Solid Product, Some Room for Improvement. Take Guidance from Industry Veterans.
October 17, 2017
Solid Product, Some Room for Improvement. Take Guidance from Industry Veterans.
Score 7 out of 10
Vetted Review
Verified User
Software Version
MindTouch Responsive
Overall Satisfaction with MindTouch
We're using MindTouch on our team only. Other groups publish content on our corporate website. It meets the documentation needs of our customers and our content is also available to the public, so it can help with marketing and SEO.
- The authoring environment is easy enough to use.
- Customer Service reps are responsive and resourceful.
- User experience. The product's UX is fragmented and it's hard to figure out how to do some certain very simple, important things.
- Many aspects of the product don't really meet industry standards for technical communication. They seem to have been cobbled together by people who don't fully understand what technical writers do. Product updates really don't address these issues. Folks in sales and support sometimes imply that the authoring platform MindTouch has created is the only way to do create documentation, which is counter to the experience of those of us who've been in the industry for any length of time.
- Lots more eyes on our content---colleagues, customers, and prospects. That's a big win for our team.
- It's easier to use and publish on than our previous tool.
Yes - Salesforce Knowledge. It's an absolutely terrible product all around. Outmoded, clunky authoring environment, difficult to customize, no content reuse or ability to segment content.