Auris vs. CVViZ

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!

CvViz is more suited to technical roles. You can run video interviews and tests where you can observe the practical skills of applicants i.e getting developers to code/debug. It's also good for verbal communication skills testing i.e recording role play with prospective sales employees. The downside is that you can't really use this to test the project management skills of prospects, but that isn't a failing of CvViz specifically, it's more about the lack of virtual recruitment tests for this space.

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• White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
• Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
• Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
• Compliance with their HR team is great, and they don't hit you over the head on the price for it.
• Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.

• Centralized dashboard to keep up with the key metrics like total resumes and pass through rate
• Multi vendor and multi customer so hiring for all companies or clients. perfect for recruitment agencies
• Easily filter all the candidates by status, source, tags, qualifications and so much more

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• Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
• Response for assistance is usually a lot slower when our dedicated specialist is not available.

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• The mobile experience specifically for job posting is lacking. Some of the drop-down elements don't appear in mobile view.
• The 'add candidate to database' section via web shouldn't have qualification as a mandatory field. Not all qualifications are standardized so it limits searching.
• You can only post by local currency which can be an issue if you're looking to recruit freelancers from other countries as you can't attract them via their local currency.

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Invited by the Vendor

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I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)

Incentivized

Independently Invited by TrustRadius

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The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.

Incentivized

Independently Invited by TrustRadius

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Only used Indeed before so I didn't know what was possible when it came to recruiting and resume management software. Then I discovered CVViZ and was blown away by its collection of easy-to-use features. It has a great roadmap and a dedicated team of developers and to ensure it's going to be a fantastic investment.

• We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
• I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.

• Custom recruitment tool helps us add value to our clients because it centralizes where data is stored.
• Negative part is there are no white label options.
• Easy to scale and deploy keeps us agile and able to increase workload without a dip in performance.