AT&T Office@Hand vs. Google Meet

I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work

If you have a small team, use Google Meet. If you want to have a weekly check-up, use Google Meet. If you want to do a small hosting of conferences — kind of like a webinar, I would say to be very specific — Google Meet is really, really good. So that’s what my recommendations are.

Incentivized

• Up time is very good
• Porting is great
• Easy for very basic configuration

• I think it's fairly easy to operate. Once people get in, they know where the buttons are and stuff.
• The chat's good.
• It does good transcriptions.
• I like the backgrounds that are available.
• I like the just overall, I guess the layout is simple and most people know how to use it, which is good.

Incentivized

• Customer service is NON EXISTENT
• Setup was PAINFUL
• Online account access is horrible, and most of the time doesn't work
• As an admin of the system, I require 4 different logins to manage it
• We've been on the system for 5 months, and I have NEVER been able to pay my bill online
• Online account management just doesn't exists

• One of the challenges that I see is that whenever we have in a meeting, we won't be able to drop some of the documents that we have. That's one of the big challenges which I see in Google Meet. At that point of time, we either have to Slack or we have to share an email. We cannot do that, like sending that particular document in the Google meet chat.

Incentivized

This app is still having a lot of redundant features as compared to other industry apps such as Zoom and Webex which offers much more on the functionality side along with the option to have greater user access control to the admin/host of the meetings. A sense of interaction is always found to be missing in Google meet which can be easily adopted in the Zoom

Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.

Google Meet is very easy and simple to use. I can schedule a meeting right on my calendar - it literally takes a few seconds. There is no additional app I have to open to schedule anything. Guests can click on the link easily to join any meetings. 10/10!

Incentivized

Google does a great job of providing tech support for this product, as it does many others. Similarly, Google has FAQs that cover a large amount of issues faced by users. Problems have not persisted in our use of this product. Problems are resolved quickly and easily, with or without personal Google support.

Incentivized

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.

The main positive feature in Google Meet over Zoom to me is the fact that Google meet can be seamlessly deployed in the browser with its full functionality. Unlike Zoom for which you need to download an extra application to use. This consequently makes workflow smooth when transitioning between something like emails and taking part in a meeting.

Incentivized

I wasn't involved in the unit pricing factor. So far I used Google meet in the office where I got access to all these Google applications including the Google Meet feature. So I wasn't involved much in this pricing factor of Google Meet and also regarding the contact terms of the product.

This is very good in the professional services as I started using this first for the professional service only. While using this Google Meet itself gives a professional feel as the UI works in a professional way. The video background modification, multi-screen feature, and some other features help in professional service.

• Average to higher cost structure
• Easy basic management for IT Staff
• easy desktphone roll out

• Negative: on each webinar someone from our team had to write manually the people that were participating and after that matching it with the registered people list. We wasted time. It could be easily resolved by adding the export list feature
• Positive: Collaboration and internal meetings. Calendar integration helps us save time.

Incentivized