Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure Machine Learning
Score 8.2 out of 10
N/A
Microsoft's Azure Machine Learning is and end-to-end data science and analytics solution that helps professional data scientists to prepare data, develop experiments, and deploy models in the cloud. It replaces the Azure Machine Learning Workbench.
$0
per month
Joule
Score 8.3 out of 10
N/A
Joule is an AI copilot that’s grounded in an organization's business data and infused with AI agents. It proactively assists employees in every cloud application they use while automating complex processes.N/A
Moveworks
Score 8.0 out of 10
N/A
Moveworks, now from ServiceNow, is a cloud-based machine learning platform that resolves IT support issues autonomously. Moveworks activates different resolution skills to take action, complete tasks, retrieve information and find answers.N/A
Pricing
Azure Machine LearningJouleMoveworks
Editions & Modules
Studio Pricing - Free
$0.00
per month
Production Web API - Dev/Test
$0.00
per month
Studio Pricing - Standard
$9.99
per ML studio workspace/per month
Production Web API - Standard S1
$100.13
per month
Production Web API - Standard S2
$1000.06
per month
Production Web API - Standard S3
$9999.98
per month
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Azure Machine LearningJouleMoveworks
Free Trial
NoNoNo
Free/Freemium Version
NoYesNo
Premium Consulting/Integration Services
NoYesNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional DetailsJoule Base Joule Base is a no-cost entitlement of SAP cloud products that enables teams to navigate SAP systems more easily, find the right information more quickly, and complete everyday tasks faster. Joule Premium Joule Premium extends Joule Base with more powerful AI, including advanced Joule skills, premium embedded AI scenarios, and Joule Agents. Joule Premium capabilities are accessed through the purchase of AI units. Visit the pricing page linked above to learn more about Joule Premium capabilities.
More Pricing Information
Community Pulse
Azure Machine LearningJouleMoveworks
Best Alternatives
Azure Machine LearningJouleMoveworks
Small Businesses
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Score 8.0 out of 10
IBM watsonx Orchestrate
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Medium-sized Companies
Posit
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Score 10.0 out of 10
Genesys DX (discontinued)
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Score 10.0 out of 10
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Enterprises
Posit
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Score 10.0 out of 10
Genesys DX (discontinued)
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Score 10.0 out of 10
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User Ratings
Azure Machine LearningJouleMoveworks
Likelihood to Recommend
8.0
(4 ratings)
7.9
(33 ratings)
8.0
(1 ratings)
Likelihood to Renew
7.0
(1 ratings)
-
(0 ratings)
-
(0 ratings)
Usability
7.0
(2 ratings)
8.2
(33 ratings)
-
(0 ratings)
Support Rating
7.9
(2 ratings)
-
(0 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
-
(0 ratings)
User Testimonials
Azure Machine LearningJouleMoveworks
Likelihood to Recommend
Microsoft
For [a] data scientist require[d] to build a machine learning model, so he/she didn't worry about infrastructure to maintain it.
All kind of feature[s] such as train, build, deploy and monitor the machine learning model available in a single suite.
If someone has [their] own environment for ML studio, so there [it would] not [be] useful for them.
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SAP
Joule explained ATC findings, including root cause, business impact, recommended APIs, and examples of fixes for S/4HANA readiness checks. Joule today is a point-in-time assistant — great for one question, one generation, one explanation at a time. It is not yet capable of owning a full development flow.
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ServiceNow
Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.
Read full review
Pros
Microsoft
  • User friendliness: This is by far the most user friendly tool I've seen in analytics. You don't need to know how to code at all! Just create a few blocks, connect a few lines and you are capable of running a boosted decision tree with a very high R squared!
  • Speed: Azure ML is a cloud based tool, so processing is not made with your computer, making the reliability and speed top notch!
  • Cost: If you don't know how to code, this is by far the cheapest machine learning tool out there. I believe it costs less than $15/month. If you know how to code, then R is free.
  • Connectivity: It is super easy to embed R or Python codes on Azure ML. So if you want to do more advanced stuff, or use a model that is not yet available on Azure ML, you can simply paste the code on R or Python there!
  • Microsoft environment: Many many companies rely on the Microsoft suite. And Azure ML connects perfectly with Excel, CSV and Access files.
Read full review
SAP
  • Users can prompt Joule to create business partners in MDG.
  • The change process for Business partner (Customers/Suppliers) updation is made easy, particularly for updating data such as address and communication details.
  • The workflow process has been simplified by Joule agents, such as identifying the high-priority task and sharing it with the end user.
  • Improved data quality to almost 30%~50% in the CR creation process, which is a significant milestone for us.
