Avaya Aura vs. Bicom Systems

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya Aura
Score 8.2 out of 10
N/A
The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.N/A
Bicom Systems
Score 10.0 out of 10
N/A
Bicom Systems is an international software telecommunication company. Founded in 2004, the company employs over 150 people across the world with offices in Sarajevo, Tuzla, Zenica, Banja Luka, London, Canada, France, and USA. Their teams manufacture, distribute and support unified communications end-to-end software solutions to SMBs, Enterprises, Call Centers, and is a Telecommunication Service Providers. They offer a virtualization solution, SERVERware, and a PBX telecommunications…N/A
Pricing
Avaya AuraBicom Systems
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Avaya AuraBicom Systems
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Avaya AuraBicom Systems
Top Pros

No answers on this topic

Features
Avaya AuraBicom Systems
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Avaya Aura
7.7
28 Ratings
6% below category average
Bicom Systems
9.7
2 Ratings
17% above category average
High quality audio8.328 Ratings10.02 Ratings
High quality video7.215 Ratings9.52 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Avaya Aura
6.9
17 Ratings
14% below category average
Bicom Systems
10.0
1 Ratings
23% above category average
Desktop sharing6.917 Ratings10.01 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Avaya Aura
6.8
21 Ratings
18% below category average
Bicom Systems
10.0
1 Ratings
21% above category average
Calendar integration6.719 Ratings10.01 Ratings
Meeting initiation7.018 Ratings10.01 Ratings
Record meetings / events6.816 Ratings10.01 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Avaya Aura
6.7
12 Ratings
15% below category average
Bicom Systems
10.0
1 Ratings
25% above category average
Live chat6.712 Ratings10.01 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Avaya Aura
6.8
20 Ratings
13% below category average
Bicom Systems
-
Ratings
User authentication6.518 Ratings00 Ratings
Participant roles & permissions7.116 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya Aura
7.2
34 Ratings
14% below category average
Bicom Systems
10.0
2 Ratings
19% above category average
Hosted PBX6.619 Ratings10.02 Ratings
Multi-level Interactive Voice Response (IVR)7.525 Ratings10.02 Ratings
Directory of employee names7.426 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya Aura
7.4
41 Ratings
12% below category average
Bicom Systems
-
Ratings
Answering rules8.734 Ratings00 Ratings
Call recording7.328 Ratings00 Ratings
Call park8.930 Ratings00 Ratings
Call screening8.627 Ratings00 Ratings
Message alerts7.130 Ratings00 Ratings
Business SMS/External Messaging5.813 Ratings00 Ratings
Online Fax6.011 Ratings00 Ratings
Voicemail Transcription6.618 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Avaya Aura
7.0
22 Ratings
18% below category average
Bicom Systems
9.5
2 Ratings
12% above category average
Mobile app for iOS7.121 Ratings9.52 Ratings
Mobile app for Android6.820 Ratings9.52 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Avaya Aura
6.8
35 Ratings
15% below category average
Bicom Systems
-
Ratings
Centralized communications management8.033 Ratings00 Ratings
Team messaging6.720 Ratings00 Ratings
Team document sharing6.214 Ratings00 Ratings
Call and meeting analytics6.321 Ratings00 Ratings
Best Alternatives
Avaya AuraBicom Systems
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya AuraBicom Systems
Likelihood to Recommend
7.8
(52 ratings)
10.0
(2 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Avaya AuraBicom Systems
Likelihood to Recommend
Avaya
Avaya Aura is secure and reliable; in our case, for customers that looking for stable solutions on voice, Avaya Aura is that solution fit. In a scenario where our customer is looking for digitalization, I think Avaya Aura is less appropriate.
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Bicom Systems
Small to medium-sized businesses looking for a reliable and flexible communication solution would definitely see their IP telephony taken to the next step with PBXware and its ability to configure lots of different call scenarios, have an ability to manage their working hours very precisely but also businesses with multiple locations that require centralized communication and management or even service providers looking to offer their own hosted PBX services to their clients. I would end by saying that call centers or customer service departments that require advanced call routing and management features would definitely be satisfied using PBXware Call Center edition and gloCOM Agent & Supervisor edition that contains advanced queue features and real time monitoring.
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Pros
Avaya
  • So one of the things it's done well is it's stable. It's networked at all the sites. We have five-digit dialing everywhere, and one of the features we like is the crisis alert feature. So if somebody calls 911 at a particular school, it sets an alarm off on the phones upfront and displays the extension number and the room number of who called 911. So they can respond and they know where to send first responders. So it's pretty cool.
