Atera's Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform supports organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. Atera’s platform features: Windows, Mac, and Linux agents and support Proactive IT management capabilities help address potential…
$139
per month per user
VMware vCenter
Score 8.8 out of 10
N/A
VMware vCenter is an advanced server management software that provides a centralized platform for controlling vSphere environments for visibility across hybrid clouds. VMware vCenter is no longer sold as a standalone product and is now available as a part of VMware Cloud Foundation.
If you want an extremely small, easy-to-install setup for your servers that manages your machine's IT part hassle-free and integrates with some amazing third-party tools at decent pricing, you should definitely go forward with Atera. However, the tool does have certain limitations on aspects like features and customization, so do check if Atera has those features you require before subscription or trial.
The VMware vCenter server is very useful in maintaining the CPU/RAM/datastore resources are balanced when there are multiple ESX/ESXi host servers. It is clear what resources are being used, and it is easy to migrate VMs to different ESX/ESXi hosts. Being able to remotely connect to the VM servers in vCenter when you cannot have other remote connections helps in maintenance and troubleshooting.
Currently, the HTML 5-based vSphere Client lets you manage the essential functions of vSphere from any browser, however, it would be nice if they would port all management functions over to the HTML 5-based Client.
Performing updates and upgrades to the infrastructure is a bit challenging for someone that may not be as intimate with vSphere. I think the updates/upgrades should be more integrated into the UI and provide the ability to push to the hosts, etc...
It would also be nice to have a more robust snapshot management tool to prevent snapshot overgrowth. It would be nice to be able to set a lifespan for the snapshot(s)
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
We are very dependent on this software, it has become a much needed tool to perform the daily tasks that are required to maintain the virtual server environment. VMware has become very pricey over the years, so we are looking for alternatives for cost savings strategy, but nothing has been found to be on par to what we are currently using
Atera has a user-friendly interface that improves navigation. Support staff can quickly access real-time alerts and remote devices and manage tickets without much training. ​Atera’s usability has positively impacted our organization by increasing operational efficiency and improving response times to resolve issues.
I work with vCenter for 10+ years and i love it. I can find my way around and can help building and expanding the platform. It is easy to use and there are a lot good communities for the extra support when needed. Even the Homelab community is of great value.
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
VMware support has always been fantastic and they have been invaluable in solving tougher issues that have been run into. Most of the time, any oddities encountered are fixed by available updates. This can be deduced by support quickly with logs within vCenter. We have not run into something yet that support was unable to help with. They either have a solution already, or they are able to find one quickly.
Since moving away from the Windows Server hosting the vCenter application and instead using a virtual appliance, it has become much easier to implement and deploy the new versions. We can easily create a snapshot or clone of the vCenter vApp to ensure any problems encountered during the upgrade can be mitigated with a fall back to the old version to prevent unscheduled downtime.
Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value is justified with each function and satisfies all our business needs and requirements.
The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
Some features need to be accessed through documentation; they're not available directly on the dashboard.
Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
