Awaken Intelligence vs. Fireflies.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Awaken Intelligence
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
Awaken Intelligence offer software to help the user see the complete picture for a contact centre. Its voice analytics, speech analytics, actionable insights, dynamic call scripting and agent guidance products are presented as flexible, easy to work with and adaptable as a call centre evolves and grows. The Awaken Intelligence team boast over 35 years combined experience operating outsourced contact centres and providing software solutions, meaning their products are designed by contact…N/A
Fireflies.ai
Score 8.4 out of 10
N/A
Fireflies, from Fireflies.AI headquartered in Pleasanton, California, aims to make it easy to record, transcribe, and organize all teams' meetings in one place. Whether it’s important sales calls, recruiting interviews, or team meetings, Fireflies can provide capture of voice conversations.
$10
per month per user
Pricing
Awaken IntelligenceFireflies.ai
Editions & Modules
No answers on this topic
Pro
$10
per month per user
Business
$19
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
Awaken IntelligenceFireflies.ai
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalOptional
Additional Details
More Pricing Information
Community Pulse
Awaken IntelligenceFireflies.ai
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
Awaken IntelligenceFireflies.ai
Small Businesses
Clari Copilot
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Score 8.9 out of 10
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Medium-sized Companies
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Score 8.2 out of 10
Enterprises
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User Ratings
Awaken IntelligenceFireflies.ai
Likelihood to Recommend
9.0
(1 ratings)
9.2
(5 ratings)
User Testimonials
Awaken IntelligenceFireflies.ai
Likelihood to Recommend
Awaken Intelligence
With a diverse or complex use of calls to guide or promote our product to end user, the need to share best practices / promote them, and to guide the agent towards the conversation (stress-free) is important. That's where Awaken Intelligence can help most. Cost-effectiveness of this solution may come into question with businesses that outsource or simplify too much their customer center roles
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Fireflies.ai
fireflies.ai is a Voice as a Service (VaaS) platform that enables developers to build and deploy voice-enabled applications without the need for professional services or the burden of deploying and managing their own voice engine. Absolutely seamless to add to your calls. Basic configuration and there you go. The interface is amazing. They've almost idiot-proofed their UI.
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Pros
Awaken Intelligence
No answers on this topic
Fireflies.ai
  • Helps in transcription & take notes.
  • Listening to the meeting is very easy.
  • Can be integrated into other various software.
  • They also provide the option to download the meeting and the option to like & dislike the recording.
  • And I love their soundbites features which I can use to highlight the specific part of the recording for future use.
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Cons
Awaken Intelligence
No answers on this topic
Fireflies.ai
  • The transcript accuracy can be improved.
  • The pricing is also kind of expensive.
  • No video recording which for the price should be included.
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Alternatives Considered
Awaken Intelligence
No answers on this topic
Fireflies.ai
I think Fireflies is easier to use than Gong. It may not have as many features (that I could tell, at least), but it was way quicker and easier to use.
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Return on Investment
Awaken Intelligence
No answers on this topic
Fireflies.ai
  • It has helped me keep the notes in more easier way.
  • And also helped me by keeping the recording and providing the transcription of the meeting.
Read full review
ScreenShots

Awaken Intelligence Screenshots

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Fireflies.ai Screenshots

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