Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…
$139
per month per user
Aviatrix
Score 7.0 out of 10
N/A
Aviatrix aims to bring multi-cloud networking, security, and operational visibility capabilities that enterprises customers require. Aviatrix software leverages public cloud provider APIs to interact with and directly program native cloud networking constructs, abstracting the unique complexities of each cloud to form one network data plane, and adds advanced networking and security features.
Atera is doing well in the monitoring part as it is informing the real time ping of running devices and if any device goes down, it is informing us on the real time. It is helping us to monitor the last reboot status, current logged in users, time zone, IP addresses and other things so that we can track our end devices status. In the patching part Atera is pathing our all devices with the notification stating user to restart device at their convenient time. It is also patching our third party applications. It is good in installing and uninstalling of the third party application but limited to availability in the Atera inventory. Atera is not good in some parts such as in the patching part of applications, sometime it fails to update all 3rd party applications that were not installed via Atera. It is not good if you have to transfer a file to multiple systems at the same time.
This product offers simple ways to manage network routing between public cloud, on-prem, and external network. It has built-in options to secure network traffic, as well as option to direct traffic to 3rd party security products for a more advanced traffic inspection. The core function works and is easy to operate. On the other hand, I am unable to give it more than 7-star because some useful features are lacking. This includes lack of customization in email alerting, IPS policy management, and temproarily admin-down of an established site to site VPN connection.
Atera is very helpful in monitoring the servers and end-user devices for high CPU, memory, hard disk uses, and temperature monitoring.
Atera is good at installing third-party applications and also helps to remove it from the end systems.
Atera is perfect for patching as you can select the patches as per your need and reject those that are not required for you or going to disturb any of your internal applications.
Atera is good for managing software inventory as it provides you with the complete software list that is used in your infrastructure.
With a few very easy steps to establish routing between AWS VPC
Easy procedures to establish site to site VPN connection with external parties.
Provide network access control on routing traffic using its own build-in firewall inspection or directing traffic to 3rd party NGFW for full stack inspection.
Atera does not yet have a MDM system, but I have been told that it is in the works!
Sometimes getting around the admin section of the IT side of Atera can be tricky, but the webinars and chat support help.
Many of the demo and onboarding agents are based in Israel, so it can be a challenge to find available times during the day while living in the United States.
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Atera's remote monitoring feature is one of it's best features. The laptops and servers we used it on responded quickly to our administrative task requests and made our work light. We were able to increase the resources, manage patches, windows updates and quite a few other tasks remotely and that too 24×7.
The core function of the product works very well. It really makes network traffic management easy in public clound, as well as crossing different public and private cloud platform.
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value is justified with each function and satisfies all our business needs and requirements.
We initially tried using the native routing funcitons in AWS (transit gateway) and in Azure (virtual network). While those native options worked, it became difficult to opeate when we tried to impose security inspection on the routing traffic. This leads us to the Aviatrix solution.
The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
Some features need to be accessed through documentation; they're not available directly on the dashboard.
Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
Reduce labor hours for network admin to manage public clound network routing policy.
Build-in security features may be good enough for small/medium size companies, and thus saving money from full funciton NGFW solution.
The Cost-IQ feature enable one to capture traffic volume of each VPC. This provides one way for the enterprise to perform cost charge back to various business funcitons at the VPC level.
