Azure Automation is a solution to automate frequent, time-consuming, and error-prone cloud management tasks, and ensures consistent management for Windows and Linux. Users can write runbooks graphically in PowerShell or Python to integrate Azure services and other public systems required for deploying, configuring, and managing end-to-end processes. It can also be used to orchestrate across on-premises environments using a hybrid runbook worker to deliver on-demand services. Automations from…
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PagerDuty
Score 8.6 out of 10
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PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
We have found Azure Automation to be well-suited for tasks that must be performed on a scheduled basis. No matter how simple or tedious tasks are to perform manually, if they run on a scheduled basis, it makes sense to have them automated. If the tasks at hand are only performed once or infrequently, then it may be best to continue performing them manually.
I think PagerDuty works great for medical practices. I have used other platforms through other companies, and PagerDuty is by far the best platform. It is because of the different features it has to communicate to other staff members how the call is being handled. It is easy to learn how to use.
When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
We did not evaluate any other automation products since we are already using Microsoft 365 and the Azure platform. Additionally, Azure Automation allows for a reasonable number of tasks to be performed each month at no cost, which is especially nice when testing the platform. We found Azure Automate's integration of Powershell invaluable when working directly with Microsoft 365, Sharepoint, Azure AD, and other systems via API.
I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