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ServiceNow
  • Understanding employee questions and serving up information and answers
  • Very easy to add new content into the chatbot
  • Excellent customer support
Read full review
Cons
Microsoft
  • It would be great to have text tips that could ease new users to the platform, especially if an error shows up
  • Scenario-based documentation
  • Pre-processing of modules that had been previously run. Sometimes they need to be re-run for no apparent reason
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SAP
  • In SuccessFactors Joule should have more tools out of the box.
  • There should be more examples on what is possible to do with Joule or Joule Studio in Successfactors, all available examples seem to focus only on Payroll or Inventory management leaving the HR behind.
  • Document Grounding should be easier to implement, and should be possible to have some kind of permissions per couuntry / user group for specific documents. The implementation with Sharepoint makes it harder to complete because normally we need some extra team to join and help and until now, I always had issues implementing it. I believe that it would make it much easier if the documents could be stored and managed inside SuccessFactors.
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ServiceNow
  • Conversations, asking users refining questions to better tailor responses
Read full review
Likelihood to Renew
Microsoft
No answers on this topic
SAP
As we explore, we can learn more. As i believe, we can only learn to live and live to learn stuffs. So as well AI does the same and improve itself. By trying and prompting joule more, we can use it in better ways. I would definitely wait and use the new versions shared in SAP Teched on Joule with more LLM involved
Read full review
ServiceNow
No answers on this topic
Usability
Microsoft
Easy and fastest way to develop, test, deploy and monitor the machine learning model.
- Easy to load the data set
-Drag and drop the process of the Machine learning life cycle.
Read full review
SAP
I would rate Joule’s overall usability a 10 out of 10 because it makes interacting with SAP incredibly simple, intuitive, and fast. The conversational interface removes the complexity normally associated with navigating SAP modules, running transactions, or building reports. Even non-technical users can get meaningful insights within seconds just by asking natural language questions.
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ServiceNow
No answers on this topic
Reliability and Availability
Microsoft
No answers on this topic
SAP
as its cloud based, as of now, we see it available all the time and havent faced any issues while accessing. Not sure if this has high availability and Disaster recovery features got set up already with the default version that we are using at our organization. no issues so far.
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ServiceNow
No answers on this topic
Performance
Microsoft
No answers on this topic
SAP
SAP Joule's pages load quickly and it does display the information on what we are looking for w.r.to the knowledge base or the SAP articles.
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ServiceNow
No answers on this topic
Support Rating
Microsoft
Support is nonexistent. It's very frustrating to try and find someone to actually talk to. The robot chatbots are just not well trained.
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SAP
Usually support for Joule takes longer than normal, and the correct answer always takes a long time to get, or we just don't get it at all, and we fix ourselves.
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ServiceNow
No answers on this topic
Implementation Rating
Microsoft
Not sure
Read full review
SAP
Joule implementation was easy but it has too many steps, it would be nice if part of the steps could be done automatically.
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ServiceNow
No answers on this topic
Alternatives Considered
Microsoft
It is easier to learn, it has a very cost effective license for use, it has native build and created for Azure cloud services, and that makes it perfect when compared against the alternatives. As a Microsoft tool, it has been built to contain many visual features and improved usability even for non-specialist users.
Read full review
SAP
Joule is better because it doesn't take only data available on the web, but combines that with data provided directly by the game publisher through API to us which includes every single match played = all data points from all of those matches. That means that for us Joule gives deeper insights than any online AI chat agent could do
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ServiceNow
No answers on this topic
Scalability
Microsoft
No answers on this topic
SAP
Yes as sap is used widely across organisation
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ServiceNow
No answers on this topic
Return on Investment
Microsoft
  • Productivity: Instead of coding and recoding, Azure ML helped my organization to get to meaningful results faster;
  • Cost: Azure ML can save hundreds (or even thousands) of dollars for an organization, since the license costs around $15/month per seat.
  • Focus on insights and not on statistics: Since running a model is so easy, analysts can focus more on recommendations and insights, rather than statistical details
Read full review
SAP
  • Allow us to have everyday operations smoother by automating repetitive tasks and reducing manual efforts, which saves time and improves efficiency.
  • Facilitate effortless information access, since it allows us to search and receive instant responses.
  • Reduces the complexity of SAP by pulling data from different modules and making it clear quickly.
Read full review
ServiceNow
  • 22% reduction in calls to support channels
  • Employee growth without needing to add support personnel
Read full review
ScreenShots

Joule Screenshots

Screenshot of the Joule AI agent that helps a production supervisor respond faster, avoid delays, and handle shop-floor disruptions to keep production running at maximum efficiency.Screenshot of how Joule can deliver insights grounded in business data, empowering employees to make faster, data-driven decisions.Screenshot of Joule's AI assistance that helps employees work faster by guiding them to the SAP applications and screens where they can complete their next task.Screenshot of Generative AI assisted code development with Joule that helps teams deploy custom applications and extensions faster.Screenshot of Joule Studio, where teams can build custom skills and AI agents to address any specific business needs.