Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 9.0 out of 10
N/A
Atera offers a solution for MSPs and IT Departments. The platform offers a range of features including remote monitoring and management (RMM), PSA, remote access, patch management, billing, and report. Atera includes IT automation rules, patch management, and a shared script library to help users create automations and simplify their workflows. Atera's pricing model ensures all plans include unlimited devices and workstations, and that users only pay per technician. According to the vendor this…
$99
per month per user
iSupport
Score 9.0 out of 10
N/A
iSupport is the ITIL / ITSM flagship product from the long-established company of the same name in Washington state.N/A
Pricing
AteraiSupport
Editions & Modules
MSP - Pro
$99
per month per user
MSP - Growth
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Power
$169
per month per user
IT Department - Expert
$169
per month per user
IT Department - Master
$199
per month per user
No answers on this topic
Offerings
Pricing Offerings
AteraiSupport
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited devices. No hidden fees. No contracts. Prices per user, per month, billed annually.
More Pricing Information
Features
AteraiSupport
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Atera
-
Ratings
iSupport
7.4
1 Ratings
Organize and prioritize service tickets00 Ratings9.01 Ratings
Expert directory00 Ratings5.01 Ratings
Service restoration00 Ratings7.01 Ratings
Self-service tools00 Ratings9.01 Ratings
Subscription-based notifications00 Ratings7.01 Ratings
ITSM collaboration and documentation00 Ratings7.01 Ratings
ITSM reports and dashboards00 Ratings8.01 Ratings
User Ratings
AteraiSupport
Likelihood to Recommend
9.1
(54 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(7 ratings)
-
(0 ratings)
User Testimonials
AteraiSupport
Likelihood to Recommend
Atera
For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
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iSupport
Tech tickets and engineering support. The best thing about iSupport is the ability to make custom views and filters. For instance, I have my view set up so I can see when the case was opened, the priority, product, and the customer. I also set it up so if any case has not been updated for 5 days it will turn red notifying me that I need to update the customer.
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Pros
Atera
  • Easy to deploy, both in general or to a specific customer.
  • Remote management tools that are in line with every other major solution out there.
  • Real-time alerts that allow for easy monitoring of vital systems.
  • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
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iSupport
  • Very organized
  • Easy to track and follow-up
  • Great for engineers to prioritize and track all incidents and product related requests that are needed. The real time email system is great exposure across the company as well.
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Cons
Atera
  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
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iSupport
  • Although it's great to have everything in one place, it can be a little hard to read sometimes in terms of the amount of tickets and being able to decipher between multiple [issues]. Color coordination might be able to help with this for example.
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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iSupport
No answers on this topic
Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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iSupport
No answers on this topic
Alternatives Considered
Atera
We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
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iSupport
No answers on this topic
Return on Investment
Atera
  • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
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iSupport
  • Saves time and positive ROI as we don't take the time anymore to hold meetings to discuss all incidents. As a software tool, it is amazingly customizable and gives us tons of control over what each department, support representative, or user can see. This is important for us because we have currently 2 separate support departments using iSupport as well as confidential and personal information that goes through the system.
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