AWS OpsWorks vs. IBM Terraform vs. MindTouch

AWS Opsworks is good for linking AWS services and setting up and maintaining webservers using Chef. However, it will become EOL soon so we would not recommend starting new projects using it and instead go for the recommended Systems Manager setup

Incentivized

8 because it's currently best-in-class and is completely essential to use in contrast to not expressing your infrastructure as code. That said, new contenders are nipping at its heels, and I expect stronger tools to emerge in the coming years. Hopefully the Terraform team is able to keep pace.

Incentivized

I would recommend MindTouch to anyone who is looking to create and host their documentation for a product that has multiple types of users. Our business modal represents customers on the buy-side as well as the sell-side and we are able to easily organize documentation to service both types of users.

Incentivized

• The interface is quite intuitive and allows you to discover and easily find what you want to do and what other features are within OpsWorks.
• Chef integration is pretty seamless and there are a good set of options and operating systems to choose from
• It makes things like auto scaling set up, either via load or time, more straight forward and intuitive than what you'd typically see via the EC2 console

Incentivized

• Terraform is cloud agnostic. Just select the suitable provider for the cloud and it will do the job.
• Templating is possible to make the Terraform templates reusable.
• Variables can be created to make the templates generic so that it can be reused for different environments or resources.

Incentivized

• Good privacy settings for each page. I can set a new article to semi-private until it's approved to go live. And I can send a link to that page out for review.
• Good tracking on each page history.
• Ability to view and restore previous page versions.
• I like the category search bars that only search the current category.

Incentivized

• integrating with newer AWS services (ie. ALB)
• keeping up with Chef releases (ie. locked at 12 currently)

Incentivized

• The errors generated by the plan and preview commands are pretty cryptic, it can be hard for newcomers to the scripting language to understand how to address problems.
• Access controls around workspaces is limited which makes it harder to secure reduce the scope of teams ability.
• Analytics around user usage, applies and plans would be helpful for managemenet.

Incentivized

• User experience. The product's UX is fragmented and it's hard to figure out how to do some certain very simple, important things.
• Many aspects of the product don't really meet industry standards for technical communication. They seem to have been cobbled together by people who don't fully understand what technical writers do. Product updates really don't address these issues. Folks in sales and support sometimes imply that the authoring platform MindTouch has created is the only way to do create documentation, which is counter to the experience of those of us who've been in the industry for any length of time.

Incentivized

Still the best provisioning tool out there and good support from the community as well in terms of shared knowledge

Incentivized

We've put lots and lots of content into the MindTouch system, of course, so that makes it harder to opt out, but we're also very pleased with their rate of development and weekly pushing of improvements, as well as their response and solutions to our questions and input All in all, a winning combination.

Incentivized

The syntax itself is pretty straightforward. The documentation is well-maintained & easy to follow. Most cloud providers, even smaller ones, maintain official provider libraries, making discovery & learning a breeze. Some, like GCP, even provide high-level libraries on top of their own more primitive provider, making building complex infra much more manageable. The language itself is cloud-agnostic, so you can literally manage resources from multiple providers in a single Terraform repo.

MindTouch has many formatting options but some procedures (like editing a template) are not easy to figure out. We needed to create several custom templates for our content and found the MindTouch user documentation on this process somewhat contradictory and incomplete.

Incentivized

Terraform's performance is quite amazing when it comes to deployment of resources in AWS. Of course, the deployment times depend on various parameters like the number of resources to deploy and different regions to deploy. Terraform cannot control that. The only minor drawback probably shows up when a terraform job is terminated mid way. Then in many cases, time-consuming manual cleanup is required.

Incentivized

MindTouch is a hosted site, so as a heavy user there are times when I notice that pages are slow to load, or something happens like Amazon Web Services crashing the entire east coast for a few hours, that you do notice even if it isn't actually the fault of the MT tool itself. It's the risk of using a hosted tool, but the benefits are pretty amazing and outweigh these performance issues.

Incentivized

Unless you pay for a pricey support package getting support on OpsWorks will be pretty slow. Documentation is also relatively limited and sometimes hard to follow when compared to competitors. Generally, we've been able to get the answers we need from OpsWorks support when we run into problems but don't expect rapid responses.

