athenaClinicals vs. Prime Suite EHR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
athenaClinicals
Score 9.0 out of 10
N/A
N/AN/A
Prime Suite EHR
Score 10.0 out of 10
N/A
Prime Suite is a cloud-based suite of integrated solutions that provided a clinically-driven practice management system and EHR. It is designed to make life easier for the user, with features such as facesheet and a template library to help locate clinical details for documentation, customizable templates to capture patient data at the point of care, and an integrated dictation tool called Prime Speech. Prime Suite allows users to exchange clinical data with other healthcare organizations…N/A
Pricing
athenaClinicalsPrime Suite EHR
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
athenaClinicalsPrime Suite EHR
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Features
athenaClinicalsPrime Suite EHR
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
athenaClinicals
8.4
8 Ratings
9% above category average
Prime Suite EHR
8.0
2 Ratings
4% above category average
Real-time eligibility verification9.38 Ratings00 Ratings
Claims management8.38 Ratings00 Ratings
Coding9.07 Ratings8.02 Ratings
Patient billing8.38 Ratings00 Ratings
Financial Reporting7.08 Ratings00 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
athenaClinicals
8.2
8 Ratings
3% above category average
Prime Suite EHR
10.0
2 Ratings
23% above category average
Rule-based scheduling7.76 Ratings00 Ratings
Automated appointment reminders8.38 Ratings10.02 Ratings
Automated patient check-in8.37 Ratings00 Ratings
Multi-location support8.38 Ratings10.02 Ratings
Calendar interface8.36 Ratings00 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
athenaClinicals
8.9
9 Ratings
20% above category average
Prime Suite EHR
6.6
3 Ratings
10% below category average
Charting / document management8.99 Ratings7.83 Ratings
Templates8.99 Ratings6.73 Ratings
Patient portal10.08 Ratings7.93 Ratings
Mobile/tablet support8.47 Ratings3.12 Ratings
Fax integration9.99 Ratings00 Ratings
Integration with other EMR and PM systems7.69 Ratings5.01 Ratings
Workflow automation8.89 Ratings00 Ratings
Speech recognition9.04 Ratings00 Ratings
Customization7.29 Ratings00 Ratings
E-prescribing9.99 Ratings9.02 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
athenaClinicals
8.4
9 Ratings
0% above category average
Prime Suite EHR
9.8
3 Ratings
16% above category average
HIPAA compliance8.39 Ratings9.63 Ratings
Role-based permission levels9.99 Ratings9.63 Ratings
Data backups and redundancy8.39 Ratings10.02 Ratings
Local mode / networking failsafe7.08 Ratings10.02 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
athenaClinicals
8.8
9 Ratings
12% above category average
Prime Suite EHR
9.6
3 Ratings
20% above category average
Task tracking8.39 Ratings10.03 Ratings
Specialty-specific workflows8.38 Ratings10.02 Ratings
Multi-office / multi-physician capabilities9.99 Ratings8.93 Ratings
Best Alternatives
athenaClinicalsPrime Suite EHR
Small Businesses
Epic
Epic
Score 8.7 out of 10
athenaClinicals
athenaClinicals
Score 9.0 out of 10
Medium-sized Companies
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises
Epic
Epic
Score 8.7 out of 10
Epic
Epic
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
athenaClinicalsPrime Suite EHR
Likelihood to Recommend
6.8
(9 ratings)
5.6
(3 ratings)
Usability
8.2
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
athenaClinicalsPrime Suite EHR
Likelihood to Recommend
athenahealth
Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
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Greenway Health
PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
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Pros
athenahealth
  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
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Greenway Health
  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
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Cons
athenahealth
  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
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Greenway Health
  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
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Usability
athenahealth
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
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Greenway Health
No answers on this topic
Support Rating
athenahealth
They are always there. Friendly and organized.
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Greenway Health
No answers on this topic
Alternatives Considered
athenahealth
For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
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Greenway Health
I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.
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ScreenShots