What users are saying about
16 Ratings
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Score 8.6 out of 100
4 Ratings
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Score 10 out of 100

Feature Set Ratings

  • athenaClinicals ranks higher in 2 feature sets: Billing and Claims Management, Electronic Medical Records
  • Prime Suite EHR ranks higher in 3 feature sets: Patient Scheduling, Medical Security and Privacy, Workflow and Scale

Billing and Claims Management

8.4

athenaClinicals

84%
8.0

Prime Suite EHR

80%
athenaClinicals ranks higher in 5/5 features

Real-time eligibility verification

9.3
93%
8 Ratings
N/A
0 Ratings

Claims management

8.3
83%
8 Ratings
N/A
0 Ratings

Coding

9.0
90%
7 Ratings
8.0
80%
2 Ratings

Patient billing

8.3
83%
8 Ratings
N/A
0 Ratings

Financial Reporting

7.0
70%
8 Ratings
N/A
0 Ratings

Patient Scheduling

8.2

athenaClinicals

82%
10.0

Prime Suite EHR

100%
athenaClinicals ranks higher in 3/5 features

Rule-based scheduling

7.7
77%
6 Ratings
N/A
0 Ratings

Automated appointment reminders

8.3
83%
8 Ratings
10.0
100%
2 Ratings

Automated patient check-in

8.3
83%
7 Ratings
N/A
0 Ratings

Multi-location support

8.3
83%
8 Ratings
10.0
100%
2 Ratings

Calendar interface

8.3
83%
6 Ratings
N/A
0 Ratings

Electronic Medical Records

8.9

athenaClinicals

89%
6.6

Prime Suite EHR

66%
athenaClinicals ranks higher in 10/10 features

Charting / document management

8.9
89%
9 Ratings
7.8
78%
3 Ratings

Templates

8.9
89%
9 Ratings
6.7
67%
3 Ratings

Patient portal

10.0
100%
8 Ratings
7.9
79%
3 Ratings

Mobile/tablet support

8.4
84%
7 Ratings
3.1
31%
2 Ratings

Fax integration

9.9
99%
9 Ratings
N/A
0 Ratings

Integration with other EMR and PM systems

7.6
76%
9 Ratings
5.0
50%
1 Rating

Workflow automation

8.8
88%
9 Ratings
N/A
0 Ratings

Speech recognition

9.0
90%
4 Ratings
N/A
0 Ratings

Customization

7.2
72%
9 Ratings
N/A
0 Ratings

E-prescribing

9.9
99%
9 Ratings
9.0
90%
2 Ratings

Medical Security and Privacy

8.4

athenaClinicals

84%
9.8

Prime Suite EHR

98%
Prime Suite EHR ranks higher in 3/4 features

HIPAA compliance

8.3
83%
18 Ratings
9.6
96%
6 Ratings

Role-based permission levels

9.9
99%
9 Ratings
9.6
96%
3 Ratings

Data backups and redundancy

8.3
83%
9 Ratings
10.0
100%
2 Ratings

Local mode / networking failsafe

7.0
70%
8 Ratings
10.0
100%
2 Ratings

Workflow and Scale

8.8

athenaClinicals

88%
9.6

Prime Suite EHR

96%
Prime Suite EHR ranks higher in 2/3 features

Task tracking

8.3
83%
9 Ratings
10.0
100%
3 Ratings

Specialty-specific workflows

8.3
83%
8 Ratings
10.0
100%
2 Ratings

Multi-office / multi-physician capabilities

9.9
99%
9 Ratings
8.9
89%
3 Ratings

Attribute Ratings

  • athenaClinicals is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.8

athenaClinicals

68%
9 Ratings
5.6

Prime Suite EHR

56%
3 Ratings

Usability

8.2

athenaClinicals

82%
1 Rating

Prime Suite EHR

N/A
0 Ratings

Support Rating

9.0

athenaClinicals

90%
2 Ratings

Prime Suite EHR

N/A
0 Ratings

Likelihood to Recommend

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Tom Pentzer | TrustRadius Reviewer

Prime Suite EHR

PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
Anonymous | TrustRadius Reviewer

Pros

athenaClinicals

  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Anonymous | TrustRadius Reviewer

Prime Suite EHR

  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
Andrew McClean | TrustRadius Reviewer

Cons

athenaClinicals

  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Anonymous | TrustRadius Reviewer

Prime Suite EHR

  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
David Judice | TrustRadius Reviewer

Pricing Details

athenaClinicals

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Prime Suite EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

Usability

athenaClinicals

athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
Anonymous | TrustRadius Reviewer

Prime Suite EHR

No score
No answers yet
No answers on this topic

Support Rating

athenaClinicals

athenaClinicals 9.0
Based on 2 answers
They are always there. Friendly and organized.
Anonymous | TrustRadius Reviewer

Prime Suite EHR

No score
No answers yet
No answers on this topic

Alternatives Considered

athenaClinicals

For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
Dale Bowman | TrustRadius Reviewer

Prime Suite EHR

I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.
Anonymous | TrustRadius Reviewer

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