What users are saying about
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Top Rated
384 Ratings
2 Ratings

Avalara

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Top Rated
384 Ratings
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Score 8.3 out of 100
2 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Avalara

In this day and age, you simply cannot administer your own sales tax calculation and reporting scheme. You will lose more in a single sales tax audit in fees and penalties than you pay to have a competent software package do the calculations and reporting and administration of certificates for you. AvaTax integrates directly with our quoting, order and invoicing modules in our ERP system so it runs in the background and does so flawlessly. If you are invoicing more than 50 customers a month, you need a tool like AvaTax and Certcapture to take away the administrative burden.
Tom Berkompas | TrustRadius Reviewer

CCH SureTax

It is really well suited for accountants that simply prepare the returns and need accurate data. This makes the review process much quicker. If you do not have WorkStream connected it is tough to track the progress of a project. You have to check the reports daily to see if you have any work to do
Chantelle Chase | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

Avalara
8.4
CCH SureTax
8.5
Sales and Use Taxes
Avalara
8.7
CCH SureTax
8.0
Cross-border Taxes
Avalara
8.4
CCH SureTax
9.0
VAT / GST Taxes
Avalara
8.2
CCH SureTax
8.0
Energy and Fuel Taxes
Avalara
8.3
CCH SureTax
9.0

Tax Reporting & Compliance

Avalara
8.1
CCH SureTax
9.3
Geolocation for Tax Assessment
Avalara
8.7
CCH SureTax
10.0
3rd-Party Software Integrations
Avalara
7.9
CCH SureTax
9.0
Tax Data Reporting
Avalara
8.0
CCH SureTax
9.0
Compliance Administration Management
Avalara
8.2
CCH SureTax
10.0
Tax Exemption Processing
Avalara
8.2
CCH SureTax
8.0
Tax Document Management
Avalara
8.3
CCH SureTax
9.0
Complex Tax Scenario Management
Avalara
7.3
CCH SureTax
10.0

Pros

Avalara

  • Avalara's tax tables are accurate and updated timely across all the states we have a Nexus in.
  • Avalara's customer service is top notch, the treatment of customers is far better than any other service-based business I've worked with in the past.
  • Avalara integrates with many third-party platforms we use throughout our company, i.e Sage & Shopify.
Jordan Keil | TrustRadius Reviewer

CCH SureTax

  • The ability to eliminate errors is an excellent feature. The program auto populates the sales and use tax forms as well as validates addresses
  • This integrates with Microsoft Dynamics which allows you to run automated processes and track the progress on each project.
  • It also auto populates the sales tax forms and has error messages so you can be sure to have accurate data and not receive notices.
Chantelle Chase | TrustRadius Reviewer

Cons

Avalara

  • Although Avalara integrates directly with QuickBooks Online, it bypasses the QB sales tax system and creates the sales tax as a line item on the invoice instead of a calculation after the subtotal. This was confusing to some of our customers.
  • For the WA combined excise tax return, I have to email my WA B&O tax calculations to be included in the return by the 10th of the month even though the report is not due until the end of the month. There is currently no place on the Avatax console to add these figures.
Jodi Pickering | TrustRadius Reviewer

CCH SureTax

  • The reporting system is really limited and hard to define useful reporting.
  • A really clunky system and not intuitive to use.
  • The error messages are really vague and you have to "guess" occasionally why the error is there.
Chantelle Chase | TrustRadius Reviewer

Likelihood to Renew

Avalara

Avalara 8.8
Based on 16 answers
You wouldn't give it up or you would have to go manual - so stickiness is high and integrations take a few months so investment in change is required.
Judy Vorndran | TrustRadius Reviewer

CCH SureTax

No score
No answers yet
No answers on this topic

Usability

Avalara

Avalara 8.4
Based on 209 answers
We are on the classic version of Avalara and there is ease of use. I can find out transactions easily and can run our reconciling reports. I am able to see our historical data. There are some drawbacks because sometimes the system needs time to think and process. The reporting has gotten faster though, it used to take a day for reports to update where now the reports update within 5 minutes when a new transaction goes into the system. Cert Capture and Avalara are speaking to each other instantaneously, which used to take a while as well.
Leslie Rogers | TrustRadius Reviewer

