What users are saying about
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Top Rated
75 Ratings
2 Ratings

Atera

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Top Rated
75 Ratings
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Score 8.7 out of 100
2 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Atera

Atera is useful for companies that have many endpoints or multiple clients being managed by a small team. It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. I think there are better solutions for an internal IT team, where endpoint count wouldn't be in as much flux.
Caleb Yankus | TrustRadius Reviewer

iSupport

Tech tickets and engineering support. The best thing about iSupport is the ability to make custom views and filters. For instance, I have my view set up so I can see when the case was opened, the priority, product, and the customer. I also set it up so if any case has not been updated for 5 days it will turn red notifying me that I need to update the customer.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
8.3
iSupport
Remote monitoring
Atera
8.1
iSupport
Network device monitoring
Atera
7.7
iSupport
Multiple Server Monitoring
Atera
8.7
iSupport
Multi-device monitoring
Atera
8.7
iSupport
Automated alerts and notifications
Atera
8.3
iSupport

Management Tasks

Atera
7.7
iSupport
Patch Management
Atera
7.7
iSupport
Service configuration management
Atera
7.5
iSupport
Software and hardware inventory
Atera
8.8
iSupport
Policy-based automation
Atera
6.8
iSupport

Reporting

Atera
8.0
iSupport
Performance data reports
Atera
8.5
iSupport
Customizable reporting
Atera
7.9
iSupport
Data visualization
Atera
7.7
iSupport
Risk analysis
Atera
7.8
iSupport

Security

Atera
7.4
iSupport
Data backup and recovery
Atera
7.3
iSupport
Antivirus and malware management
Atera
7.5
iSupport
Adinistraor access control
Atera
7.5
iSupport

Incident and problem management

Atera
iSupport
7.4
Organize and prioritize service tickets
Atera
iSupport
9.0
Expert directory
Atera
iSupport
5.0
Service restoration
Atera
iSupport
7.0
Self-service tools
Atera
iSupport
9.0
Subscription-based notifications
Atera
iSupport
7.0
ITSM collaboration and documentation
Atera
iSupport
7.0
ITSM reports and dashboards
Atera
iSupport
8.0

Pros

Atera

  • Patch management is very good. Easy to use and very accurate.
  • Hardware monitoring is good and alerts are on time - we always know what is happening.
  • Pricing is per technician which makes it easier to rollout to many clients and still have a constant budget.
Kallie Koortz | TrustRadius Reviewer

iSupport

  • Very organized
  • Easy to track and follow-up
  • Great for engineers to prioritize and track all incidents and product related requests that are needed. The real time email system is great exposure across the company as well.
Anonymous | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

iSupport

  • Although it's great to have everything in one place, it can be a little hard to read sometimes in terms of the amount of tickets and being able to decipher between multiple [issues]. Color coordination might be able to help with this for example.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

iSupport

No score
No answers yet
No answers on this topic

Support Rating

Atera

Atera 8.8
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

iSupport

No score
No answers yet
No answers on this topic

Alternatives Considered

Atera

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
Anonymous | TrustRadius Reviewer

iSupport

No answers on this topic

Return on Investment

Atera

  • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
Anonymous | TrustRadius Reviewer

iSupport

  • Saves time and positive ROI as we don't take the time anymore to hold meetings to discuss all incidents. As a software tool, it is amazingly customizable and gives us tons of control over what each department, support representative, or user can see. This is important for us because we have currently 2 separate support departments using iSupport as well as confidential and personal information that goes through the system.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$79 Per Technician

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

iSupport

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

iSupport Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison