What users are saying about
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Top Rated
1947 Ratings
27 Ratings
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Score 9.5 out of 100

Dropbox

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Top Rated
1947 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    File Sharing & Management

    Axcient x360Recover

    Feature Set Not Supported
    N/A
    7.5

    Dropbox

    75%
    Dropbox ranks higher in 7/7 features

    Versioning

    N/A
    0 Ratings
    7.2
    72%
    95 Ratings

    Video files

    N/A
    0 Ratings
    7.4
    74%
    104 Ratings

    Audio files

    N/A
    0 Ratings
    7.6
    76%
    100 Ratings

    Document collaboration

    N/A
    0 Ratings
    7.7
    77%
    103 Ratings

    Access control

    N/A
    0 Ratings
    7.6
    76%
    110 Ratings

    File search

    N/A
    0 Ratings
    7.4
    74%
    111 Ratings

    Device sync

    N/A
    0 Ratings
    7.4
    74%
    107 Ratings

    Cloud Storage Security & Administration

    Axcient x360Recover

    Feature Set Not Supported
    N/A
    7.6

    Dropbox

    76%
    Dropbox ranks higher in 3/3 features

    User and role management

    N/A
    0 Ratings
    7.3
    73%
    100 Ratings

    File organization

    N/A
    0 Ratings
    8.1
    81%
    107 Ratings

    Device management

    N/A
    0 Ratings
    7.5
    75%
    94 Ratings

    Cloud Storage Platform

    Axcient x360Recover

    Feature Set Not Supported
    N/A
    7.7

    Dropbox

    77%
    Dropbox ranks higher in 3/3 features

    Performance

    N/A
    0 Ratings
    8.0
    80%
    112 Ratings

    Reliability

    N/A
    0 Ratings
    8.1
    81%
    112 Ratings

    Storage Reports

    N/A
    0 Ratings
    7.0
    70%
    86 Ratings

    Attribute Ratings

    • Axcient x360Recover is rated higher in 1 area: Likelihood to Recommend
    • Dropbox is rated higher in 5 areas: Likelihood to Renew, Usability, Performance, Support Rating, Implementation Rating

    Likelihood to Recommend

    10.0

    Axcient x360Recover

    100%
    13 Ratings
    7.8

    Dropbox

    78%
    131 Ratings

    Likelihood to Renew

    6.6

    Axcient x360Recover

    66%
    10 Ratings
    10.0

    Dropbox

    100%
    19 Ratings

    Usability

    7.3

    Axcient x360Recover

    73%
    1 Rating
    8.5

    Dropbox

    85%
    23 Ratings

    Availability

    Axcient x360Recover

    N/A
    0 Ratings
    9.0

    Dropbox

    90%
    2 Ratings

    Performance

    1.0

    Axcient x360Recover

    10%
    2 Ratings
    8.8

    Dropbox

    88%
    10 Ratings

    Support Rating

    1.0

    Axcient x360Recover

    10%
    2 Ratings
    7.3

    Dropbox

    73%
    60 Ratings

    Online Training

    Axcient x360Recover

    N/A
    0 Ratings
    9.0

    Dropbox

    90%
    1 Rating

    Implementation Rating

    2.0

    Axcient x360Recover

    20%
    2 Ratings
    10.0

    Dropbox

    100%
    4 Ratings

    Product Scalability

    Axcient x360Recover

    N/A
    0 Ratings
    8.0

    Dropbox

    80%
    1 Rating

    Likelihood to Recommend

    Axcient x360Recover

    Every organization that has data they can't afford to lose needs a solution like this. Axcient makes it simple. The product works 100% so you can sleep well at night knowing you can recover from the worst. The D2C solution is excellent and works well on servers and desktops. Once set up and running you can backups for hourly replication and know that the most you will lose is 1 hour of work.
    Al Schleicher | TrustRadius Reviewer

    Dropbox

    Dropbox is used in a variety of ways at our workplace. Sharing documents with our team on the go is made possible by Dropbox. Once a file is uploaded to Dropbox, team members can view and discuss it immediately. Some of the new features make it easier for us to keep things organized and maintain continuity during our meetings. We will store large files on it and send them to clients or suppliers via a link. A sales campaign's data is also stored in Dropbox. For example, it enables our marketing team to work on various sales campaigns from any location.
    Mostafa Swid | TrustRadius Reviewer

    Pros

    Axcient x360Recover

    • Support is amazing, fast, never had a single issue working with support when needed. (Doesn't happen very often either that I have to contact support)
    • Sales has been amazing as well. Anything I've ever needed I fire off an email and have a response very quickly and am taken care.
    • Deploying inside a VMware environment using Windows based serves was painless and quick
    • Support for direct mapped ISCSI via MPIO within Windows is crucial when backing up performance dependent servers and this does it all
    • Ability to send backups to their cloud is key for DR operations. Support teams will assist with configurations, testing, setup and should a DR occur will be on the phone with you from start to finish.
    Eric Rise | TrustRadius Reviewer

