Item: PagerDuty
Rating: 10
Author: Nitin Mishra

Overall Satisfaction with PagerDuty

Use Cases and Deployment Scope

We use Pagerduty for our Teams on-call schedule and to ensure that technical issues are handled efficiently. It serves as our central system for all alerts and ensures the team is handled more strategically and efficiently.

Pros and Cons

Pros

Advanced on Call scheduling.
Event Orchestration.

Cons

Mobile application interface not helpful for admin tasks.

Most Important Features

Timely alerts so that we never miss important messages.
Even Orchestration.

Return on Investment

Talent retention and hiring.
Saves a lot of money by giving timely alerts.

Alternatives Considered

OpsGenie

Only 1 thing, it's cheaper than OpsGenie; both eventually do the same work, but PagerDuty does it better and cheaper.

Key Insights

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?

Yes

Likelihood to Recommend

It's the most effective when you need to alert someone specifically or a team. It sends notifications everywhere, like email, phone, and SMS, ensuring critical issues are never missed. The feature, like the event orchestrator, allows us to set logic-based rules that automatically suppress non-emergency alerts.

Comments

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The standard for alerts application.