What users are saying about
Top Rated
90 Ratings
3 Ratings
Top Rated
90 Ratings
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Score 9 out of 100
3 Ratings
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Score 8 out of 100

Feature Set Ratings

    Incident and problem management

    Atera

    Feature Set Not Supported
    N/A
    7.8

    C2 ATOM

    78%
    C2 ATOM ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Expert directory

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Self-service tools

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Subscription-based notifications

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    ITSM asset management

    Atera

    Feature Set Not Supported
    N/A
    7.5

    C2 ATOM

    75%
    C2 ATOM ranks higher in 2/2 features

    Configuration mangement

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Asset management dashboard

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Change management

    Atera

    Feature Set Not Supported
    N/A
    9.0

    C2 ATOM

    90%
    C2 ATOM ranks higher in 2/2 features

    Change requests repository

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Change calendar

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • Atera is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    8.0

    C2 ATOM

    80%
    1 Rating

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    C2 ATOM

    N/A
    0 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings

    C2 ATOM

    N/A
    0 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Sherweb

    This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
    • Access your help desk anytime, anywhere using iPhone app.
    • Create SLA and provide quality services in time, to your end users
    • Manage your purchases right from the birth of the PO
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Sherweb

    • Great Dashboard
    • Easy to read and use graphical user interface
    • Very detailed contact list
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Sherweb

    • Alerts to advise when ticket thresholds avec been exceeded
    • The chat option is unnecessary with all the communication channels available
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    C2 ATOM

    Starting Price

    $0

    Editions & Modules

    C2 ATOM editions and modules pricing
    EditionModules
    C2 ATOM On-PremiseContact us1
    SMALL TEAM502
    ACROSS YOUR BUSINESS653
    Starting Price$62.004

    Footnotes

    1. none
    2. per user per month
    3. per user per month
    4. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $6,000

    Additional Details

    Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

    Likelihood to Renew

    Atera

    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Read full review

    Sherweb

    No answers on this topic

    Support Rating

    Atera

    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Read full review

    Sherweb

    No answers on this topic

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Read full review

    Sherweb

    It all came down to cost. Total cost vs available functionality However, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
    Read full review

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Read full review

    Sherweb

    • Positive impact due to legacy application it replaced (more functionalities)
    • Offered an ITIL structured service catalog
    • Great solution that can support IT Service Center activities.
    Read full review

    Screenshots

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