    Dropbox

    • We are transferring large files and multiple files with various internal and external parties due to the ease of sharing files and folders.
    • Smart sync, so you don't have to worry about device space and search large file batches quickly.
    • Synchronizing a data file across organizations without the user having to do anything other than work is a significant benefit of cloud computing.
    • Allowing only the people who need it to have access is a huge perk and works well with other enterprise software.
    Muhammad Hossain | TrustRadius Reviewer

    Cons

    Axcient x360Recover

    • We have a 100% failure rate for full-system restores. After our 3rd complete failure, Axcient flew an engineer to our location, they brought along their own BDR with a copy of our off-site data and spent two full days attempting to restore both from the BDR they brought and the BDR in the customer environment - they went home a complete failure.
    • Axcient support is singularly focused on supporting their appliance, regardless of consequences to the rest of your environment. They have no problem recommending such things as deleting all shadow copies on a protected system when their software fails to clean up the one that it has created. When investigating issues I have reported to them they have repeatedly kicked off full backups of systems in the middle of the day and let them run until users complain about system performance. They continue to do this despite my increasingly bitter complaints.
    • Linux "support" is a significant overstatement. Linux systems can only be backed up through Samba. You cannot do a "full system restore" of a Linux machine, nor can you run it as a virtual machine on the appliance. Being backed up through Samba means file attributes (ex: immutable, append-only, etc.) are lost and only "regular" files can be backed up (forget about device files, fifos, sockets,etc - all of those would need to be recreated manually in a disaster recovery situation). Axcient has no capacity to run pre/post backup commands on the target system, so you cannot directly trigger `flush` or mysqldump or anything else useful in making sure you're getting anything other than a crash-consistent backup of some selected files. Don't fail to realize that this backup method means you'll have to log into your Linux machine through Samba as a user with read permission on all files you intend to back up; Axcient recommends you use "root" (a cardinal sin).
    • Backup times are mysterious and impossible to predict. Examples from a single customer environment: A server with 620GB of data (and a high change rate) takes ~6 hours to back up and a server with roughly 90GB of data (and a particularly LOW change rate) takes 9.5 hours. The times for these machines are consistent. These are both virtual machines running on top of ESXi 5.1 with with more than enough RAM,CPU and IOPS dedicated to them. Axcient support simply states that this is normal behavior and we are not to be concerned.
    • Everything is slow. 9.5 hours to back up 90GB of data. Offsite transfers consume an inordinate amount of bandwidth compared to competing products we have deployed. My suspicion is that this is at least partially because entire files are being copied instead of changed blocks.
    • "Image level" backups aren't actually image level at all. All backups are done at a file level, the "image" backup job type just means it will automatically select all volumes on the target system and get a system state backup as well.
    • "Agentless" backup system... has an agent. Scripts and a delightful executable by the name of "axexesvc.exe"are pushed to and executed on each protected windows system for every backup. This "agentless agent" can have all of the same problems that any other agent can have (such as hanging, running forever, consuming all available system resources, etc.), but also brings with it a fairly unique added gaping security flaw. axexesvc.exe is effectively a trojan horse from Axcient, allowing Axcient's employees to remotely execute any arbitrary command or code on any system in your network using the privileges of whatever account you run your backups as (commonly and per Axcient recommendations: a domain admin level user). There are no restrictions on what they can do or when they can do it and there is no logging of their activity. We have had multiple occasions where Axcient's support staff have abused this "back door" to the detriment of our customers production servers.
    Anonymous | TrustRadius Reviewer

    Dropbox

    • At one point 2 gigs [were] deemed enough for the "Free" version of Dropbox and its competition. However as even the most simple picture from a phone gets larger, 2 gigs might no longer be enough. Might want to increase the free size to adjust for file size inflation.
    • Dropbox's app is very presumptive of updating itself every time you log on to a system that it's installed on. I know that's a feature you can turn off, but the assumption to turn that feature on by default is annoying.
    • Dropbox could use a phone app function that would initiate a download to a designated computer hard drive. It would eliminate having to see the file on your phone, go to your computer, turn it on and then download the file.
    Daniel Epstein | TrustRadius Reviewer

    Pricing Details

    Axcient x360Recover

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Axcient x360Recover Editions & Modules

    Additional Pricing Details

    Dropbox

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Dropbox Editions & Modules

    Edition
    BasicFree
    Plus$11.992
    Family$19.992
    1. none
    2. per month
    Additional Pricing Details

    Likelihood to Renew

    Axcient x360Recover

    Axcient x360Recover 6.6
    Based on 10 answers
    We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.
    Anonymous | TrustRadius Reviewer

    Dropbox

    Dropbox 10.0
    Based on 19 answers
    Dropbox is a user-friendly, easy tool which requires little to no skill and they offer a free version with a good amount of storage available. There are other file sharing tools available however at a cost. Dropbox free version I have used for years and it serves every purpose I need.
    Michelle Hidalgo | TrustRadius Reviewer

