What users are saying about
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 17 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
- athenaClinicals ranks higher in 2 feature sets: Electronic Medical Records, Workflow and Scale
- Office Ally EHR 24/7 ranks higher in 3 feature sets: Billing and Claims Management, Patient Scheduling, Medical Security and Privacy
Billing and Claims Management

8.4
athenaClinicals
84%
9.0
EHR 24/7
90%
Office Ally EHR 24/7 ranks higher in 4/5 features
Office Ally EHR 24/7 ranks higher in 4/5 features
Real-time eligibility verification

9.3
93%
8 Ratings
9.0
90%
1 Rating
Claims management

8.3
83%
8 Ratings
9.0
90%
1 Rating
Coding

9.0
90%
7 Ratings
9.0
90%
1 Rating
Patient billing

8.3
83%
8 Ratings
9.0
90%
1 Rating
Financial Reporting

7.0
70%
8 Ratings
8.9
89%
2 Ratings
Patient Scheduling

8.2
athenaClinicals
82%
9.0
EHR 24/7
90%
Office Ally EHR 24/7 ranks higher in 5/5 features
Office Ally EHR 24/7 ranks higher in 5/5 features
Rule-based scheduling

7.7
77%
6 Ratings
9.0
90%
2 Ratings
Automated appointment reminders

8.3
83%
8 Ratings
9.0
90%
2 Ratings
Automated patient check-in

8.3
83%
7 Ratings
9.0
90%
1 Rating
Multi-location support

8.3
83%
8 Ratings
9.0
90%
1 Rating
Calendar interface

8.3
83%
6 Ratings
9.0
90%
1 Rating
Electronic Medical Records

8.9
athenaClinicals
89%
8.4
EHR 24/7
84%
athenaClinicals ranks higher in 7/10 features
athenaClinicals ranks higher in 7/10 features
Charting / document management

8.9
89%
9 Ratings
8.0
80%
1 Rating
Templates

8.9
89%
9 Ratings
8.0
80%
1 Rating
Patient portal

10.0
100%
8 Ratings
8.0
80%
1 Rating
Mobile/tablet support

8.4
84%
7 Ratings
9.0
90%
1 Rating
Fax integration

9.9
99%
9 Ratings
8.0
80%
1 Rating
Integration with other EMR and PM systems

7.6
76%
9 Ratings
9.0
90%
1 Rating
Workflow automation

8.8
88%
9 Ratings
8.0
80%
1 Rating
Speech recognition

9.0
90%
4 Ratings
9.0
90%
1 Rating
Customization

7.2
72%
9 Ratings
8.0
80%
1 Rating
E-prescribing

9.9
99%
9 Ratings
9.0
90%
1 Rating
Medical Security and Privacy

8.4
athenaClinicals
84%
9.2
EHR 24/7
92%
Office Ally EHR 24/7 ranks higher in 3/4 features
Office Ally EHR 24/7 ranks higher in 3/4 features
HIPAA compliance

8.3
83%
18 Ratings
9.9
99%
2 Ratings
Role-based permission levels

9.9
99%
9 Ratings
9.0
90%
2 Ratings
Data backups and redundancy

8.3
83%
9 Ratings
9.0
90%
1 Rating
Local mode / networking failsafe

7.0
70%
8 Ratings
9.0
90%
1 Rating
Workflow and Scale

8.8
athenaClinicals
88%
8.7
EHR 24/7
87%
Office Ally EHR 24/7 ranks higher in 2/3 features
Office Ally EHR 24/7 ranks higher in 2/3 features
Task tracking

8.3
83%
9 Ratings
9.0
90%
1 Rating
Specialty-specific workflows

8.3
83%
8 Ratings
9.0
90%
1 Rating
Multi-office / multi-physician capabilities

9.9
99%
9 Ratings
8.0
80%
2 Ratings
Attribute Ratings
- athenaClinicals is rated higher in 1 area: Support Rating
- Office Ally EHR 24/7 is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

6.8
athenaClinicals
68%
9 Ratings
9.0
EHR 24/7
90%
2 Ratings
Usability

8.2
athenaClinicals
82%
1 Rating
EHR 24/7
N/A
0 Ratings
Support Rating

9.0
athenaClinicals
90%
2 Ratings
6.0
EHR 24/7
60%
1 Rating
Likelihood to Recommend
athenaClinicals
Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Medical student
FDM AcademyMedical Practice, 201-500 employees
EHR 24/7
Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.

Verified User
Manager in Professional Services
Health, Wellness and Fitness Company, 1-10 employeesPros
athenaClinicals
- Quality programs - able to see what measures are outstanding for the patient
- Reporting - able to report on multiple financial reports as well as clinical information
- Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care

Verified User
Director in Information Technology
Hospital & Health Care Company, 10,001+ employeesEHR 24/7
- User friendly
- Structure of the software
- paper less
- software is simple
- I can do almost all work with one software.
Owner
Nina Minagawa Psychological ServicesMental Health Care, 1-10 employees
Cons
athenaClinicals
- The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
- It's difficult to name items because they are traditionally corrected very quickly

Verified User
Manager in Other
Health, Wellness and Fitness Company, 11-50 employeesEHR 24/7
- There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
- It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
- There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.

Verified User
Manager in Professional Services
Health, Wellness and Fitness Company, 1-10 employeesPricing Details
athenaClinicals
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—EHR 24/7
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
athenaClinicals
athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.

Verified User
Analyst in Information Technology
Computer Software Company, 11-50 employeesEHR 24/7
No score
No answers yet
No answers on this topic
Support Rating
athenaClinicals
athenaClinicals 9.0
Based on 2 answers
They are always there. Friendly and organized.

Verified User
Manager in Other
Health, Wellness and Fitness Company, 11-50 employeesEHR 24/7
EHR 24/7 6.0
Based on 1 answer
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.

Verified User
Manager in Professional Services
Health, Wellness and Fitness Company, 1-10 employeesAlternatives Considered
athenaClinicals
For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
Administrator, Nivano Ambulatory Surgery Center
Nivano HealthMedical Practice, 11-50 employees
EHR 24/7
I used to use Best Notes. Best Notes was difficult to navigate and very inflexible. We used it in the early time of EHR/EMR, so that the software was not very useful. When I changed to Office Ally, we are so delighted to change it because again it is easily to navigate the software. There is minimum of learning curve than other software.
Owner
Nina Minagawa Psychological ServicesMental Health Care, 1-10 employees
Return on Investment
athenaClinicals
No answers on this topic
EHR 24/7
- Very positive
- It makes my work easy
- I can centralize my work to this software.
Owner
Nina Minagawa Psychological ServicesMental Health Care, 1-10 employees