18 Ratings
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Score 7.4 out of 100
6 Ratings
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Score 2.2 out of 100

Feature Set Ratings

  • athenaClinicals ranks higher in 3 feature sets: Billing and Claims Management, Electronic Medical Records, Workflow and Scale
  • PointClickCare Core EHR Platform ranks higher in 2 feature sets: Patient Scheduling, Medical Security and Privacy

Billing and Claims Management

8.4

athenaClinicals

84%
8.2

PointClickCare Core EHR Platform

82%
athenaClinicals ranks higher in 3/5 features

Real-time eligibility verification

9.3
93%
8 Ratings
8.0
80%
2 Ratings

Claims management

8.3
83%
8 Ratings
10.0
100%
2 Ratings

Coding

9.0
90%
7 Ratings
8.0
80%
1 Rating

Patient billing

8.3
83%
8 Ratings
10.0
100%
2 Ratings

Financial Reporting

7.0
70%
8 Ratings
5.0
50%
1 Rating

Patient Scheduling

8.2

athenaClinicals

82%
9.0

PointClickCare Core EHR Platform

90%
athenaClinicals ranks higher in 4/5 features

Rule-based scheduling

7.7
77%
6 Ratings
N/A
0 Ratings

Automated appointment reminders

8.3
83%
8 Ratings
N/A
0 Ratings

Automated patient check-in

8.3
83%
7 Ratings
N/A
0 Ratings

Multi-location support

8.3
83%
8 Ratings
9.0
90%
1 Rating

Calendar interface

8.3
83%
6 Ratings
N/A
0 Ratings

Electronic Medical Records

8.9

athenaClinicals

89%
4.9

PointClickCare Core EHR Platform

49%
athenaClinicals ranks higher in 9/10 features

Charting / document management

8.9
89%
9 Ratings
9.0
90%
1 Rating

Templates

8.9
89%
9 Ratings
7.0
70%
1 Rating

Patient portal

10.0
100%
8 Ratings
N/A
0 Ratings

Mobile/tablet support

8.4
84%
7 Ratings
8.0
80%
1 Rating

Fax integration

9.9
99%
9 Ratings
1.0
10%
1 Rating

Integration with other EMR and PM systems

7.6
76%
9 Ratings
1.0
10%
1 Rating

Workflow automation

8.8
88%
9 Ratings
5.0
50%
1 Rating

Speech recognition

9.0
90%
4 Ratings
N/A
0 Ratings

Customization

7.2
72%
9 Ratings
1.0
10%
1 Rating

E-prescribing

9.9
99%
9 Ratings
7.0
70%
1 Rating

Medical Security and Privacy

8.4

athenaClinicals

84%
9.5

PointClickCare Core EHR Platform

95%
PointClickCare Core EHR Platform ranks higher in 4/4 features

HIPAA compliance

8.3
83%
18 Ratings
10.0
100%
2 Ratings

Role-based permission levels

9.9
99%
9 Ratings
10.0
100%
2 Ratings

Data backups and redundancy

8.3
83%
9 Ratings
9.0
90%
1 Rating

Local mode / networking failsafe

7.0
70%
8 Ratings
9.0
90%
1 Rating

Workflow and Scale

8.8

athenaClinicals

88%
8.0

PointClickCare Core EHR Platform

80%
athenaClinicals ranks higher in 3/3 features

Task tracking

8.3
83%
9 Ratings
8.0
80%
1 Rating

Specialty-specific workflows

8.3
83%
8 Ratings
N/A
0 Ratings

Multi-office / multi-physician capabilities

9.9
99%
9 Ratings
N/A
0 Ratings

Attribute Ratings

  • athenaClinicals is rated higher in 1 area: Support Rating
  • PointClickCare Core EHR Platform is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

6.8

athenaClinicals

68%
9 Ratings
10.0

PointClickCare Core EHR Platform

100%
2 Ratings

Usability

8.2

athenaClinicals

82%
1 Rating
9.0

PointClickCare Core EHR Platform

90%
1 Rating

Availability

athenaClinicals

N/A
0 Ratings
10.0

PointClickCare Core EHR Platform

100%
2 Ratings

Support Rating

9.0

athenaClinicals

90%
2 Ratings
8.0

PointClickCare Core EHR Platform

80%
1 Rating

Implementation Rating

athenaClinicals

N/A
0 Ratings
8.0

PointClickCare Core EHR Platform

80%
2 Ratings

Likelihood to Recommend

athenahealth

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Read full review

PointClickCare

PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
Read full review

Pros

athenahealth

  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Read full review

PointClickCare

  • PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
  • Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
  • The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.
Read full review

Cons

athenahealth

  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Read full review

PointClickCare

  • More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
  • More Dashboard capabilities
  • Enterprise Level Dashboard
  • Better Enterprise Level Reporting related to Business Intellegence
Read full review

Pricing Details

athenaClinicals

Starting Price

Editions & Modules

athenaClinicals editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    PointClickCare Core EHR Platform

    Starting Price

    Editions & Modules

    PointClickCare Core EHR Platform editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      athenahealth

      Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
      Read full review

      PointClickCare

      Overall great product. Reporting could be much better and they are working on that.
      Read full review

      Reliability and Availability

      athenahealth

      No answers on this topic

      PointClickCare

      I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
      Read full review

      Support Rating

      athenahealth

      They are always there. Friendly and organized.
      Read full review

      PointClickCare

      If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
      Read full review

      Implementation Rating

      athenahealth

      No answers on this topic

      PointClickCare

      Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
      Read full review

      Alternatives Considered

      athenahealth

      For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
      Read full review

      PointClickCare

      Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
      Read full review

      Return on Investment

      athenahealth

      No answers on this topic

      PointClickCare

      • Cannot answer that.
      Read full review

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