What users are saying about

Atera vs Observium

Atera
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Top Rated
82 Ratings
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Observium
11 Ratings

Atera

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Top Rated
82 Ratings
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Score 8.9 out of 100

Based on 82 reviews and ratings

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Observium

11 Ratings
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Score 5 out of 100

Based on 11 reviews and ratings

Feature Set Ratings

    Monitoring Tasks

    8.5

    Atera

    85%

    Observium

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.5
    85%
    51 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.8
    78%
    41 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    8.9
    89%
    50 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.7
    87%
    51 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.6
    86%
    52 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.8

    Atera

    78%

    Observium

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features
    Atera ranks higher in 4/4 features

    Patch Management

    8.0
    80%
    50 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.8
    78%
    44 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.4
    84%
    51 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.0
    70%
    39 Ratings
    N/A
    0 Ratings

    Reporting

    8.0

    Atera

    80%

    Observium

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features
    Atera ranks higher in 4/4 features

    Performance data reports

    8.5
    85%
    46 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.8
    78%
    42 Ratings
    N/A
    0 Ratings

    Data visualization

    7.8
    78%
    43 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.0
    80%
    35 Ratings
    N/A
    0 Ratings

    Security

    7.8

    Atera

    78%

    Observium

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.6
    76%
    26 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    7.8
    78%
    33 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.0
    80%
    83 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Atera is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.9

    Atera

    89%
    53 Ratings
    2.0

    Observium

    20%
    3 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    Observium

    N/A
    0 Ratings

    Support Rating

    8.9

    Atera

    89%
    7 Ratings
    5.0

    Observium

    50%
    2 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.

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    Mike Ward | TrustRadius Reviewer
    Mike Ward
    View all 53 answers on this topic

    Observium

    • If you are on a budget, this is one heck of a tool for the price (including the ~$200/year for the Pro subscription).
    • If you are OK with maintaining and updating open source tools, this is a great tool.
    • If you are afraid of the Linux command line or live in a Windows-centric world, this might not be the tool for you.
    • If you can't stand things occasionally not working, this is probably not a good fit.

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    Derek Dolan | TrustRadius Reviewer
    Derek Dolan
    View all 3 answers on this topic

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.

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    Caleb Yankus | TrustRadius Reviewer
    Caleb Yankus
    View all 53 answers on this topic

    Observium

    • SNMP monitoring
    • Easy to set up initially
    • Alerting

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.

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    Maycon Menezes | TrustRadius Reviewer
    Maycon Menezes
    View all 53 answers on this topic

    Observium

    • The UI is pretty robust and succinct. It might be beneficial to have favorites for complex network schemas.
    • Historical searching based on X time frame.
    • More customized dashboards.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Pricing Details

    Atera

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $99 per month

    Atera Editions & Modules

    Edition
    Pro$991
    Growth$1291
    Power$1691
    1. Per Technician
    Additional Pricing Details
    Unlimited devices & agents. No hidden fees. No contracts.

    Observium

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    —

    Starting Price

    —

    Observium Editions & Modules

    —
    Additional Pricing Details
    —

    Likelihood to Renew

    Atera

    Atera 9.1
    Based on 1 answer
    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

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    Chris Miller | TrustRadius Reviewer
    Chris Miller
    View all 1 answers on this topic

    Observium

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Atera

    Atera 8.9
    Based on 7 answers
    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

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    Terry Irwin | TrustRadius Reviewer
    Terry Irwin
    View all 7 answers on this topic

    Observium

    Observium 5.0
    Based on 2 answers
    It's open source. Your mileage may vary. Sometimes the provided documentation is beyond frustrating, other times it's right on the mark.

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    Derek Dolan | TrustRadius Reviewer
    Derek Dolan
    View all 2 answers on this topic

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 53 answers on this topic

    Observium

    SolarWinds does when Observium can do but for a much larger price tag. That is what the decision came down to.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 53 answers on this topic

    Observium

    • Observium is enterprise-level network monitoring without the cost involved.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Screenshots

    Observium

    —

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