What users are saying about
16 Ratings
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Score 8.7 out of 100
3 Ratings
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Score 5.6 out of 100

Likelihood to Recommend

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Tom Pentzer | TrustRadius Reviewer

Prime Suite EHR

PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

athenaClinicals
8.4
Prime Suite EHR
8.0
Real-time eligibility verification
athenaClinicals
9.3
Prime Suite EHR
Claims management
athenaClinicals
8.3
Prime Suite EHR
Coding
athenaClinicals
9.0
Prime Suite EHR
8.0
Patient billing
athenaClinicals
8.3
Prime Suite EHR
Financial Reporting
athenaClinicals
7.0
Prime Suite EHR

Patient Scheduling

athenaClinicals
8.2
Prime Suite EHR
10.0
Rule-based scheduling
athenaClinicals
7.7
Prime Suite EHR
Automated appointment reminders
athenaClinicals
8.3
Prime Suite EHR
10.0
Automated patient check-in
athenaClinicals
8.3
Prime Suite EHR
Multi-location support
athenaClinicals
8.3
Prime Suite EHR
10.0
Calendar interface
athenaClinicals
8.3
Prime Suite EHR

Electronic Medical Records

athenaClinicals
8.8
Prime Suite EHR
6.6
Charting / document management
athenaClinicals
8.9
Prime Suite EHR
7.8
Templates
athenaClinicals
8.9
Prime Suite EHR
6.7
Patient portal
athenaClinicals
10.0
Prime Suite EHR
7.9
Mobile/tablet support
athenaClinicals
8.3
Prime Suite EHR
3.1
Fax integration
athenaClinicals
9.9
Prime Suite EHR
Integration with other EMR and PM systems
athenaClinicals
7.6
Prime Suite EHR
5.0
Workflow automation
athenaClinicals
8.8
Prime Suite EHR
Speech recognition
athenaClinicals
9.0
Prime Suite EHR
Customization
athenaClinicals
7.2
Prime Suite EHR
E-prescribing
athenaClinicals
9.9
Prime Suite EHR
9.0

Medical Security and Privacy

athenaClinicals
8.4
Prime Suite EHR
9.8
HIPAA compliance
athenaClinicals
8.3
Prime Suite EHR
9.6
Role-based permission levels
athenaClinicals
9.9
Prime Suite EHR
9.6
Data backups and redundancy
athenaClinicals
8.3
Prime Suite EHR
10.0
Local mode / networking failsafe
athenaClinicals
7.0
Prime Suite EHR
10.0

Workflow and Scale

athenaClinicals
8.8
Prime Suite EHR
9.6
Task tracking
athenaClinicals
8.3
Prime Suite EHR
10.0
Specialty-specific workflows
athenaClinicals
8.3
Prime Suite EHR
10.0
Multi-office / multi-physician capabilities
athenaClinicals
9.9
Prime Suite EHR
8.9

Pros

athenaClinicals

  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Anonymous | TrustRadius Reviewer

Prime Suite EHR

  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
Andrew McClean | TrustRadius Reviewer

Cons

athenaClinicals

  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Anonymous | TrustRadius Reviewer

Prime Suite EHR

  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
David Judice | TrustRadius Reviewer

Usability

athenaClinicals

athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
Anonymous | TrustRadius Reviewer

Prime Suite EHR

No score
No answers yet
No answers on this topic

Support Rating

athenaClinicals

athenaClinicals 9.0
Based on 1 answer
They are always there. Friendly and organized.
Anonymous | TrustRadius Reviewer

Prime Suite EHR

No score
No answers yet
No answers on this topic

Alternatives Considered

athenaClinicals

For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
Dale Bowman | TrustRadius Reviewer

Prime Suite EHR

I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.
Anonymous | TrustRadius Reviewer

Pricing Details

athenaClinicals

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Prime Suite EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

athenaClinicals
6.8
Prime Suite EHR
5.6

Usability

athenaClinicals
8.2
Prime Suite EHR

Support Rating

athenaClinicals
9.0
Prime Suite EHR

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