What users are saying about
12 Ratings
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269 Ratings
12 Ratings
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Score 8.4 out of 100

Miro

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269 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Axero

Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
Wade Dixon | TrustRadius Reviewer

Miro

Miro is a great tool for getting your thoughts organized and also for working through such a process with a team. However it can seem a bit chaotic at first and so it is important to lay some ground rules and explain a bit the process and how the board could evolve so that people who are new to mind-mapping aren't too surprised. In a workshop setting, it is also helpful to split up the tasks of note-taking/card-writing and moderation -- very difficult for one person to do both. Another very important element to plan for is some time at the time to debrief the team on what was discussed and what the next steps would be -- again to mitigate the potential perception of chaos and futility of the exercise!
Anonymous | TrustRadius Reviewer

Pros

Axero

  • Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn.
  • Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional.
  • I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer.
  • We had a big list of things we needed a platform to do. Communifire ticked all the boxes.
Anonymous | TrustRadius Reviewer

Miro

  • It allows for an innovative way to connect ideas from different stakeholders in a diagramming session.
  • It enables the same level of discussions to occur in an online space as in a physical space.
  • It provides the perfect environment for a storm raining session with the team.
Anonymous | TrustRadius Reviewer

Cons

Axero

  • Some UX issues that could be improved
  • Some architecture decisions don't make complete sense to me (though that's just one man's opinion)
Col Fink | TrustRadius Reviewer

Miro

  • Cards need development - I regularly use the cards for process flows so I can have options in a quick click location (SUPER useful), however, the limitations in values is a major problem, also, if I could just define a list easily up front and then use dropdowns or something similar for each type of value it'd be way better (e.g. choose from a list of systems, a list of teams, etc.).
  • Export to Visio - is not supported, but required by clients. Not having this *almost* negates the value of having Miro since I need to do time-wasting rework.
  • Can't paste tables from Excel - this is a major pain as I like to bring over certain resources or supporting data below my process flows. If I could paste in a table it'd be effortless (ideally I could then paste from Miro back to another medium as well in case if I need to communicate the figures or store elsewhere); as a workaround, I paste screenshots/images, but these have drawbacks as I can't just easily edit something previously uploaded (and could have been weeks/months prior so I don't have the source data or screenshot handy).
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Axero

Axero 9.1
Based on 2 answers
Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
Chuck Vigeant | TrustRadius Reviewer

Miro

Miro 8.1
Based on 3 answers
Although I am not in the position to make this decision I'd encourage my managers to renew as the product makes our day to day tasks easier and more fun.
Anonymous | TrustRadius Reviewer

Usability

Axero

Axero 8.2
Based on 1 answer
This rating has a caveat - there is always room for improvement, and this team gets it.You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research.Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want.The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
Chuck Vigeant | TrustRadius Reviewer

Miro

Miro 8.4
Based on 5 answers
Use of symbols in the UI may not reflect the intended action and requires users to hover to see a tooltip to determine the exact action. If users only use Miro periodically, this means they have to repeat this action each time when creating a board. It would be better to allow users to choose between seeing symbols, text, or a combination of both - especially for accessibility.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Axero

Axero 9.1
Based on 2 answers
Never any problems. Quite impressed
Chuck Vigeant | TrustRadius Reviewer

Miro

No score
No answers yet
No answers on this topic

Performance

Axero

Axero 9.1
Based on 2 answers
Works in real time.
Chuck Vigeant | TrustRadius Reviewer

Miro

No score
No answers yet
No answers on this topic

Support Rating

Axero

Axero 9.0
Based on 4 answers
I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
Anonymous | TrustRadius Reviewer

Miro

Miro 9.0
Based on 2 answers
I have not yet had to engage support live. I have found every answer I needed by tapping the extensive knowledge base. I think they are taking the right approach in allowing me to self serve when I need some info. I will update my review if and when I need to tap a live representative.
Scott Groff, CTP | TrustRadius Reviewer

Implementation Rating

Axero

Axero 9.1
Based on 4 answers
I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
Rebecca Verhoeff | TrustRadius Reviewer

Miro

Miro 8.4
Based on 128 answers
I think there is a lot of detail on the interface. In some ways maybe too much. This is common for a powerful and detailed product, but perhaps there could be some stripped-back interfaces that are a little more "novice" friendly. Other color schemes or visual schemes might be nice, too.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Axero

We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
Teresa Miller | TrustRadius Reviewer

Miro

I personally prefer use of Miro to Trello, although Trello is easier to sort out access controls for, which may not necessarily be a Miro issue however. We use Azure DevOps extensively for development but have also used it for PI planning and team retros. Whilst the Deliver Plans view in Azure DevOps is useful, it is much more limited than using Miro for PI planning as dependencies are much harder to visually map. I also prefer using Miro for retrospectives, as Miro is more interactive and cards can be grouped and linked in more creative ways.
Anonymous | TrustRadius Reviewer

Return on Investment

Axero

  • We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform.
Art Aughey, FDN | TrustRadius Reviewer

Miro

  • Retros can now be preformed digitally completely, and in less than one hour you can come up with at least 5 action points based on the retro exercise!
  • Interviewing of new candidates is a super smooth process! Because of the smooth tools it is super easy for me to conduct an interview that requires drawing on a whiteboard! You have post its, super easy to connect boxes and move them around! This smooth experience makes it nicer for the candidate as well which boosts their confidence and results in a better interview!
  • Our groomings are super efficient! In just 2 hours we can manage to draw at least 3 system designs and discuss them properly.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Axero

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Miro

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

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