Item: Authorize.net
Rating: 8
Author: Verified User

Overall Satisfaction with Authorize.Net

Use Cases and Deployment Scope

Our entire organization is currently utilizing Authorize.net. Our Chase bank representative set it up for us when we were looking for a new way to run credit cards. It may very well have many other capabilities, but receiving credit card payments is the only part of the website that we use. And it is convoluted and quite possibly the worst user-friendly option I have ever experienced.

Pros and Cons

Pros

It does, in fact, run credit cards. And the fund do somehow end up in our account.
You are able to customize what email notifications you receive both for individual transactions and end-of-day.

Cons

The website is atrocious. I don't think any of the developers have ever actually used it.
The credit card information it asks for is also difficult as it doesn't ask for the usual pieces of information but does ask for others that aren't usually required. But that may all be simple security settings and is simply irritating rather than an actual problem.

Return on Investment

There really hasn't been much of an impact in either direction. Most haven't even noticed the switch.
The rates are a tiny bit better than what we had been using previously, so that is probably the only measurable difference.

Alternatives Considered

Google Pay (formerly Google Wallet) and Square POS

The slightly better rates and the recommendation of our bank are probably the only reasons we use it. There aren't any features that blew us away or are enough to make us diehards. If another option presents itself, we may very well switch.

Key Insights

Do you think Authorize.net delivers good value for the price?

Yes

Are you happy with Authorize.net's feature set?

Yes

Did Authorize.net live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Authorize.net go as expected?

Yes

Would you buy Authorize.net again?

Yes

Other Software Used

QuickBooks Online, Square POS, Google Pay (formerly Google Wallet)

Likelihood to Recommend

It has worked fine for us for the simple running of credit card payments that are taken over the phone. It would most likely not be convenient as a POS as it takes entirely too long to type in all of the customer's billing information, firstborn, blood type, next-door neighbor's mother's maiden name...okay, the last three aren't actually needed, but it sure feels like that's how much information it asks for every time. :)

Authorize.Net provides a perfectly adequate option, nothing flashy or sleek.