#1 most frequent
United States of America
62.1%54 installations of 87
What is Fireflies.ai?
Fireflies, from Fireflies.AI headquartered in Pleasanton, California, aims to make it easy to record, transcribe, and organize all teams' meetings in one place. Whether it’s important sales calls, recruiting interviews, or team meetings, Fireflies can provide capture of voice conversations.
Categories & Use Cases
Media
1 / 3
Top Performing Features
Recording
Records and stores meeting video and/or audio
Category average: 9.3
Areas for Improvement
Who Buys & Uses Fireflies.ai
#2 most frequent
Australia
8.0%7 installations of 87
#3 most frequent
Canada
5.7%5 installations of 87
Pros
- Generates concise meeting summaries
- Identifies and tracks action items effectively
- Provides accurate transcription and notetaking during calls
Cons
- AI assistant inconsistently joins scheduled meetings
- Occasional failure to attend meetings despite correct settings
- Disruptions to workflows due to missed meeting documentation
Fireflies is worth it Excellent for any video meeting or phone call.
Use Cases and Deployment Scope
I use it for note-taking during coaching calls with my clients. The action plan feature is such a great shortcut for ensuring phone calls are effective. For my clients, the notetaking feature lets them have the shortcuts we discussed during the call, plus allows them to listen and participate in the phone call instead of missing out on notes. I chose Fireflies over other note-taking software due to customer service. I liked how quickly they responded to an email I sent during the selection process.
Pros
- Action Plan notes.
- Notetaking during calls.
- Sorting and managing past calls in a catalog.
- Excellent for recorded regular phone calls.
Cons
- I would like easier integration into a CRM.
- Nothing more to add.
Return on Investment
- The cost is very affordable and getting ROI for it happens within the first meeting.
- My clients appreciate the quick turn on having an action plan in place for them.
- I like having a catalog of meetings I can reference to see the client improvements.
Usability
Alternatives Considered
Otter.ai
Other Software Used
Google Gemini, Keap, Intuit Mailchimp
Must have tool for sales team
Use Cases and Deployment Scope
We use Fireflies.ai in our company for recording our sales meetings, mainly for the transcription and the analytics it provides after the call. It's been more than 12 months of using this tool and we find it very necessary part of our decision making. We prepare reports of the sales agents based on that and it help us improve our overall sales pitch. It integrates well with Google meet and the dashboard provides all information easily.
Pros
- It helps in capturing audio/video of the meetings.
- It helps in providing transcription
- It helps with smart analytics of the call
- It helps with the to do list and summary of the call with key pointers.
Cons
- Tool doesn't recognizes all languages, eg - Hindi
- Occasional delays in joining the meetings
- If there is background noise or multiple people speaking at once, errors may arise.
Return on Investment
- Time & cost savings - saves approx 2-3hr per week per agent
- Revenue & conversion impact - improved sales follow-ups and deal velocity, contributing to higher win rates and faster deal closures.
- Proof of the calls for the clients as well the company helps in total transparency and accountability
Usability
Alternatives Considered
Read AI
Other Software Used
Slack, HubSpot CRM, Google Meet, Zoho People, Apollo.io, CallHippo
Fireflies. aI is a game changer
Use Cases and Deployment Scope
Fireflies.ai has been a game changer for capturing meeting minutes, summarizing key ideas and action items from the many zoom calls I conduct daily.
Pros
- Excellent job on summaries
- Excellent job on action items
- Excellent job on email updates when notes are complete
Cons
- Would love to see the formatting of the summary when I download it look better. The headers are usually far too large and I end up reformatting each summary into my preferred format, layout font, etc. If there’s a way for me to preload, what my preferences are, that would be fantastic so I get a fully complete document without having to do much manipulation after the fact.
- I have my settings, correct but Fireflies.ai doesn’t always attend every Zoom meeting or every teams meeting. It does about 90% of the time, but there is a 10% failure rate which causes us a huge problem for me.
Return on Investment
- It’s been a huge time saver to have the confidence that notes are going to be captured so rather than me taking notation while I’m having a meaningful either strategic or detailed discussion and meeting. I no longer have to worry that I’ve captured it all on Peng paper or with my laptop notes I can be fully present with my strategic thinking hat on and not have to worry about the administrative portion of this.
Usability
Alternatives Considered
Zoom AI Companion
Other Software Used
Canva
Automated Note-Taking Made Easy Efficient
Use Cases and Deployment Scope
We use Fireflies.ai to automate notes for virtual meetings, from internal team check-ins, and meetings with clients and build transcripts for data collection. We use it weekly and the meetings range from a few minutes to a few hours. It saves time, and there is the option to automate the sharing of meeting notes with a summary and action points with other attendees for timely follow-up.
Pros
- Automation of pre-meeting notification to attendees and post-meeting dissemination of notes
- Summary of meeting
- Pulls out action points for respective attendees
Cons
- Maintain consistent note-taking with occasional connection interruptions or if you have to switch devices in the same meeting
Return on Investment
- Saved thousands of minutes in note-taking across 156 meetings in 2025
Usability
Alternatives Considered
Gemini, Read AI and Otter.ai
Other Software Used
Grammarly, Asana
Good copilot for your meetings
Use Cases and Deployment Scope
In my organization, we use Fireflies.ai as a notetaker for our meetings. Since nobody liked to volunteer as a notetaker, especially during long meetings, when everybody can lose concentration and some don't pay attention at all. Fireflies helps do not miss important stuff and even sends follow-ups to all team members.
Pros
- Takes notes
- Makes summary of the meeting
- Sends follow-ups
Cons
- Sometimes bot is too slow in the beginning of the meeting, it misses parts of the meeting
- You can not send the recap to people who doesn't have an account
- No built in analytic tools
Return on Investment
- It saves efforts of the team since we concentrate on meeting, not on note taking.
- Increases meeting productivity - everybody knows that everything said will be in the notes!
- Minimize wrong information distribution, summary is the same for everybody.
Usability
Alternatives Considered
Google Cloud Speech-to-Text and Descript
Other Software Used
Bitrix Site Manager, WordPress, InVision
