Auris vs. Taxify, by Sovos

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!

I would not recommend this software/solution. For the price they quote, I would look into other solutions as their software never fully supported our business and the filings were incorrect for years without resolution from customer serv. Their Resale Cert platform also lacked credibility- I suggest, look into other solutions to better support your filings.

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• White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
• Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
• Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
• Compliance with their HR team is great, and they don't hit you over the head on the price for it.
• Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.

• veratax download
• ticket system is average
• average communication from rep via email

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• Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
• Response for assistance is usually a lot slower when our dedicated specialist is not available.

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• in my opinion, customer service could improve
• in my opinion, implementation could be better to ensure accurate reporting
• in my opinion, better rep support and pricing for smaller term contracts

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I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)

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The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.

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We picked Taxify, by Sovos based on original contract price- would not recommend this as well as (with all the issues we have been experiencing) would rather spend the money and time on Avalara. When we asked for a 1 yr contract to limp along for the year, the price was quoted for about $70K which was triple our original agreement.

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• We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
• I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.

• manual work to get accurate info- increase in manpower & time for accurate submissions
• increase in time w. rep to fix or address issues without resolution

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info