What users are saying about
10 Ratings
16 Ratings
10 Ratings
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Score 5.9 out of 100
16 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Identity Management

    Atlassian Crowd

    Feature Set Not Supported
    N/A
    8.0

    JumpCloud

    80%
    JumpCloud ranks higher in 7/7 features

    ID-Management Access Control

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    ID Management Single-Sign On (SSO)

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Multi-Factor Authentication

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Password Management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Account Provisioning and De-provisioning

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    ID Management Workflow Automation

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    ID Risk Management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • Atlassian Crowd is rated higher in 1 area: Support Rating
    • Atlassian Crowd and JumpCloud are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Atlassian Crowd

    80%
    3 Ratings
    8.0

    JumpCloud

    80%
    3 Ratings

    Support Rating

    9.0

    Atlassian Crowd

    90%
    2 Ratings
    8.0

    JumpCloud

    80%
    2 Ratings

    Likelihood to Recommend

    Atlassian

    For companies that are already using other Atlassian systems, then Atlassian Crowd will fit in very well. This is especially the case if the company is not yet big enough to use LDAP for user management, Atlassian Crowd can act as a temporary solution until the company outgrows it, as it is much easier and simpler than LDAP.
    Read full review

    JumpCloud

    As we were looking for a new way to manage identity (move away from Active Directory) and replace our current MDM platform, JumpCloud came out on top as it covers a range of capabilities to address our requirements. For identity management, it assists us with getting rid of Active Directory and embedding SSO functionality. For MDM, it covers both MacOS and Windows which is great coverage with a hybrid split. Additionally, it has conditional access policy functionality to help with uplift information security and embedding zero trust.
    Read full review

    Pros

    Atlassian

    • It is very easy for users to create tickets
    • Standing up atlassian crowd is a breeze
    • Not having to manage any hardware infrastructure is great
    Read full review

    JumpCloud

    • Single user directory across all platforms
    • Run scripts on Windows Servers
    • Single sign-on
    Read full review

    Cons

    Atlassian

    • Some systems that are not crucial turned into more work than what was originally deemed necessary to successfully deploy Crowd.
    • Linux support was there as it was built mostly to support Windows based systems
    • Documentation was supported but most issues we had required us to contact Atlassian support.
    Read full review

    JumpCloud

    • Domain name changes are not supported.
    • Change back and forth between user and admin mode.
    Read full review

    Pricing Details

    Atlassian Crowd

    Starting Price

    Editions & Modules

    Atlassian Crowd editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      JumpCloud

      Starting Price

      Editions & Modules

      JumpCloud editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        Atlassian

        Overall, support is good, you get quick responses from Atlassian's official support system, and documentation is decent enough for you to find what you need.
        Read full review

        JumpCloud

        Didn't need or use it.
        Read full review

        Alternatives Considered

        Atlassian

        These products allow you to install them on your own infrastructure, so you can manage all aspects of them which can prevent you from getting throttled from API calls. When you hit a certain threshold of scale you may need to switch off of Atlassian Cloud to your own hardware. When you are a small startup, however, this product is probably a good starting point.
        Read full review

        JumpCloud

        Read full review

        Return on Investment

        Atlassian

        • New systems are tough when it comes to an ROI, as a dollar amount for saving time on a sign-in can be tough to track. Like most new systems that makes things slightly easier to execute as an end user or manage or support, it really might come down to the existing structure of how a company manages its users.
        • The positives are always with the end user, which I have to say, Crowd was able to accomplish.
        Read full review

        JumpCloud

        • Saves time from managing users in multiple places.
        • Reduces the number of components involved in the scope of PCI Certification.
        • Helps users access numerous systems, all using the same credentials.
        Read full review

        Add comparison