CCH SureTax

No score
No answers yet
No answers on this topic

Reliability and Availability

Avalara

Avalara 7.9
Based on 6 answers
Avalara usually connects without issue. There have been a few occasions when we couldn't connect to Avalara but not sure if the problem hs been with Avalara or our system
Kathleen Gage | TrustRadius Reviewer

CCH SureTax

No score
No answers yet
No answers on this topic

Performance

Avalara

Avalara 8.2
Based on 6 answers
For the most part don't have a problem with Avalara performance. On the few occasions I've had a issue isn't has been resolved quickly and usually without having to contact support.
Kathleen Gage | TrustRadius Reviewer

CCH SureTax

No score
No answers yet
No answers on this topic

Support

Avalara

Avalara 6.0
Based on 10 answers
They were not so good in the beginning but since the implementation of submitting cases online their support has improved. I do find some support techs are very knowledgeable but while some are not. Also sometime it can be very difficult to understand a support tech as their English language skills may not be very proficient
Kathleen Gage | TrustRadius Reviewer

CCH SureTax

No score
No answers yet
No answers on this topic

In-Person Training

Avalara

Avalara 7.4
Based on 2 answers
not applicable
Michelle Chow | TrustRadius Reviewer

CCH SureTax

No score
No answers yet
No answers on this topic

Online Training

Avalara

Avalara 7.1
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Kathleen Gage | TrustRadius Reviewer

CCH SureTax

No score
No answers yet
No answers on this topic

Implementation

Avalara

Avalara 7.3
Based on 193 answers
AvaTax was implemented before I joined our organization. Our system required a third-party connector to interface between our ERP system and AvaTax. Our ERP system has since been upgraded to allow for communication directly with AvaTax, but we continue to use the third-party connector, as we determined that it has more functionality.
Eric O'Link, CPA | TrustRadius Reviewer

CCH SureTax

No score
No answers yet
No answers on this topic

Alternatives Considered

Avalara

We currently use Transaction Tax Resource (TTR) which is a comparable product to Avalara. Both products provide accurate tax answers and rates. They both offer additional services to help with tax compliance, like exemption certificate management systems. However, TTR is tailored more towards the construction industry and other similar industries (e.g. heating and air services, equipment rentals, etc).
Braxton Todd | TrustRadius Reviewer

CCH SureTax

No answers on this topic

Scalability

Avalara

Avalara 8.0
Based on 5 answers
Not sure what you mean by this question
Kathleen Gage | TrustRadius Reviewer

CCH SureTax

No score
No answers yet
No answers on this topic

Return on Investment

Avalara

  • We save money by not having to hire a tax expert just to get our invoices out to our customers. Along with filing our company's monthly sales taxes for all the states that we collect in.
  • We save time due to having more employees being able to do invoicing. Which leads to a faster cash flow.
Becky Wade | TrustRadius Reviewer

CCH SureTax

  • It has improved accuracy and in doing so has created a better client experience.
  • It has improved efficiency and allows for more accountants to enter data.
  • The training has helped the whole team learn the basics which makes it nice to have back up people if something happens.
Chantelle Chase | TrustRadius Reviewer

Screenshots

CCH SureTax

Pricing Details

Avalara

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
50.00

CCH SureTax

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avalara
8.2
CCH SureTax
8.0

Likelihood to Renew

Avalara
8.8
CCH SureTax

Usability

Avalara
8.4
CCH SureTax

Reliability and Availability

Avalara
7.9
CCH SureTax

Performance

Avalara
8.2
CCH SureTax

Support

Avalara
6.0
CCH SureTax

In-Person Training

Avalara
7.4
CCH SureTax

Online Training

Avalara
7.1
CCH SureTax

Implementation

Avalara
7.3
CCH SureTax

Scalability

Avalara
8.0
CCH SureTax

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