Atera vs. Unit4 PSA Suite

Atera is suitable for controlling and automating digital processes such as supplier and customer management. It is less useful when you need to integrate with other operating systems; I prefer to use it individually. Overall, Atera is fantastic and reliable automation software.

Incentivized

Financial management and budget management

Incentivized

• Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
• The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
• With Atera the need to travel on-site has been dramatically reduced.

• Project management
• In oil industry we use it to have a simple process
• Provided a better solution for finance management of a company

Incentivized

• Some basic functions need some extra work
• Some basic things are behind paywalls
• Feature board is not credible. Ideas taking very, very long to implement
• Atera has no clear road map
• SNMP monitoring needs a make over and needs more options

Incentivized

• Better integration with database
• Better integration with business intelligence tool

Incentivized

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

Incentivized

Atera has simplified remote monitoring for our organization by allowing our team members to access real-time alerts and automating administrative tasks easily. It has saved us a lot of time. Atera's overall usability is excellent. It helps us manage our tasks remotely. Thanks to the reports' easy customization and highly adaptable reporting structure, insightful information is obtained, and significant time is saved in our business process.

Incentivized

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

Incentivized

It is live in our organization and it works along with Atera in our organization, however I have more trust on Atera due to its stability and ruggedness, so Atera is the only choice most of the IT dept works on. I would not comment on the ManageEngine PAM solution as I have less experience on it.

Speed and so many options

Incentivized

• The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
• Some features need to be accessed through documentation; they're not available directly on the dashboard.
• Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.

Incentivized

• It saved time
• It saved manual power
• It saved dollars

Incentivized