    Usability

    Axcient x360Recover

    Axcient x360Recover 7.3
    Based on 1 answer
    Easy to use and doesn't require a lot of training.
    Chris Kasten | TrustRadius Reviewer

    Dropbox

    Dropbox 8.5
    Based on 23 answers
    Dropbox is dead simple to us since right out of the box, it creates a folder on your PC and anything added to it gets synced to the cloud and any other device signed into that account. You can then dive deeper into permissions, version history, etc. Overall though, the minimalist approach is welcome since not everyone we work with is highly technical and that itself saves us time and money. Many of our colleagues already use Dropbox for their personal cloud so no training is required when using it at work other than going over our own company guidelines and best practices.
    Anonymous | TrustRadius Reviewer

    Performance

    Axcient x360Recover

    Axcient x360Recover 1.0
    Based on 2 answers
    No answer on this topic is available.

    Dropbox

    Dropbox 8.8
    Based on 10 answers
    Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.
    Adriano Rosa | TrustRadius Reviewer

    Support Rating

    Axcient x360Recover

    Axcient x360Recover 1.0
    Based on 2 answers
    Issues with failing backups drag out for months at a time. Axcient hardware replacements are quick to be suggested by support but as the issues are most often with the software architecture this almost never helps. Support often uses their access to the appliance as a back door into customer environments without our consent and despite our repeated complaints, accessing our customers servers and executing disruptive diagnostics like chkdsk in the middle of production hours for that customer environment. More recently they've been blaming their frequent off-site transfer failures on our customer's firewalls (of all makes and models) and insisting that the only possible resolution is to increase the TCP session timeout dangerously high (multiple hours), putting every client environment at substantial disk of even accidental Denial of Service attacks. Talking to any two support individuals, even when escalated all the way to their development team, often yields entirely different and contradictory answers regardless of the problem.
    Anonymous | TrustRadius Reviewer

    Dropbox

    Dropbox 7.3
    Based on 60 answers
    It has not been necessary to go to customer support lately, since everything works perfectly. However, I must add that at the beginning when I started using Dropbox, and I had any doubts about how it worked, customer support was always attentive and found the best solutions effectively.
    Arianna Wilson | TrustRadius Reviewer

    Implementation Rating

    Axcient x360Recover

    Axcient x360Recover 2.0
    Based on 2 answers
    I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.
    Richard Meade Jr. | TrustRadius Reviewer

    Dropbox

    Dropbox 10.0
    Based on 4 answers
    I needed to stay current in improving my daily operations. Dropbox
    was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.
    Annesa L Lacey | TrustRadius Reviewer

    Alternatives Considered

    Axcient x360Recover

    I happen to also have experience with this newer platform. Effectually, they both do similar things. I have an onsite device that is accepting backups of my virtual environment. Those backups are being sent to an offsite system in the Infrascale datacenters. I have not had cause to use the restore functionality yet, so I can't attest to that. The virtual machines spin up in a similar fashion to Axcient, and the systems are very similar otherwise. the major difference to me is the interface. The Axcient interface is much more intuitive. As for support, I've had no cause to contact Infrascale support yet, so I can't comment there. The Infrascale system will be taking the place of our Axcient system soon, as this was the option of our 3rd party VAR.
    Vin Campbell | TrustRadius Reviewer

    Dropbox

    Of all the options we tried, Dropbox was at the top in terms of performance, reliability, and features.Nextcloud is a self-hosted solution, and is the system preferred by our IT department — mainly because it is free or has no annual subscription cost. However, it's UI is clunky compared to Dropbox's. It didn't sync files as well, couldn't preview some file types, and had other technical problems. Even though it was locally hosted, it was slower than Dropbox.Google Drive is another service we used in tandem with the others. It is great for collaborative documents and spreadsheets, and does OK with some other types of projects. But for file sharing it didn't work as well, and our plan didn't allow for enough storage space compared to the other options. For my personal home use, I use pCloud. It works great, and has an optional lifetime purchase plan: You have perpetual use for a one-time payment. I like that you can sync specific subfolders to a computer, but it is more tedious or technical to set up compared to Dropbox.
    Michael Prewitt | TrustRadius Reviewer

    Scalability

    Axcient x360Recover

    No score
    No answers yet
    No answers on this topic

    Dropbox

    Dropbox 8.0
    Based on 1 answer
    I can add and add a tin files large files and Dropbox is still working great!
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Axcient x360Recover

    • Better customer service when a user deletes a file and needs it restored
    • The return on investment will be seen if a crash/down computer were to come about
    • IT efficiency is the goal, to be covered in the event of a server failure
    Anthony Taylor | TrustRadius Reviewer

    Dropbox

    • Dropbox has a very generous free option. Once surpassed, the cost is relatively inexpensive, which makes it a low cost option for file sharing.
    • It allows us to easily share files with clients without needing to pay for other services that are email based.
    • It's wide usage and wide acceptance in the business world makes it easy to work with other individuals and companies, speeding up collaboration.
    Anonymous | TrustRadius Reviewer

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