    N/AArcserve Backup is a storage management solution from Arcserve, formerly of CA Technologies before Arcserve's divestiture (July 2014). It utilizes magnetic tape storage backup as part of its storage management offering.N/A

    Axcient x360Recover

    Score8.6 out of 10
    N/AAxcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into the web application or Remote Management Console and create a virtual private cloud called a Virtual Office. The Virtual Office ensures security, privacy and reliability for every organization needing to run one or more failover virtual machines in…N/A
    Pricing
    Arcserve BackupAxcient x360Recover
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Arcserve BackupAxcient x360Recover
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Arcserve BackupAxcient x360Recover
    Considered Both Products
    Arcserve
    No answer on this topic
    ConnectWise
    Chose Axcient x360Recover
    The Axcient x360Recover has been a better solution than others for managing data recovery for multiple clients.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    41 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    40 Answers
    Happy with the feature set
    No answers on this topic
    98%
    Happy with the feature set
    40 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    95%
    Lived up to sales and marketing promises
    36 Answers
    Implementation went as expected
    No answers on this topic
    98%
    Implementation went as expected
    40 Answers
    Features
    Arcserve BackupAxcient x360Recover
    Data Center Backup
    Comparison of Data Center Backup features of Arcserve Backup and Axcient x360Recover
    Feature
    Arcserve Backup
    -
    Ratings
    Axcient x360Recover
    8.4
    37 Ratings
    5% above category average
    Universal recovery00 Ratings9.033 Ratings
    Instant recovery00 Ratings4.436 Ratings
    Recovery verification00 Ratings9.635 Ratings
    Business application protection00 Ratings8.134 Ratings
    Multiple backup destinations00 Ratings9.831 Ratings
    Incremental backup identification00 Ratings9.636 Ratings
    Backup to the cloud00 Ratings9.636 Ratings
    Deduplication and file compression00 Ratings7.432 Ratings
    Snapshots00 Ratings7.437 Ratings
    Flexible deployment00 Ratings8.336 Ratings
    Management dashboard00 Ratings8.837 Ratings
    Platform support00 Ratings7.637 Ratings
    Retention options00 Ratings7.636 Ratings
    Encryption00 Ratings9.934 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Arcserve Backup and Axcient x360Recover
    Feature
    Arcserve Backup
    -
    Ratings
    Axcient x360Recover
    8.8
    34 Ratings
    9% above category average
    Continuous data protection00 Ratings9.927 Ratings
    Replication00 Ratings8.032 Ratings
    Operational reporting and analytics00 Ratings6.932 Ratings
    Malware protection00 Ratings8.323 Ratings
    Multi-location capabilities00 Ratings9.631 Ratings
    Ransomware Recovery00 Ratings9.95 Ratings
    Disaster Recovery
    Comparison of Disaster Recovery features of Arcserve Backup and Axcient x360Recover
    Feature
    Arcserve Backup
    -
    Ratings
    Axcient x360Recover
    8.6
    37 Ratings
    12% above category average
    Disaster Recovery Planning00 Ratings9.633 Ratings
    Hot Sites00 Ratings9.126 Ratings
    Disaster Recovery Testing00 Ratings9.636 Ratings
    Automated Disaster Recovery00 Ratings6.229 Ratings
    Best Alternatives
    Arcserve BackupAxcient x360Recover
    Small Businesses
    Cyberduck
    Score8.6 out of 10
    Arcserve ShadowProtect
    Score6.7 out of 10
    Medium-sized Companies
    Cisco UCS Manager
    Score9 out of 10
    Datto SIRIS
    Score9.8 out of 10
    Enterprises
    Cisco UCS Manager
    Score9 out of 10
    HPE Zerto Software
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Arcserve BackupAxcient x360Recover
    Likelihood to Recommend
    9.0
    (9 ratings)
    10.0
    (53 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    9.1
    (12 ratings)
    Usability
    10.0
    (2 ratings)
    8.8
    (3 ratings)
    Performance
    -
    (0 ratings)
    1.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    2.0
    (1 ratings)
    User Testimonials
    Arcserve BackupAxcient x360Recover
    Likelihood to Recommend
    Arcserve
    Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.
