Azure AI Document Intelligence vs. OpenText Content Suite Platform

Azure AI Document Intelligence is mainly used in document data filling. If the template is the same, only the inside data content will be different. There, we use a text-based OCR process to fill the data in the same template with different, accurate data means the manual work will be reduced and time saved. And used in an image and text combined bot if the user query through text from the knowledge based document it brings the output which is used in information technology and services.

Incentivized

Great for content management and records even for organizations whose staff are not much experienced in the technical backgrounds as it's easy to use and no previous knowledge on HTML is required. It is great for storing invoices and payment proofs and for organizations dealing with global clients for general use documents.

Incentivized

• From the Image the OCR technology use to store embedding properly
• From the images the OCR technology automatically capturing text is brilliant
• Also for creating Azure AI Document Intelligence endpoint and keys it is very easy to do

Incentivized

• Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
• Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
• The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
• Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.

Incentivized

• Azure AI Document Intelligence should have used to store image based embedding for multiple languages
• Images storing part is a different area in our case and only for a few images that part can be increased
• Cost is high which should be reduced so more users will come and more technology through this will come

Incentivized

• The user interface and configurability of that interface lack a lot of flexibility and modern tools.
• There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
• Management of audit and content history needs to be modernized and made more dynamic and sustainable.

Incentivized

The staff is comfortable with it and I doubt they'd change at this point.

Incentivized

Azure AI Document Intelligence mainly meets our business requirements. Actually, what we need is image and text-based multimodal, and we store data in pgvector PostgreSQL vector embedding those data. For that, we need text and image combined embedding, which we can get from Azure AI Document Intelligence. Which is working good for us and improved accuracy not 100% but 70% accuracy we are getting at least through Azure AI Document Intelligence.

Incentivized

Strong for Core Content and Records Management
Effective for Non-Technical Users (with the right configuration)

Incentivized

I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.

Incentivized

• I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.

Incentivized

OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.

Incentivized

No, it's pretty easy to implement and use.

Incentivized

Azure AI Search, we used to bring image and text relevant to the user query, but it did not work properly, and the accuracy was very poor compared to Azure AI Document Intelligence. Azure Blob Storage we used to store images and bring in frontend there also accuracy low, so we went for embedding through Azure AI Document Intelligence. Azure AI Content Safety for text content, but it is very costly, so we went for Azure AI Document Intelligence.

Incentivized

Having used OpenText Content Suite for a long time, I can say it stands the competition. It offers many versions which is unlike many products in its category. Also, while it is not affordable, I believe the cost is justified considering what a business can achieve with this software.

Incentivized

• Significant reduction in manual processing cost by 40-60%
• Improved data accuracy and reduce work
• Scalability is good without cost increase

Incentivized

• With OpenText Content Suite, we can easily keep documents safe
• Document collaboration is easy with OpenText
• We can easily handle invoicing and automation thanks to features such as content capture and imaging.
• With OpenText Content Suite, there is better file sync and archiving

Incentivized