Avaya IP Office vs. CrazyCall

So I haven't had one where it's not appropriate at all unless somebody was going pure cloud. Obviously, this is not a cloud product, but from an on-premise solution like the IP office is, we've sold it to companies that have five users and we've sold it to customers that have thousands of users. So it's very expandable, adjustable to be it's hybrid, so it's IP and digital mix capabilities. So that's a strong suit.

Incentivized

A very complete tool to be always in contact with customers and meet their expectations and demands in an efficient way, in the established times. The work team is pleased with this software because it automates many of the tasks that had to be done manually before.

Incentivized

• It is a phone system. It dials calls, makes sure there's a secure login, and keeps securities actually quite good on it. It provides and allows for VPN access into the VPN phones, into it via SIP or via IP sac, and has a good voicemail system.

Incentivized

• CrazyCall provides detailed reports that help discover every little element allowing to optimize and improve efforts with affordable calling rates with international numbers with call transfer and call monitoring, it is a solution that helps with the growth of the company allowing to connect with customers in any corner of the world.
• It is a call center solution that allows interaction with customers from anywhere, managing calls with ease, enjoying comfort in the processes for being safe and progressing satisfactorily, demonstrating professionalism.

• Remote access and alarming. So most of the VIA products, actually, I'm going to say all, it's a pretty big brush, but all of them, except for the Avaya IP Office family, don't support Sal Gateway. They don't support remote access or Sal alarming. Everything else does. And it's crazy that this product doesn't, so that's one thing it could do better.
• Analog and digital circuit line management needs to be better. You still have to reboot controllers to add and remove phones from it, which is kind of embarrassing. Sometimes, you have to tell someone about it when you compare it to all of its competition. Those are the two things I would take away is needs immediate improvement.

Incentivized

• The interface is a bit complicated, but once you get to know it well you can work smoothly.
• Some emails were getting to the spam box and that slowed down the flow of communication with some clients.
• Sometimes the system freezes and the software feels heavy.

Incentivized

Oddly enough I have been impressed with the IP Office platform so much that I have integrated one into my home. My wife was not happy with it initially but once she started using it she was very happy with the results. It helped that I programmed it to work just like a home phone but with features and options that I can utilize remotely. I would be more than happy to put an AVAYA IP Office against any other phone system on the market, and let you be the judge.

Incentivized

Avaya IP Office is a great system that is somewhat affordable for most SMB's. However, In our experience, Avaya IP Office has a tendency to shelve some of the license as you upgrade the software release on the PBX switch without giving back any comparable license to compensate. The Voicemail Pro license is quite expensive and most of the functionality that most business needs are not covered in the standard voicemail offering.

Incentivized

Obviously, the Aura stuff, but that's a whole other class, but there's a lot of transition between those customers. So I've seen a ton of those. I've done RingCentral, I've done it via cloud office. I've been a user of a Nortel system, but I've never had to administer it. I've built Asterisk machines too. Those have been fine. The Avaya IP Office still outperforms them all for the price, though. Probably the only thing that's still thrown at a small business.

Incentivized

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.

• When selling to a prospective customer, I always do a 10 yr ROI to show the benefits of Avaya IP Office or ACO and which scenario would fit best.
• CAPEX vs OPEX
• Number of phones needed as well as other features need to be considered to determine if Avaya IP Office fits best.

Incentivized

• Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
• Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
• Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

Incentivized