Avast CloudCare vs. ManageEngine Endpoint Central

Avast CloudCare is great when it comes to ease of installation and GUI. Working inside the web portal is pretty self-intuitive. Some of the issues revolve around computers coming up missing from the portal or from computer jumping sites.

Incentivized

ManageEngine Endpoint Central is fantastic for a set and forget patching tool. This is great for the Windows clients that we have and provides good reporting and ensures machines are kept up to date and gives us good reporting on which machines are vulnerable in our organisation. Linux machines are not as well handled due to the multiple flavours of Linux that are out there. ManageEngine Endpoint Central only manages specific versions of Mac and Linux so it is best to check compatability ahead of time.

Incentivized

• Virus alerts
• webshield
• backup services
• threat protection

Incentivized

• Patch Management is very easy to use and deploy patches each month
• Inventory Reporting is straight forward with multiple premade reports available
• Remote Connections are very simple to use, it only takes 15 seconds to find and connect to a device.
• Software Deployment and the Self serviceportal give you multiple ways of deploying your apps.

Incentivized

• The base web portal as it is going away at the end of the year.
• Tech help is very lacking.
• Several times computers lost the AV and had to be reinstalled.

Incentivized

• More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on
• Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented
• Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation.

Incentivized

ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management

Responds well to basic needs: 1. Update 2. Image/Re-image endpoints 3. Mass deployment 4. Pop-Up communications

Incentivized

The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.

Incentivized

We used to use Norton AV exclusively for all our business and home users, but it got to where it was using a lot of system resources and would slow down some computers. We selected Avast cloud care since it was a lighter weight program and provided great results as far as protection.

Incentivized

WSUS (provided by Microsoft) is a MUCH inferior product, no flexibility at all, updates when it wants and how it wants and was generally not suit for purpose. In addition, endpoint offers all the other functionality that WSUS doesn't (as said earlier in my review, remote control, endpoint security and much more).

• Avast CloudCare has stopped one of our customers for downloading a virus.
• Reporting on immediate threats so we could deal with the issue before it infected the network.
• Was alerted of an issue and was able to set a full scan on the entire network with one function.

Incentivized

• With software metering, the real use of applications by users has been identified; in this case, when the license renewal date arrives, users who do not use this application have stopped renewing it. This has achieved savings for the business.
• The deployment of images has made the onboarding of collaborators faster, this means less downtime and more productivity for the company.
• By having the laptops patched and without vulnerabilities, there is greater productivity, because the equipment is no longer out of service due to an attack or vulnerability.