Likelihood to Recommend Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.
Read full review Like most enterprise backup applications, Symantec NetBackup (NBU) suffers from complexity. Using and understanding advanced features can be challenging at times. Real world experience is needed to know if they are worth the time to implement. On the other hand I have found NBU relativity easy to use with a little training from just a simple backup scheduling and restore perspective.
Read full review Pros Arcserve Backup has many offerings to fit many business sizes and needs. It offers excellent features like dedupe, high availability, DR, and BMR. Arcserve Backup sales and technical support is good to work with. Very nice reseller program and benefits. Read full review Upgrades are typically easy and normally have either no issues or very few that are easily resolved (wait a month or 2 before upgrading) Using accelerator for the vm environment works well, and file level restores have been successful Full vm recovery has worked every time Backing up a physical server and restoring to a vm works as described GRT Exchange backups are pretty easy, to setup File level restores are simple Read full review Cons Has a steep learning curve to the product, if not experienced in backup solutions. Windows backup and restore functionality is excellent, however, we have found Linux somewhat lacking. Rob Bates Public & Private Cloud Senior Engineer
Read full review Admin console SAP HANA application Templates should also be introduced instead of scripting SAP MAXDB application template should also be introduced Tape Management need improvement MOBILE connectivity is missing Admin console is so simple it should be more funcky or stylish Small database should also be considered for backup Read full review Likelihood to Renew Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.
Read full review Veritas continues to keep up with the backup game. There virtual machine backup capabilities are now top notch, and I believe they will prove valuable when our cloud presence demands a backup solution.
Read full review Usability NetBackup provides a complete, flexible data protection solution for a variety of platforms . The platforms include Microsoft Windows, UNIX, and Linux systems. NetBackup lets you back up, archive, and restore files, folders or directories, and volumes or partitions that reside on your computer. During a backup or an archive, the client sends backup data across the network to a NetBackup server . The NetBackup server manages the type of storage that is specified in the backup policy. During a restore, users can browse, then select the files and directories to recover.
Read full review Support Rating Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.
Read full review Veritas support is very prompt and the acknowledgement/followup is hugely appreciable. They go deep to the issue and provide you satisfactory solutions. Creating ticket in portal is also very easy, does not adhere to severity priority, even if Sev2 response is very quick.
Read full review Alternatives Considered We use
Veeam Backup and Replication at our larger sites where Vmware Virtualization is being used and is our product of choice in this venue. When it comes to our smaller sites, nothing is more affordable and reliable than Arcserve Backup.
Read full review CrashPlan has the capability to sync data with a cloud storage source. This is great for a workstation where data is typically only for one user. However, Netbackup does a much better job for maintaining multiple levels of file restores for Enterprise Servers. Netbackup has a superior management console that does not rely on Cloud services in the event of an internet outage.
Read full review Contract Terms and Pricing Model Veritas NetBackup is very expensive , and I think price is the main reason which some customers don't want to use this solution. The price is fair. Most people have felt this solution was somewhat expensive. licensing model is based on the number of NetBackup clients, agents, servers, and options that NetBackup will be protecting or run on . A customer purchases the same number of licenses as the count of clients, agents, servers, and options.
Read full review Professional Services Read full review Return on Investment Deploying Arcserve UDP with the "copy-to-tape" option allowed us to reuse well over 50 LTO5 tapes used by our previous backup solution. Further, we extended data retention on site (maintaining monthly backups on disk) as well as extending off site data retention on tape. Read full review We never experienced a significant system or data loss during the time we used NetBackup. We restored individuals files and small databases based upon user mistakes, but we never had to implement a DR plan. From that aspect, it is difficult to evaluate the ROI. Backups are a commodity service. Features are very similar across multiple tools. Once you decide to stay on-prem or move to the cloud, the list of options are narrowed. Then it becomes a matter of price. From an administration and support perspective, the ROI is low. Vendor technical support is not always responsive. The first two tiers of support are not knowledgeable and their typical recommendation is to read the white paper. My small team spent a lot of time troubleshooting NetBackup, often without much vendor help. Read full review ScreenShots