What users are saying about
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Top Rated
451 Ratings
13 Ratings
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Score 2.7 out of 100

Google Meet

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Top Rated
451 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

  • Google Meet ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

6.0

AT&T Office@Hand

60%
8.7

Google Meet

87%
Google Meet ranks higher in 4/4 features

High quality audio

6.0
60%
1 Rating
9.0
90%
54 Ratings

High quality video

N/A
0 Ratings
8.6
86%
54 Ratings

Low bandwidth requirements

N/A
0 Ratings
8.3
83%
47 Ratings

Mobile support

N/A
0 Ratings
8.9
89%
49 Ratings

Screen Sharing

AT&T Office@Hand

Feature Set Not Supported
N/A
8.5

Google Meet

85%
Google Meet ranks higher in 2/2 features

Desktop sharing

N/A
0 Ratings
9.1
91%
54 Ratings

Whiteboards

N/A
0 Ratings
8.0
80%
35 Ratings

Online Meetings / Events

AT&T Office@Hand

Feature Set Not Supported
N/A
8.6

Google Meet

86%
Google Meet ranks higher in 5/5 features

Calendar integration

N/A
0 Ratings
9.3
93%
52 Ratings

Meeting initiation

N/A
0 Ratings
9.0
90%
52 Ratings

Integrates with social media

N/A
0 Ratings
8.3
83%
29 Ratings

Record meetings / events

N/A
0 Ratings
8.2
82%
41 Ratings

Slideshows

N/A
0 Ratings
8.1
81%
41 Ratings

Online Events Collaboration

AT&T Office@Hand

Feature Set Not Supported
N/A
8.7

Google Meet

87%
Google Meet ranks higher in 3/3 features

Live chat

N/A
0 Ratings
9.1
91%
50 Ratings

Audience polling

N/A
0 Ratings
8.5
85%
32 Ratings

Q&A

N/A
0 Ratings
8.6
86%
35 Ratings

Online Events Security

AT&T Office@Hand

Feature Set Not Supported
N/A
8.6

Google Meet

86%
Google Meet ranks higher in 3/3 features

User authentication

N/A
0 Ratings
8.7
87%
41 Ratings

Participant roles & permissions

N/A
0 Ratings
8.9
89%
40 Ratings

Confidential attendee list

N/A
0 Ratings
8.2
82%
30 Ratings

Attribute Ratings

  • Google Meet is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

AT&T Office@Hand

10%
2 Ratings
8.8

Google Meet

88%
56 Ratings

Likelihood to Renew

AT&T Office@Hand

N/A
0 Ratings
9.5

Google Meet

95%
5 Ratings

Usability

AT&T Office@Hand

N/A
0 Ratings
9.2

Google Meet

92%
13 Ratings

Support Rating

AT&T Office@Hand

N/A
0 Ratings
9.1

Google Meet

91%
20 Ratings

Contract Terms and Pricing Model

AT&T Office@Hand

N/A
0 Ratings
8.5

Google Meet

85%
2 Ratings

Professional Services

AT&T Office@Hand

N/A
0 Ratings
9.0

Google Meet

90%
1 Rating

Likelihood to Recommend

AT&T Office@Hand

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
Janet Mobley | TrustRadius Reviewer

Google Meet

Google Hangouts meet is best suited for quick video call meetings and calls for free with good audio and video capability. Google Hangouts Meet platform allows scheduling the meeting in advance and has multiple platform support which makes it usable by users carrying any type of device, running either Windows or Andriod or IOS.
Nandha Kumar Sathiya | TrustRadius Reviewer

Pros

AT&T Office@Hand

  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.
mark strunk | TrustRadius Reviewer

Google Meet

  • First off, the quality of the call is pretty good, especially when all of us are working remotely.
  • We can easily schedule our meeting in Google Calendar.
  • Sending an invitation link is easy.
  • What makes Google Meet stand out from other video conferencing tools is that we can use it for an unlimited time, even if we use the free account.
Anonymous | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
Janet Mobley | TrustRadius Reviewer

Google Meet

  • Meet as it comes doesn't have a great way to handle large meetings.
  • I don't like the way they hide the mute button. It's a disruptive view to mute/unmute.
  • Chat box is the only way to document collaborations within the meeting.
Anonymous | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

AT&T Office@Hand Editions & Modules

Additional Pricing Details

Google Meet

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$8 per month

Google Meet Editions & Modules

Edition
Google Meet$0.00
Google Workspace Essentials$8.002
Google Workspace EnterpriseContact Sales
  1. none
  2. per active user/per month
  3. none
Additional Pricing Details

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Google Meet

Google Meet 9.5
Based on 5 answers
Google Hangouts Meet is easy to use and easy to access. I've experienced very few technical issues compared to other similar software options. It's a little less formal than Microsoft Teams but makes it easy to access other google items such as google drive and google docs. Meeting in hangout gives you an easy-to-use hub to not only meet for planning or team-building purposes but to easily share information that can help you with your meeting goals.
Chantal Matthews, MSEd, CHES®, CHWC | TrustRadius Reviewer

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Google Meet

Google Meet 9.2
Based on 13 answers
Google Meet is very easy and simple to use. I can schedule a meeting right on my calendar - it literally takes a few seconds. There is no additional app I have to open to schedule anything. Guests can click on the link easily to join any meetings. 10/10!
Anonymous | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Google Meet

Google Meet 9.1
Based on 20 answers
Google does a great job of providing tech support for this product, as it does many others. Similarly, Google has FAQs that cover a large amount of issues faced by users. Problems have not persisted in our use of this product. Problems are resolved quickly and easily, with or without personal Google support.
Carly McPartland | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Google Meet

The main positive feature in Google Meet over Zoom to me is the fact that Google meet can be seamlessly deployed in the browser with its full functionality. Unlike Zoom for which you need to download an extra application to use. This consequently makes workflow smooth when transitioning between something like emails and taking part in a meeting.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Google Meet

Google Meet 8.5
Based on 2 answers
I wasn't involved in the unit pricing factor. So far I used Google meet in the office where I got access to all these Google applications including the Google Meet feature. So I wasn't involved much in this pricing factor of Google Meet and also regarding the contact terms of the product.
Gokul Krishnan | TrustRadius Reviewer

Professional Services

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Google Meet

Google Meet 9.0
Based on 1 answer
This is very good in the professional services as I started using this first for the professional service only. While using this Google Meet itself gives a professional feel as the UI works in a professional way. The video background modification, multi-screen feature, and some other features help in professional service.
Gokul Krishnan | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
Janet Mobley | TrustRadius Reviewer

Google Meet

  • Negative: on each webinar someone from our team had to write manually the people that were participating and after that matching it with the registered people list. We wasted time. It could be easily resolved by adding the export list feature
  • Positive: Collaboration and internal meetings. Calendar integration helps us save time.
Anonymous | TrustRadius Reviewer

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