| Product | Rating | Most Used By | Product Summary | Starting Price |
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 AskNicely | N/A | AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a satisfactory survey response rate superior to other survey tools. | N/A | |
 Glow | Mid-Size Companies (51-1,000 employees) | Glow offers an easy-to-use platform that allows you to create your own surveys, analyse the data and share the insights with who you want. In addition to the survey creation tool, the vendor also offers: Proven research/feedback methodology kits, access to a variety of audience methods, a powerful and intuitive analysis tool, a database of accredited Glow service providers who can assist with your research needs and industry Dynamic Reports which provide access to the underlying data for… | $0 per account |
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| Editions & Modules | No answers on this topic |
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| Considered Both Products | AskNicely  Nick Lampp Applications Development Manager Chose AskNicely We previously used a consulting company to survey a batch of customers which meant we had an influx of feedback to deal with and work through at one point in time rather than an on-going, steady stream of feedback.  Luke Fuller Co Founder Chose AskNicely Ease of use  Zuzanna Ostojska Head of Customer Success Chose AskNicely We tested a few tools before choosing AskNicely but it won because of:
 Colin Daly Account Manager Chose AskNicely None.  Isobel Phillips Customer Coach Chose AskNicely I have used Trustpilot as a customer but as an employee, I have only used AskNicely.  Jim Ford CEO (Chief Experience Officer), ASBC Chose AskNicely I like AskNicely much better than Delighted because you can directly “close the loop” with customers. Delighted doesn’t allow you to do that. That’s a big problem.  Jeff Beaumont Managing Director of Customer Success Chose AskNicely AskNicely has a Salesforce integration and goes a bit deeper than the others. However, if you're on a budget this gets pricier. What you'll want to do is list out your Must Haves, Should Haves, and Could Haves to help you effectively decide what software you need. For us, it …  Diana Zabalovici Marketing Programs Intern Chose AskNicely My company signed on with AskNicely before I came on board, so I honestly can't speak to that  Michael Sterling Director of Sales and Marketing Chose AskNicely On the back end & integrations, we found AskNicely was much further along than its competitors. We also found the UX on AskNicely was much better than promoter.io.  Paul Pulley Product & Market Research Manager Chose AskNicely 3 of the 5 could not integrate with tools we use: Hubspot , Shopify, Slack. AskNicely and CustomerGauge integrates with these.
AskNicely won against CustomerGauge because it can trigger feedback requests after specific events/timeframes, and trigger campaigns that target …  Joel DeWitt Director of Customer Success Chose AskNicely When we evaluated Delighted we found a product that *almost* met our needs. They provide great surveys with solid analytics at an unbeatable price point that includes all the integrations now matter what price you enter at. The thing that won us over to AskNicely was the …  Art Taylor Manager, Customer Advocacy Chose AskNicely We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons … |  Glow No answer on this topic |
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| AskNicely | Glow | |
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| Small Businesses |  Square 9 Softworks Score 9.3 out of 10 | Square 9 Softworks Score 9.3 out of 10 |
| Medium-sized Companies |  Qualaroo Score 7.0 out of 10 | Qualaroo Score 7.0 out of 10 |
| Enterprises |  Verint Voice of the Customer Score 9.2 out of 10 | Verint Voice of the Customer Score 9.2 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| AskNicely | Glow | |
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| Likelihood to Recommend | 8.9 (0 ratings) | - (0 ratings) |
| AskNicely | Glow | |
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| Likelihood to Recommend |
 Nikhil George Product Manager | No answers on this topic |
| Pros |
Nick Lampp Applications Development Manager | No answers on this topic |
| Cons |
Jim Ford CEO (Chief Experience Officer), ASBC | No answers on this topic |
| Alternatives Considered |
Joel DeWitt Director of Customer Success | No answers on this topic |
| Return on Investment |
Art Taylor Manager, Customer Advocacy | No answers on this topic |
| ScreenShots | Glow Screenshots      |