Likelihood to Recommend With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
Read full review Zabbix is very well suited for infrastructure monitoring i.e. the underlying host servers, basically, compute nodes. However, it has limited FM & PM capabilities for the workloads, i.e., the virtual machines (VMs). Zabbix has an easy-to-use GUI which can be explored easily & provides good filtering of the data.
Read full review Pros Very good reporting. We provide monthly reports to our customers on remote access, patching, etc. Multiple methods of remote access. This is helpful because different scenarios require different remote access methods. The site is easy to navigate/manage. There is not a big learning curve for new employees. Read full review Collecting hardware data - CPU, Memory, Network, and Disk Metrics are collected and reported on. Flexible design - It is very easy to build out even very large environments via the templating system. You can also start where you are - network monitoring, server monitoring, etc. and then build it out from there as time and resources permit. Provides a "plugin architecture" (via XML templates) to allow end users to extend it to monitor all kinds of equipment, software, or other metrics that are not already added into the software already. Very complete documentation. Almost every aspect of Zabbix has been documented and reported on. Cost - Zabbix is FOSS software and always free. Support is reasonably priced and readily available. Read full review Cons Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user. Read full review In a busy Zabbix environment, it can easily overwhelm the underlying database. Plan on having SSDs and a significant server infrastructure to keep up with more than a hundred hosts. Building out Zabbix metrics that suit your environment can be very time consuming. When choosing a monitoring platform like Zabbix, expect a steep learning curve and to invest significant resources to make the tool valuable. This is less important than it has been in the past, but current versions of Zabbix still do not handle IPMI checks of hardware very well. We needed to write our own wrapper for IPMI checks rather than using the built in IPMI poller. Read full review Likelihood to Renew It is free. It didn't cost anything to implement (other than my time and the cost incurred for it) and it is filling a badly needed gap in our IT infrastructure. Support is available if we have issues and can be done annually or paid for on a per incident basis as needed. Expansion, updates, and all other future lifecycle activities are likewise free of cost, so as long as someone is able to implement/maintain the software (and the OSS project is maintained) then I imagine the company will never leave it.
Read full review Usability If you go deeper than the dashboards, the user friendliness goes away quickly
Read full review Support Rating We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
Read full review The setup is the most time-consuming portion of using zabbix. It takes a lot of effort to shape it into a usable format and even then it can get very messy. It's not exactly intuitive and as mentioned the UI seems a bit antiquated. If I was to roll out a monitoring solution from scratch, I'd probably look for alternatives which are easier to use and maintain.
Read full review Implementation Rating We are a mainly Windows environment, so it would be useful if we could have used Active Directory to deploy agents. As of version 4.2, Zabbix has announced a new agent MSI file to allow exactly that. Unfortunately, we didn't have that option. Also, for Linux and MAC deployments, there is no simple way to deploy that. Using remote scripts you may be able to create something, but most places will opt for either SNMP (agentless) or manual installation of agents to add to Zabbix. A way of deploying agents via discovery would go a long way to helping in the adoption of the tool.
Read full review Alternatives Considered AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
Read full review We're using the Solarwinds suite as our global monitoring standard, but it is very complex and its licensing model makes it difficult to monitor a wide range of technologies. So, we're using Zabbix as a complement on our monitoring process. Zabbix is a way more flexible and has free integrations to a wide range of technologies. It is also more 'user friendly' and easy to manage.
Read full review Return on Investment Saves time for employees which saves money for the company. Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7. Read full review Zabbix simply makes it easier to identify, and subsequently resolve problems quickly Zabbix gives one web page to look at to see a list of all on-going issue in a single place Zabbix can automate response to alerts. For example, Zabbix allows you the customization to take a monitored server out of production rotation if it is identified as unhealthy Read full review ScreenShots