    Read full review
    ConnectWise
    I feel that Axcient x360Recover is well suited for any environment, both large and small. Weather you build your own device, BYOD or purchase one of theirs, it all works great. I even use it at home via the direct to cloud option. Well work the investment. I am unable to find a downside at this time.
    Read full review
    Pros
    Arcserve
    • It offers excellent features like dedupe, high availability, DR, and BMR.
    • Arcserve Backup has many offerings to fit many business sizes and needs.
    • Arcserve Backup sales and technical support is good to work with.
    • Very nice reseller program and benefits.
    Incentivized
    Read full review
    ConnectWise
    • Setup and configuration is extremely easy.
    • The business continuity component for spinning up the desired recovery point as a virtual machine on the appliance in order to keep the business operational is rock solid.
    • Recovering the desired backup point back to the physical hardware or virtual environment and syncing the most recent changes to finalize the recovery is awesome.
    • The system documentation is concise and easy to use.
    • The support team is absolutely fantastic.
    Read full review
    Cons
    Arcserve
    • Arcserve Backup can be costly.
    • To utilize Arcserve Backup and all its features may require a layout of dedicated equipment or additional infrastructure.
    • They don't always explain that for Arcserve Backup to work well, and it requires specific system requirements and extensive internet bandwidth.
    Incentivized
    Read full review
    ConnectWise
    • The only thing missing is the ability to cancel a backup as they appear to just continue to try to run even after rebooting the BDR and endpoint until a failure finally occurs.
    • The only other ask would be to expand support to Linux operating systems.
    Incentivized
    Read full review
    Likelihood to Renew
    Arcserve
    Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.
    Read full review
    ConnectWise
    We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.
    Incentivized
    Read full review
    Usability
    Arcserve
    It basically covers all our required scenarios, including VMs, partitions, files or any other objects through NAS, SAN or DAS connections. It's easy to set up and utilize the features and functions. There are a few times that we needed to switch over for the RHA replications and UDP backups. For the RHN replication, there was a roughly 10 minutes downtime during the switchover. For the UDP, it works pretty well.
    Incentivized
    Read full review
    ConnectWise
    It is overall very easy to install and get working. Install the application, select the drives you want to backup or leave blank and backup all drives. It starts to run immediately. You configure all the backup retention and how often to run in the portal so once you deploy the agent it is very easy to get started. After the backup completes. The portal will perform a test boot and auto verification of the image.
    Incentivized
    Read full review
    Support Rating
    Arcserve
    Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.
    Incentivized
    Read full review
    ConnectWise
    Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.
    Incentivized
    Read full review
    Implementation Rating
    Arcserve
    No answers on this topic
    ConnectWise
    I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.
    Incentivized
    Read full review
    Alternatives Considered
    Arcserve
    We use Veeam Backup and Replication at our larger sites where Vmware Virtualization is being used and is our product of choice in this venue. When it comes to our smaller sites, nothing is more affordable and reliable than Arcserve Backup.
    Incentivized
    Read full review
    ConnectWise
    Security and encryption of Axcient is a top priority . Axcient have all the tools to provide solutions to different kind of businesses Best part is it has an MSP friendly console to manage multiples devices and clients at the same Dashboard. Deployment process is very easy in Windows an VMWare Devices.
    Read full review
    Return on Investment
    Arcserve
    • We were able to roll back up and replication into one product, which reduced the costs without having to go with multiple vendors.
    • As a result of Arcserve UDP, we were able to implement a full DR scenario test, which until that point hadn't been successful.
    Incentivized
    Read full review
    ConnectWise
    • The few customers I have I feel confident and comfortable that a disaster will make recovery easy and fast for my clients.
    • I can set it up and forget about it with reports and alerts
    • I recommend it to any client that requires a good solid backup solution;
    Read full review
    ScreenShots