What users are saying about
16 Ratings
1 Rating
16 Ratings
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Score 8.7 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Tom Pentzer | TrustRadius Reviewer

EHR 24/7

Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

athenaClinicals
8.4
EHR 24/7
5.0
Real-time eligibility verification
athenaClinicals
9.3
EHR 24/7
Claims management
athenaClinicals
8.3
EHR 24/7
Coding
athenaClinicals
9.0
EHR 24/7
Patient billing
athenaClinicals
8.3
EHR 24/7
Financial Reporting
athenaClinicals
7.0
EHR 24/7
5.0

Patient Scheduling

athenaClinicals
8.2
EHR 24/7
8.5
Rule-based scheduling
athenaClinicals
7.7
EHR 24/7
9.0
Automated appointment reminders
athenaClinicals
8.3
EHR 24/7
8.0
Automated patient check-in
athenaClinicals
8.3
EHR 24/7
Multi-location support
athenaClinicals
8.3
EHR 24/7
Calendar interface
athenaClinicals
8.3
EHR 24/7

Electronic Medical Records

athenaClinicals
8.8
EHR 24/7
Charting / document management
athenaClinicals
8.9
EHR 24/7
Templates
athenaClinicals
8.9
EHR 24/7
Patient portal
athenaClinicals
10.0
EHR 24/7
Mobile/tablet support
athenaClinicals
8.3
EHR 24/7
Fax integration
athenaClinicals
9.9
EHR 24/7
Integration with other EMR and PM systems
athenaClinicals
7.6
EHR 24/7
Workflow automation
athenaClinicals
8.8
EHR 24/7
Speech recognition
athenaClinicals
9.0
EHR 24/7
Customization
athenaClinicals
7.2
EHR 24/7
E-prescribing
athenaClinicals
9.9
EHR 24/7

Medical Security and Privacy

athenaClinicals
8.4
EHR 24/7
8.0
HIPAA compliance
athenaClinicals
8.3
EHR 24/7
8.0
Role-based permission levels
athenaClinicals
9.9
EHR 24/7
8.0
Data backups and redundancy
athenaClinicals
8.3
EHR 24/7
Local mode / networking failsafe
athenaClinicals
7.0
EHR 24/7

Workflow and Scale

athenaClinicals
8.8
EHR 24/7
7.0
Task tracking
athenaClinicals
8.3
EHR 24/7
Specialty-specific workflows
athenaClinicals
8.3
EHR 24/7
Multi-office / multi-physician capabilities
athenaClinicals
9.9
EHR 24/7
7.0

Pros

athenaClinicals

  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Anonymous | TrustRadius Reviewer

EHR 24/7

  • Very user friendly - click and add an appointment right on the calendar.
  • Able to see the whole office schedule, all doctors, at once.
  • Automatic reminders sent at different intervals to remind patients of their upcoming appointments.
Anonymous | TrustRadius Reviewer

Cons

athenaClinicals

  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Anonymous | TrustRadius Reviewer

EHR 24/7

  • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
  • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
  • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
Anonymous | TrustRadius Reviewer

Usability

athenaClinicals

athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
Anonymous | TrustRadius Reviewer

EHR 24/7

No score
No answers yet
No answers on this topic

Support Rating

athenaClinicals

athenaClinicals 9.0
Based on 1 answer
They are always there. Friendly and organized.
Anonymous | TrustRadius Reviewer

EHR 24/7

EHR 24/7 6.0
Based on 1 answer
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
Anonymous | TrustRadius Reviewer

Alternatives Considered

athenaClinicals

For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
Dale Bowman | TrustRadius Reviewer

EHR 24/7

No answers on this topic

Return on Investment

athenaClinicals

No answers on this topic

EHR 24/7

  • We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
  • We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.
Anonymous | TrustRadius Reviewer

Pricing Details

athenaClinicals

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

EHR 24/7

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

athenaClinicals
6.8
EHR 24/7
8.0

Usability

athenaClinicals
8.2
EHR 24/7

Support Rating

athenaClinicals
9.0
EHR 24/7
6.0

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