What users are saying about
Top Rated
1765 Ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100
Top Rated
1765 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Axcient x360Recover (formerly BRC)

If you have a mostly Windows environment (virtual or physical doesn't matter) and need the ability to vault those backups off site, this is the product for you hands down.It does support Linux however; it's covered under another product r license separate from the Windows side.DR provides the ability to spin up your backups or system images online for quick and easy access.If you have servers using direct attached iSCSI volumes and need them backed up, this product will provide that ability. Many others still can't backup a volume if its attached via iSCSI.
Eric Rise | TrustRadius Reviewer

Dropbox

For file management and sharing, I prefer Dropbox over Google Drive. I find the UI of Dropbox and its implementation into the computer's OS to be excellent, which makes using it incredibly intuitive. For editing files in real time, Google Docs, Sheets, Slides, etc. work a lot better. Seeing changes being made by others as they are doing it is great and I haven't been able to find a way to do this in Dropbox.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Axcient x360Recover (formerly BRC)
Dropbox
8.7
Versioning
Axcient x360Recover (formerly BRC)
Dropbox
8.5
Video files
Axcient x360Recover (formerly BRC)
Dropbox
8.5
Audio files
Axcient x360Recover (formerly BRC)
Dropbox
8.6
Document collaboration
Axcient x360Recover (formerly BRC)
Dropbox
8.4
Access control
Axcient x360Recover (formerly BRC)
Dropbox
9.0
File search
Axcient x360Recover (formerly BRC)
Dropbox
8.7
Device sync
Axcient x360Recover (formerly BRC)
Dropbox
9.2

Cloud Storage Security & Administration

Axcient x360Recover (formerly BRC)
Dropbox
8.9
User and role management
Axcient x360Recover (formerly BRC)
Dropbox
8.6
File organization
Axcient x360Recover (formerly BRC)
Dropbox
9.0
Device management
Axcient x360Recover (formerly BRC)
Dropbox
9.1

Cloud Storage Platform

Axcient x360Recover (formerly BRC)
Dropbox
8.9
Performance
Axcient x360Recover (formerly BRC)
Dropbox
9.1
Reliability
Axcient x360Recover (formerly BRC)
Dropbox
9.0
Storage Reports
Axcient x360Recover (formerly BRC)
Dropbox
8.6

Pros

Axcient x360Recover (formerly BRC)

  • Support - their email support team is top notch. Let me put it this way. I receive an email that a backup failed. I forward to support. I receive the auto-reply in a second and a real response with the hour. They take it from there and fix the issue, run test backups, and confirm with me that the backups are now working properly. Can you ask for more from a support team?
  • System upgrades are fully inclusive with your service contract, and they are handled directly by support.
  • The device is very stable . It rarely if ever requires a reboot.
  • Super easy to run spin-up tests on my virtual servers without affecting the backups - onsite and cloud.
  • 24-hour overnight shipping of cloud device if needed/
Vin Campbell | TrustRadius Reviewer

Dropbox

  • Super fast syncing across devices and very reliable and consistent speeds.
  • "Good enough" security with the supported 2FA and 256-bit AES encryption.
  • Solid sharing and collaborations tools are built-in to the app, UI shell on Windows/Mac and on web browsers.
  • Version/history feature allows you to never lose work or files.
Anonymous | TrustRadius Reviewer

Cons

Axcient x360Recover (formerly BRC)

