Arena.im vs. Provide Support Live Chat

Provide Support Live Chat

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Arena.im	Score 9.4 out of 10	N/A	Arena.im is a live chat, live blog, and content wall solution that can be embedded on a website, from the company of the same name headquartered in San Francisco. The solution avails an in-built customer data platform that enables users to activate individual marketing with centralized data and deliver real-time personal experiences to customers.	$99 per month 25,000 page views/month
Provide Support Live Chat	Score 8.8 out of 10	N/A	Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy.	N/A

Pricing

Arena.im

Provide Support Live Chat

Editions & Modules

Professional: $99
per month 25,000 page views/month
Business: $249
per month 100,000 page views/month
Enterprise: Custom

No answers on this topic

Offerings

Pricing Offerings
Arena.im	Provide Support Live Chat
Free Trial
No	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Discounts available for annual subscription.

Provide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly.

More Pricing Information

Community Pulse
	Arena.im	Provide Support Live Chat
Considered Both Products	Arena.im Verified User Anonymous Chose Arena.im We did not evaluate any other products as Arena.im fit our needs from the start. Incentivized Helpful? Verified User Anonymous Chose Arena.im We've only compared Arena against building our own functionality for internal use. We decided that the cost of developing the service, maintaining the server capacity, and maintaining the code was outweighed by the ease of use of Arena's platform. It's difficult to keep server … Incentivized Helpful?	Provide Support Live Chat KG Kimberly Graham Operations Manager Chose Provide Support Live Chat DNA Incentivized Helpful? TR Tim Regas General Manager Chose Provide Support Live Chat We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce … Incentivized Helpful?

Best Alternatives
	Arena.im	Provide Support Live Chat
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Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Arena.im	Provide Support Live Chat
Likelihood to Recommend	8.8 (0 ratings)	9.7 (0 ratings)
Support Rating	- (0 ratings)	9.7 (0 ratings)

User Testimonials
	Arena.im	Provide Support Live Chat
Likelihood to Recommend	It's well suited for environments where you have chat participants quickly dropping in and out of chat rooms for quick conversations. We use it in a virtual event environment where this is often the case. It's also good for an environment where each chat room has its own moderators who can control the individual rooms. It can also be easily embedded into sites and doesn't require development experience. Incentivized Verified User Anonymous Read full review	Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person. Incentivized KG Kimberly Graham Operations Manager Read full review
Pros	Easy to implement Cost effective Strong build vs buy proposition Incentivized Verified User Anonymous Read full review	View active website shoppers Answer product and support questions Incentivized Steven Woodall General Manager Read full review
Cons	User Interface Additional functionality for management Set up process for use cases where many chat rooms are required Incentivized Verified User Anonymous Read full review	Auto-login, so you don't forget to login in the morning Operator chat window seems outdated Billing could be more clear Incentivized TR Tim Regas General Manager Read full review
Support Rating	No answers on this topic	They are there when I need them. Incentivized Steven Woodall General Manager Read full review
Alternatives Considered	We did not evaluate any other products as Arena.im fit our needs from the start. Incentivized Verified User Anonymous Read full review	We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat. Incentivized TR Tim Regas General Manager Read full review
Return on Investment	Keeps our website dynamic. Boosts our SEO. Saves us time. Incentivized OS Olaf Schaum Founder Read full review	I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it. Incentivized KG Kimberly Graham Operations Manager Read full review
ScreenShots		Provide Support Live Chat Screenshots