A great product!
July 16, 2018
A great product!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with AskNicely
AskNicely is used across the organisation to survey the majority of customers that use our software products. It provides a gauge of customer satisfaction levels and also gives the opportunity to address any specific issues that individual customers raise.
- The workflows and level of automation to make managing an ongoing NPS programme easy are fantastic.
- The AskNicely TV Dashboard is great for getting everyone in the office interested in customer feedback - it essentially brings the customer into the room for some people who don't have a lot of direct contact with customers.
- The system is very easy to use and intuitive.
- There are a couple of different places where various settings can be found which can make it difficult to find something but this is a minor issue.
- We have only recently implemented the product so don't have any figures relating to an ROI at this point, however, it has definitely helped identify some customers that may have been at risk of churning.
We previously used a consulting company to survey a batch of customers which meant we had an influx of feedback to deal with and work through at one point in time rather than an on-going, steady stream of feedback.