  • We have a 100% failure rate for full-system restores. After our 3rd complete failure, Axcient flew an engineer to our location, they brought along their own BDR with a copy of our off-site data and spent two full days attempting to restore both from the BDR they brought and the BDR in the customer environment - they went home a complete failure.
  • Axcient support is singularly focused on supporting their appliance, regardless of consequences to the rest of your environment. They have no problem recommending such things as deleting all shadow copies on a protected system when their software fails to clean up the one that it has created. When investigating issues I have reported to them they have repeatedly kicked off full backups of systems in the middle of the day and let them run until users complain about system performance. They continue to do this despite my increasingly bitter complaints.
  • Linux "support" is a significant overstatement. Linux systems can only be backed up through Samba. You cannot do a "full system restore" of a Linux machine, nor can you run it as a virtual machine on the appliance. Being backed up through Samba means file attributes (ex: immutable, append-only, etc.) are lost and only "regular" files can be backed up (forget about device files, fifos, sockets,etc - all of those would need to be recreated manually in a disaster recovery situation). Axcient has no capacity to run pre/post backup commands on the target system, so you cannot directly trigger `flush` or mysqldump or anything else useful in making sure you're getting anything other than a crash-consistent backup of some selected files. Don't fail to realize that this backup method means you'll have to log into your Linux machine through Samba as a user with read permission on all files you intend to back up; Axcient recommends you use "root" (a cardinal sin).
  • Backup times are mysterious and impossible to predict. Examples from a single customer environment: A server with 620GB of data (and a high change rate) takes ~6 hours to back up and a server with roughly 90GB of data (and a particularly LOW change rate) takes 9.5 hours. The times for these machines are consistent. These are both virtual machines running on top of ESXi 5.1 with with more than enough RAM,CPU and IOPS dedicated to them. Axcient support simply states that this is normal behavior and we are not to be concerned.
  • Everything is slow. 9.5 hours to back up 90GB of data. Offsite transfers consume an inordinate amount of bandwidth compared to competing products we have deployed. My suspicion is that this is at least partially because entire files are being copied instead of changed blocks.
  • "Image level" backups aren't actually image level at all. All backups are done at a file level, the "image" backup job type just means it will automatically select all volumes on the target system and get a system state backup as well.
  • "Agentless" backup system... has an agent. Scripts and a delightful executable by the name of "axexesvc.exe"are pushed to and executed on each protected windows system for every backup. This "agentless agent" can have all of the same problems that any other agent can have (such as hanging, running forever, consuming all available system resources, etc.), but also brings with it a fairly unique added gaping security flaw. axexesvc.exe is effectively a trojan horse from Axcient, allowing Axcient's employees to remotely execute any arbitrary command or code on any system in your network using the privileges of whatever account you run your backups as (commonly and per Axcient recommendations: a domain admin level user). There are no restrictions on what they can do or when they can do it and there is no logging of their activity. We have had multiple occasions where Axcient's support staff have abused this "back door" to the detriment of our customers production servers.
Anonymous | TrustRadius Reviewer

Dropbox

  • I find it very difficult to share individual folders or subfolders that are within shared folders. For instance, if I want to share just one file, it doesn't allow me to share it with someone who doesn't have access to the shared folder. I don't want to grant access each time to the entire folder, just to the file.
  • I don't love the layout--it's functional, but not inspiring, and it hasn't been updated in so long. It seems as if it's been the same since Dropbox started. I enjoy when products surprise me with functionalities I hadn't even thought of.
  • I don't find the suggestions on the home page helpful. I prefer the layout of Google Drive, where home takes you to things you accessed recently, but also to the entirety of your drive. I don't find the suggestions or the messages on the home page very helpful.
Claire Rivero | TrustRadius Reviewer

Likelihood to Renew

Axcient x360Recover (formerly BRC)

Axcient x360Recover (formerly BRC) 6.6
Based on 10 answers
We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.
Anonymous | TrustRadius Reviewer

Dropbox

Dropbox 10.0
Based on 19 answers
Dropbox is a user-friendly, easy tool which requires little to no skill and they offer a free version with a good amount of storage available. There are other file sharing tools available however at a cost. Dropbox free version I have used for years and it serves every purpose I need.
Michelle Hidalgo | TrustRadius Reviewer

Usability

Axcient x360Recover (formerly BRC)

Axcient x360Recover (formerly BRC) 7.3
Based on 1 answer
Easy to use and doesn't require a lot of training.
Chris Kasten | TrustRadius Reviewer

Dropbox

Dropbox 8.5
Based on 21 answers
Dropbox requires little to no training. This is a product that can be downloaded on a device and handed to someone who has never used it before. Within minutes, the user would have figured out how to use the majority of functions Dropbox offers.
Kristen Reeves | TrustRadius Reviewer

Performance

Axcient x360Recover (formerly BRC)

Axcient x360Recover (formerly BRC) 1.0
Based on 2 answers
No answer on this topic is available.

