Auth0 vs. Passly by ID Agent

Great for user authentication and access priviledge management. We are using it for both our commercial and financial clients and Auth0 meets all the regulations and due diligence required to close deals with these enterprise customers. Given their tiered pricing structure, we don't see a scenario where Auth0 would not be appropriate for the solution it provides.

Incentivized

If you have a skilled IT support team (whether in-house or outsourced) that is familiar with Kaseya's applications and has a good relationship with the vendor, it may be a good fit. It "checks the box" for 2FA, but there are much simpler solutions out there today that can get the same job done with less complexity and, in many cases, at a lower cost.

Incentivized

• RBAC is simple, straight forward and easy to manage
• Integrations of Social Login are simple to configure and the Auth0 documentation shows step by step how to configure it
• Rules/Hooks provide customization to the Auth0 flow, making it a great solution to define how we allow our users to login into our applications

Incentivized

• AuthAnvil is simple to use. Whether using an OTP code or push notifications, the application is user-friendly.
• AuthAnvil applications are easy for the end-user to install.
• AuthAnvil is readily available across multiple platforms (Windows, Android, iOS).

Incentivized

• Price point for ALL features can get a bit pricey. But they have a startup plan which helps big time. Developer plans start at $23/mo and do not include all features.
• Actions, rules, hooks, and email customization are great features, but the UI is a bit tough sometimes, not very responsive to screen size and code editors are cut off in a difficult place to maneuver.

Incentivized

• Does not offer faster login for trusted devices.
• App requires multiple clicks to get to security code.
• App is slow to load.
• App was difficult to install and pair and confirm as a trusted device. That process took over 30 minutes.

Incentivized

For our purposes, Auth0 is still one of the best valued RBAC platforms in the market.

Incentivized

One of the key selling points of Auth0 for us was the ability for new associates to come in and get up to speed very quickly on the platform. The platform is very user friendly and its highly templated format means that it has little to no ramp up time

Incentivized

Simplicity of use combined with price and low system resources.

Incentivized

There isn't a clear method to get a hold of support when trouble arises if you're on their standard plan. You can file a support ticket and they generally are responsive. I've often been able to find similar questions to the questions I've had when it comes to support in their ticket history, however, some have been closed without a satisfactory conclusion for the original poster.

Incentivized

They are very helpful with helping us with any issues. There are a lot of helpful guides online if you get lost. Kaseya is also good about not bugging you with notifications. Kaseya offers easy to access to support options. Overall I have not had to contact them over a lot of issues. The software rarely broke or was down for maintenance.

Incentivized

We went with Auth0 over Okta due to price concerns and the overall simplicity of Auth0. We chose Auth0 over Amazon Cognito because Cognito has very poor documentation and client library support. Auth0 offers a service that hits the sweet spot for organizations with small development teams and limited finances.

Incentivized

I selected Passly at first as it would allow for a single sign on with azure to Kaseya VSA. Kaseya has made access to different products very different. VSA does not have single sign on with Azure where as Vorex/BMS does. This is a feature that Kaseya should make unified accross all applications.

Incentivized

• SAML SSO is a breeze - this alone saves a lot of dev/support hours.
• We are not worried by hackers and chasing security protocols and standards, I guess about half a day job of a developer.
• Telling customers we can connect them with what ever they have whether its social / SAML / OIDC put us in flexible position

Incentivized

• Kaseya has allowed us to be more secure.
• It's allowed us to link multiple 2FA devices to one account.
• It's provided us with basic logging.

Incentivized