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Bicom Systems
  • Emergency Support - 24/7
  • Explain the solution so that you are aware and understand
  • Remote into servers for hands on troubleshooting
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Cons
Avaya
  • Pricing is always a concern.
  • How to maintain the attractive price point as they transition from perpetual licensing to subscription-based.
  • Offering the benefits of 'economies of scale' even in situations where the transitioning is not wholesale from the onset but incremental over time.
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Bicom Systems
  • Bulk changes for extensions, ability to make a change for every extension of the system
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Likelihood to Renew
Avaya
We are happy with this product since we have used until now around 10 years.
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Bicom Systems
No answers on this topic
Usability
Avaya
Avaya Aura is extremely complex. Now that AI has come into the fold, Avaya needs to apply AI processes and tools to help identify and resolve issues with an installed platform. In addition, proactively identify potential issues. Ayaya has had some financial difficulties over the last few years. This may be why they outsource their expensive support. Our customer experience would benefit by having access to Avaya knowledgeable Engineers for questions about products and services as needed.
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Bicom Systems
No answers on this topic
Alternatives Considered
Avaya
So I've seen the Cisco product out there. I've seen the old Nortel products, Mitel, I've been doing this for a long time. I've seen a lot of other products. And Avaya, Nortel were the Western Electric and Northern Electric of the world way back when. So pretty much the grandparents of all the other stuff that's out there. So their foundation is really strong. So I think this product stacks up amazing, especially for places that are mission critical, like hospitals, maybe the military, and stuff like that. They have the app, if you need an app, they do stuff on mobile devices, and that you can have remote workers. So I think they stack up really well against the other companies. The problem is probably advertising and the schools that are teaching this stuff are promoting a particular product and that's where the other products have the advantage. They're in the schools and it's, I call it indoctrination, but they're in the schools and they're teaching the people. The other product, their competitors are teaching in the schools, their product line. And that's how they can do promotion better.
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Bicom Systems
Having the ability to use Muli-Tenant and one single instance definitely made us stand out whenever prospects were seeking for a new UcaaS solution for their company. The fact that we can make extremely detailed scenarios easily within PBXware also makes Bicom Systems a solution of choice. Also the ability to fully brand every single product is something that prospects were seeking for and are satisfied today using Bicom Systems products. PBXware offers a range of flexible licensing options, including both perpetual and subscription licenses, which makes it easier for businesses to scale up or down as needed. 3CX only offers subscription-based licenses.
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Return on Investment
Avaya
  • As far as a negative impact on a surface level, not too much negative impact was to go right into that and we had the scare eight months ago. Well, we didn't know if Avaya was a product we were going to be able to continue with. But after this conference, we got the warm and fuzzies back. That is a product that we can keep for a number of years and they'll continue to grow and keep on upgrading it and stay current. So we'll be sticking with that.
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Bicom Systems
  • We have many clients on it that are happy with it
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ScreenShots

Bicom Systems Screenshots

Screenshot of gloCOM is a Desktop & Mobile Unified Communications application is available on Microsoft Windows, MAC OS, Ubuntu Linux as a desktop application, and on Google Android and Apple iOS as a mobile application.Screenshot of PBXware is an IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers and governments worldwide.Screenshot of SERVERware is a Virtualization Platform tailored to Hosting Telephony & Unified Communications in the Cloud. SERVERware delivers IP services and applications. SERVERware Serves different types of clients with different PBXware editions at the same time plus sipPROT, through one interface. The GUI makes management of hosts, VPSs, and resources easier. SERVERware has 64bit and 32bit backward compatibility with older versions of PBXware. SERVERware has shared, fault-tolerant, highly available, and redundant network storage, high data integrity protection and a built-in backup system.