Dropbox

Dropbox 8.8
Based on 6 answers
Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.
Adriano Rosa | TrustRadius Reviewer

Support Rating

Axcient x360Recover (formerly BRC)

Axcient x360Recover (formerly BRC) 1.0
Based on 2 answers
Issues with failing backups drag out for months at a time. Axcient hardware replacements are quick to be suggested by support but as the issues are most often with the software architecture this almost never helps. Support often uses their access to the appliance as a back door into customer environments without our consent and despite our repeated complaints, accessing our customers servers and executing disruptive diagnostics like chkdsk in the middle of production hours for that customer environment. More recently they've been blaming their frequent off-site transfer failures on our customer's firewalls (of all makes and models) and insisting that the only possible resolution is to increase the TCP session timeout dangerously high (multiple hours), putting every client environment at substantial disk of even accidental Denial of Service attacks. Talking to any two support individuals, even when escalated all the way to their development team, often yields entirely different and contradictory answers regardless of the problem.
Anonymous | TrustRadius Reviewer

Dropbox

Dropbox 7.4
Based on 38 answers
It has not been necessary to go to customer support lately, since everything works perfectly. However, I must add that at the beginning when I started using Dropbox, and I had any doubts about how it worked, customer support was always attentive and found the best solutions effectively.
Arianna Wilson | TrustRadius Reviewer

Implementation Rating

Axcient x360Recover (formerly BRC)

Axcient x360Recover (formerly BRC) 2.0
Based on 2 answers
I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.
Richard Meade Jr. | TrustRadius Reviewer

Dropbox

Dropbox 10.0
Based on 2 answers
I needed to stay current in improving my daily operations. Dropbox
was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.
Annesa L Lacey | TrustRadius Reviewer

Alternatives Considered

Axcient x360Recover (formerly BRC)

Dollar for dollar, Axcient is very competitive for the SMB client. Coupled with the ease of use and the job status dashboard, the overall product is very easy to demonstrate value to clients. While Axcient doesn't have all the bells and whistles of the enterprise products, it has everything the SMB client needs to be protected.
Kettric Midura | TrustRadius Reviewer

Dropbox

Dropbox has been [easier] for me to use as I am not very tech savvy. When I used Google Drive I had more difficulty uploading, finding files and being able to share documents with others. I did not have this issue when I used Dropbox, and others using it found it as easy as well.
Michelle Melendez | TrustRadius Reviewer

Scalability

Axcient x360Recover (formerly BRC)

No score
No answers yet
No answers on this topic

Dropbox

Dropbox 8.0
Based on 1 answer
I can add and add a tin files large files and Dropbox is still working great!
Anonymous | TrustRadius Reviewer

Return on Investment

Axcient x360Recover (formerly BRC)

  • Better customer service when a user deletes a file and needs it restored
  • The return on investment will be seen if a crash/down computer were to come about
  • IT efficiency is the goal, to be covered in the event of a server failure
Anthony Taylor | TrustRadius Reviewer

Dropbox

  • There was one instance where a client sent me a file (and probably deleted their copy) and I accidentally deleted the file. The file was 300MB and hadn't yet been backed up by my computer's backup system. Luckily Dropbox allowed me to recover the deleted file. I believe they keep deleted files for 30 days.
  • Dropbox has allowed me to operate smoothly as a business with my clients. The file request feature, in particular, is very handy, especially for clients that don't have a Dropbox account.
  • Because my working files are synced with Dropbox, I can easily transition to working on a different computer, or on rare occasions access certain files, in particular, via my phone. Just more features that help keep my business running smoothly.
Brandon Zell | TrustRadius Reviewer

Pricing Details

Axcient x360Recover (formerly BRC)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Axcient x360Recover (formerly BRC) Editions & Modules

Additional Pricing Details

Dropbox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dropbox Editions & Modules

Edition
BasicFree
Plus$11.992
Family$19.992
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Axcient x360Recover (formerly BRC)
9.7
Dropbox
8.6

Likelihood to Renew

Axcient x360Recover (formerly BRC)
6.6
Dropbox
10.0

Usability

Axcient x360Recover (formerly BRC)
7.3
Dropbox
8.5

Reliability and Availability

Axcient x360Recover (formerly BRC)
Dropbox
9.0

Performance

Axcient x360Recover (formerly BRC)
1.0
Dropbox
8.8

Support Rating

Axcient x360Recover (formerly BRC)
1.0
Dropbox
7.4

Online Training

Axcient x360Recover (formerly BRC)
Dropbox
9.0

Implementation Rating

Axcient x360Recover (formerly BRC)
2.0
Dropbox
10.0

Scalability

Axcient x360Recover (formerly BRC)
Dropbox
8.0

Add comparison