Arcserve Unified Data Protection (UDP) is designed to future-proof infrastructure by delivering data protection and disaster recovery for every type of workload. Backed by heterogeneous, image-based technology that protects to and from any target, the vendor boasts combining enterprise-ready features without the complexity of traditional enterprise solutions.
Arcserve UDP supercedes the former Zetta DataProtect backup and recovery solution from Zetta.net, acquired by Arcserve July…
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Veeam Data Platform
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
Veeam’s® premier product, Veeam Backup & Replication™, delivers availability for all cloud, virtual, Kubernetes and physical workloads. Through a management console, the software provides backup, archival, recovery and replication capabilities.
$428
per year per 5 instances
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Arcserve UDP
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$428
per year per 5 instances
Veeam Data Platform
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Arcserve UDP
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I used these products at other businesses. That said Veeam is by far more flexible than any other backup product I have ever used. While many have a reporting/overview product, Veeam ONE is also the most comprehensive single-pane-of-glass tool I have ever used as well.
Veeam Backup & Replication Community Edition blows all of these out of water. It's Enterprise Edition has exhaustive features, and the monthly subscription rate is reasonable.
If I were speaking to a fellow Managed Service Provider, I would likely NOT recommend this product. There are simply too many other tools out there that are better hitting this particular market. And the pain points that we do have with them are especially difficult because of our business model. However in speaking to pretty much anyone else in IT/Disaster Recovery this is an enterprise tool built to handle anything you throw at it. UNC paths and linking backup servers to one another, the flexibility of the tool allows for maximum cost savings if you build it right.
I have been a Sysadmin for 3 decades and have used all manner of backup software and systems. I'm now at a place where our needs are not all that great, but my experience with other platforms has allowed the company greater flexibility in restores and, more importantly, in testing and quality assurance of our in-house software. As a small company, we have relatively simple needs, and Veeam has met all of our requirements, so I cannot say that they are deficient in any way.
Veeam stands out among backup solutions because of its ability to work with almost any storage type. For example, only a small portion of backup solutions will support catalyst stores, Veeam does.
Veeam is extremely flexible when it comes to setting it up. I had a network recently that limited ethernet connectivity between the Veeam VM and the backup repository and Veeam handled it easily.
Day-to-day use of Veeam is very simple. It is easy to train our technicians to use it proficiently in a very short amount of time.
Our Veeam VMs don't have issues very often, but the one or two times I have called for support, they answered right away, and the technicians assisting us were knowledgeable about their products.
I really have no complaints about Veeam Backup & Replication. Their service has been excellent and the cost is minimal in comparison to other services I checked out. Implementation wasn't simple and the Veeam Support team was there to help each step of the way.
It works great in our infrastructure, we have reduced the risk of losing information at a lower TCO compared to other solutions. The implementation process was precise and fast and upgrades have always been smooth. It delivers what it promises.
It is a very robust solution that has never failed. It also has perfect integration with Windows server volume shadow copies. The processing load is moved from the backup server to the backup proxy. Increased fault tolerance: you can store data on a separate machine, the backup repository. Can perform a bare metal restore.
I give Veeam Data Platform a rating of 9 for availability because it consistently performs reliably in critical data protection and recovery tasks. The platform is designed to minimize downtime, ensuring that backup and recovery processes are accessible when needed.While there may be rare instances of maintenance or minor application errors, these do not significantly affect the overall reliability of the system. Veeam’s strong architecture and features like high availability configurations further enhance its performance, allowing us to trust it in crucial situations. Overall, it has proven to be a dependable solution that meets our organization's needs effectively.
Veeam does a good job with backing up our servers in a timely manner. We are still at the beginning of our Veeam use and are pleased with the speed at which we can access the system as well as the backups and restore points. Veeam is definitely superior to our previous backup system in terms of speed and accessibility
Pretty good--I haven't actually had to call them much so it's hard to say. The box works well enough and most of my issues have been related to the rest of my network, rather than the appliance itself.
The support team has never asked me to jump through silly hoops or waste time on pointless exercises. They seem to truly have a handle on what may be wrong. In fact, when we were having trouble getting our license renewal setup (because of yet another license migration at Veeam) a support incident got us connected to the right people to get our renewal done in time.
I rated the in-person training an 8 because it was generally effective and provided a solid foundation for understanding the Veeam Data Platform. The instructors were knowledgeable and engaged, making the sessions interactive. However, I felt that some topics could have been covered in more depth, and additional hands-on exercises would have further reinforced the learning experience. Overall, it was a positive training session that adequately prepared attendees for using the product, but there's room for improvement.
I gave it a rating of 7 because, although the online training offered valuable content and covered the essential aspects of the Veeam Data Platform, it lacked interactivity and opportunities for direct engagement with instructors. This made it challenging to ask questions or delve deeper into specific topics. Additionally, some sections felt a bit rushed, which could hinder a comprehensive understanding of more complex features. Overall, while the training was useful, improvements in interactivity and pacing could elevate the experience significantly.
Plan the process and then work through your plan, i know this should go without saying but its easy to get sidetracked. You tend to want to just get up and running so you can have that sigh of relief, spend the time to talk to your business stakeholder to see what goals they are trying to accomplish and how that may impact your plans first.
Arcserve [UDP] has stood the test of time due to its low cost-to-feature value proposition for our company. We have ultimately decided to move to a more MSP-friendly product in N-Able Backup, but Arcserve [UDP] kept us around for years with their reliable and inexpensive product that delivered above and beyond technologically of their competitors throughout all that time.
Historically, it's been the lowest cost per feature. Easiest to use, lowest cost to maintain, and vast in the things it keeps adding in its feature set. It was just a vmware only backup utility, but now it does baremetal, cloud, NAS (like qnap/synology). Veeam Data Platform which is the monitoring side of it also gives great insights.
In terms of scalability for our company, Veeam was able to cover our backup needs with ease. They have options for even more individualized backup if we were to need them; i.e. if a specific workstation needs its own independent backup. We have not used these resources yet, but I am confident they will be beneficial to our company in the near future.
We have been able to keep our clients' costs low and add advanced features with no additional overhead for us in licensing.
It does however cost us a significant amount of additional technician time to review backups each day compared to other products aimed in our vertical.