Incentivized

Terraform is community driven but does offer support for it's Enterprise product. When contacting the team at HashiCorp we have always gotten resolution to our issues. They have been very responsive in returning our calls and answering our questions as they come up. We are currently using the open source model.

Incentivized

Mindtouch support is awesome. Support agents are friendly and helpful. Some can benefit from ongoing training. Overall the support experience is very good. One area they can possibly improve is visibility into product feedback. Seeing or getting insight into requests or votes for features would be an added customer experience.

Incentivized

Written documentation and videos are very good and have helped on numerous occasions when I've had to look up how to accomplish a certain task. The reason I have not given a full score is mainly because there have been some inaccuracies in the documentation because updates to the MindTouch framework have slightly changed the way things work. But this is usually the same type of challenges I face when making documentation for the software solution we develop. So all in all I'm very satisfied with both the personal webinars and the online documentation MindTouch provides for their service.

Incentivized

Implementation is straight forward. Never had issues as the team is already very familiar with Terraform installation from previous projects and roles

Incentivized

Just know that there is so much more involved than adding your content. There are so many pieces to launching your site -- especially if you are moving from another platform. If you are not a person who typically works in the "website" realm, do your homework, ask your web people, engineers, etc., because there's a lot to do that you won't know about until you are unexpectedly smacked in the face with it. Learn from my mistakes! We are very happy now, but it was a long road getting to launch day for us

Incentivized

OpsWorks isn't really a direct competitor to Terraform/Cloudformation, but it does allow you to do some of the more simple things on offer quite quickly and effectively. Opsworks was used for this reason, along with existing internal knowledge of Chef. Along with some of the other services on offer from AWS, it is good to use as a stepping stone along the way when building your systems - or perhaps it would be entirely suitable for a fairly simple project.

Incentivized

dbt was fine, but you end up with an extremely bloated repo/project. Often where all of the models are the same, named similarly, and generally just doesn't adhere to the concept of DRY coding. In Terraform we're able to template a lot of this work and dynamically generate assets based on variables instead.

Incentivized

I will be brief. DealerTeam is built upon Salesforce and we try to support native apps. We used Desk.com first for basic Help Ticket management. The product did not satisfy how our customers were looking for information. We upgraded to Service Cloud with Knowledge Base and spent one year writing content and developing our support agency. Again, our customers were upset about submitting help tickets and waiting for answers. They wanted access to self-help while working with a customer. Today we continue to use Service Cloud with MindTouch integration and have found complete success. There is simply no other solution I know of that is a flexible and easy to use as MindTouch when it come to providing customer success and product support

Incentivized

We tried to migrate to MindTouch for 5 months and failed, remained with Zendesk

Incentivized

• OpsWorks allowed us to access the AWS infrastructure with a considerably lower time investment than we would have otherwise needed when we first implemented it.
• Since we've been running with OpsWorks we've experienced very little downtime and it's required relatively little maintenance.
• The main downside of using OpsWorks for us is that it has locked us into a very specific infrastructure that doesn't have the flexibility of many of the newer infrastructure management tools, this may lead to a painful migration down the road. We also run a risk of long outage if it ever does introduce breaking changes as the skillset needed to work with the OpsWorks tooling is very specific not widely available in our company.

Incentivized

• Using code, we are able to build and deploy cloud resources faster and more consistently than producing the same resources in the console manually.
• For applications that share architectures, we can reuse code to expedite development. We can also do the same with modules that are shared across the organization.
• By defining all of our resources as code, we can deploy complete environments with "batteries included." For example, we can use code that spins up servers in a cloud provider and at the same time, creates monitors with in our monitoring provider. Likewise, when the servers are decommissioned, the monitors are decommed along with them. In the past, the creation and decom of the monitors would have been a disjointed, manual step. With Terraform we get it all with one "terraform apply."

Incentivized

• Time to publication can be very quick, provided there are not multiple changes in flight at the same time for the same page.
• We have seen a tremendous increase in customer traffic and SEO.
• MindTouch allows us to custom-brand the look and feel of our site to match our company's marketing and branding. This instills trust in our content.
• The relative simplicity of the platform enabled us to hire the best people and best writers we could find, without worrying so much about specific past expertise in a complicated publishing platform.

Incentivized