What users are saying about
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Top Rated
72 Ratings

Authorize.Net

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Top Rated
72 Ratings
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Score 8.2 out of 100
2 Ratings
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Score 6.7 out of 100

Attribute Ratings

  • Authorize.Net is rated higher in 1 area: Likelihood to Recommend
  • Authorize.Net and Merchant e-Solutions are tied in 1 area: Support Rating

Likelihood to Recommend

8.2

Authorize.Net

82%
34 Ratings
7.0

Merchant e-Solutions

70%
1 Rating

Likelihood to Renew

9.0

Authorize.Net

90%
2 Ratings

Merchant e-Solutions

N/A
0 Ratings

Support Rating

5.0

Authorize.Net

50%
2 Ratings
5.0

Merchant e-Solutions

50%
1 Rating

Likelihood to Recommend

Authorize.Net

Authorize.net is reliable and I feel confident that customers' information is protected. The security protocols used by Authorize.net appear to be as good, and probably better than many credit card payment processors. However, the initial setup process was very difficult. I distinctly recall getting up and running as being very cumbersome and time-consuming. I also was disappointed with how the processing and deposit of payments were not consistent. I distinctly remember regretting the decision to go with Authorize.net. However, as mentioned before, with the time and effort required to get the account set up and running, I refused to go through the process again and try a different provider.
Jeff Wise | TrustRadius Reviewer

Merchant e-Solutions

They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.
Anonymous | TrustRadius Reviewer

Pros

Authorize.Net

  • Very smooth workflow to authorizing, capturing, voiding, and refunding charges. This can all be done via API calls, or through their online dashboard.
  • Their AVS settings for validating credit cards are substantial and have been reliable in ensuring that our customers cards are being used safely and properly.
  • Their uptime and response times are very good in general. The only issues we ever have communicating with their services is when our connection quality is compromised.
Gary McCarthy | TrustRadius Reviewer

Merchant e-Solutions

  • Process credit card payments.
  • Collect money faster.
  • Integrated with our NetSuite ERP system.
Anonymous | TrustRadius Reviewer

Cons

Authorize.Net

  • The lack of data portability is a big issue for me.
  • Authorize.net uses the same $49.00 gateway setup fee to scam merchants out of money, which is no better than any of the other gateways out there.
  • Their customer service is not up to the mark. You can get stuck if you need any help from their end.
Mona Rajhans | TrustRadius Reviewer

Merchant e-Solutions

  • User interface.
  • Account support for smaller businesses.
Anonymous | TrustRadius Reviewer

Pricing Details

Authorize.Net

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 monthly gateway/per transaction

Authorize.Net Editions & Modules

Edition
All-in-One Option25 & 2.9% + $0.301
Payment Gateway Only$252
  1. monthly gateway/per transaction
  2. monthly gateway
Additional Pricing Details

Merchant e-Solutions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Merchant e-Solutions Editions & Modules

Additional Pricing Details

Likelihood to Renew

Authorize.Net

Authorize.Net 9.0
Based on 2 answers
Authorize.net has been a useful system for our Chamber. We appreciate the ease of use and access to our Main Frame. Connecting Authorize.net to our system for membership, event and other payment ease has been excellent and we have experienced no problems whatsoever.
Anonymous | TrustRadius Reviewer

Merchant e-Solutions

No score
No answers yet
No answers on this topic

Support Rating

Authorize.Net

Authorize.Net 5.0
Based on 2 answers
I have no experience directly with the support offered by Authorize.Net.
Anonymous | TrustRadius Reviewer

Merchant e-Solutions

Merchant e-Solutions 5.0
Based on 1 answer
Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Authorize.Net

Authorize.net is a reliable and affordable payment processing service that offers more robust security than other services, such as Stripe or PayPal with their monthly fees at $25 dollars month lot of people may be turned off by these high prices but you get what you pay for - protection against fraud in risky transactions so I would recommend using Authorize.net if this matters to your business!
Anonymous | TrustRadius Reviewer

Merchant e-Solutions

Much better rates and better to deal with.
Anonymous | TrustRadius Reviewer

Return on Investment

Authorize.Net

  • Lets us charge cards so we can get paid on time, every time.
  • It was very difficult to setup the DocuSign integration the first time, but after we got it setup, it's made the onboarding process very easy. That probably saves about 30 minutes every time we get a new client.
McKay Salisbury | TrustRadius Reviewer

Merchant e-Solutions

  • Reduced outstanding receivables.
Anonymous | TrustRadius Reviewer

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