Axcient x360Cloud vs. Backupify

We've had the best experiences when needing to recover emails from snapshots and date ranges which have been deleted. The Smart Search works relatively well and is easy to recover. Sometimes the restoration process can take a while depending on the size and amount of emails but is generally ok.

Incentivized

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

• Service Options
• Bring your own hardware
• pricing was some of the most competitive

Incentivized

• Restoration of files/emails.
• Searchable.
• Restore to another user.

Incentivized

• Improvements in ticket resolution
• Improvements in website/portal functionality

• Improved UI.
• Improved Wizard to start initial sync.
• Improved search.

Incentivized

So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

Incentivized

The performance and GUI for the previous products were inferior to Axcient's x360Cloud. The price was comparable but we were spending too much time trying to maintain and improve the product which was costing us time in productivity. The feature set was also not as good as what x360Cloud is providing.

Incentivized

The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

• Competitive pricing for MSP's
• Client support was top notch and they insured we were able to implement quickly
• Agent deployment was simple and smoth

Incentivized

• Inexpensive cost for the peace of mind.

Incentivized