ADP WorkForce Suite vs. Awardco

EmpCenter is really well suited for companies with minimal variety in time keeping needs. Certainly somewhere that has fairly regular work schedules and operational needs the system would be programmed for and meet those needs quite well. I think they assert themselves as a product specifically for those more complex companies, and I believe it is one of a few products available for companies with many employee types and complex work schedule and pay needs, but because of those complexities each have their own specific customizations I feel it is difficult for the company to then manage the different products that end up existing. Each ends up being unique so applying large scale changes doesn't work well as something we may request and need if applied over EmpCenter in general may cause problems for another company. Therefore everything has to be done on an individual basis and is more time consuming and costly.

Awardco has something for everyone. I have employees in a variety of age groups and some want to travel, some want a tangible item, and others feel like they don't really need/want anything so they choose a gift card so they can use it how and when they choose. Awardco allows that flexibility. Also, if the individual isn't ready to make a selection right away, they can save their points to use at a later time. If an individual would like to select an item larger than their award amount, they are not able to add dollars to their personal account, which may cause some frustration to an individual.

Incentivized

• A lot flexibility in configuration of the system
• works well with other systems. We were able to collect data from another time system, Avaya phone systems and even a point of sale system with not a lot of difficulty.
• They know their product and integration points. They were able to troubleshoot problems with hardware time collection devices quite quickly. We found the devices they sold to be quite durable.
• Out of the box they have more reports than I would have anticipated. Creating new reports was sometimes a task if it was complex but there were usually similar reports you could use as a starter template

• Every employee has an account.
• There are multiple ways to use your points.
• All points are stored in one place & easy to find.

Incentivized

• Difficult to use
• Retroactive adjustments must be made by an administrator
• Delegation of duties must be done by an adminstrator
• Data must be exported and then imported into pay system, does not support interface
• Product has not changed or been updated in 4+ years

Incentivized

• I would like the system to be able to send email notifications to more than the employee and the HR Manager. It would be great if we could include the manager and the GM as well. Now I just forward the message to the others.

Incentivized

After spending close to 5 years to decide on which payroll product to acquire for our University, I cannot image we would switch now that we have it in use.

Excellent product, easy to implement and use, solid customer service, employees love it

Incentivized

It’s not super user friendly compared to other apps I have used in the past, and it also offers not as many partners. One feature that would improve it, would be connecting award bucks to a digital credit card. That way employees can spend it on what they want without having to get a visa gift card which is the current solution/ work around

Incentivized

Never an issue

Incentivized

We have not experienced any performance issues

Incentivized

Extremely knowledgeable staff that truly care about our business processes

I am giving a "middle of the road" rating of 5 because I don't have experience with Awardco support. I have never had to reach out to the support team for anything, so I don't have any substantial feedback in this particular area. The program is so easy to use, so I've never needed to contact the support team.

Incentivized

We had a dedicated person and he went over everything we needed to know on how to operate the system. Lots of examples and test environment was used

Incentivized

It was very in depth and easy to understand. There was a dedicated person that was assigned to our account and that made it easier to move forward. The process was very easy to follow

Incentivized

EmpCenter is a new software to the company however, I only trained on the old software for a few months before EmpCenter was introduced. I think EmpCenter has a smoother data entry process and can run more in depth reports, but since this is the system I know best I cannot accurately compare it to previous software.

Motivosity is hands down better. Easier for companies with employees in multiple countries, easier to spend the money you receive, easier to gift the money, easier to interact with and more user friendly. However, Motivosity is also more expensive and I find that cost is hard to swallow when you want to just invest the money into employees

Incentivized

No, it was a basic standard agreement with straightforward terms

Incentivized

This product was deployed across our entire organization from the start and replaced an old manual process

Incentivized

• EmpCenter has reduced the amount of time administrators are spending on payroll. Certainly it has made our entry to our pay system more efficient since we can simply load the data from the time keeping system and we are not collecting actual physical signatures and paper timesheets that must be reviewed for accuracy and completeness. The system does this for us and some automatic calculating of certain pay due that we were hand adding. However the feedback I am getting is that the supervisors feel their work has been increased greatly. They are spending more time correcting and approving time. Essentially the work we were doing in our central offices to review and correct time the supervisor must now do as they approve the time. We have now asked them to be more responsible for proper reporting and use which requires they know more about the rules and many different aspects of pay than they had before. We have employees who are union represented and get some benefits from the contract others do not receive, contract employees who have certain pay aspects in their contracts that must be known, as well as temporary employees and students who get very different pay from the other employees. While some things have been programmed for the system to know and handle, some things must be added to the time sheet to pay properly or the way time is reported is different (some clock out for lunch some don't) supervisors must now know these differences while that used to be a role that was more mine as an administrator. Now I just help them and audit and review.

• When I set my annual budget, I know exactly how much my spend will be because I know how many individuals will receive recognition and what the price point is for that level of recognition. No surprises!
• Employee satisfaction soars with Awardco. I polled employees after a year and received excellent feedback.

Incentivized