Managed Workplace RMM Review from a senior MSP tech
November 14, 2019

Managed Workplace RMM Review from a senior MSP tech

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Avast Managed Workplace RMM

It's used across our whole organization to monitor, manage, and remote into our customers' networks for support. It solves issues by providing automation and one central location to manage IT services for most of our customers.
  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
  • Their built-in Avast antivirus has a lot of issues. When we used it we had a lot of performance and compatibility issues, and have had to move almost everyone off of it and onto other antivirus vendors.
  • Patch Management is lacking at times. We've had issues with some devices not getting certain patches or falling way behind. I don't think patch management issues are unique to Managed Workplace though, I believe a lot of RMM's have issues with this category.
  • It has had a positive impact by saving time in the ease of remote access from one central location.
  • It is competitively priced or slightly cheaper than other options.
  • SolarWinds Remote Monitoring & Management
I have only used SolarWinds a little bit. I prefer what I have seen from Avast Managed Workplace. There seem to be more automation features in Managed Workplace that are helpful. That being said, I don't have a ton of experience with SolarWinds.
It's kind of hit or miss on the level of support from tier 1. Tier 2 seems to be more consistent when you can get things escalated. They just recently added the ability to open tickets via email, which is nice, where previously it was phone call only.

Do you think Barracuda RMM (formerly Managed Workplace) delivers good value for the price?

Yes

Are you happy with Barracuda RMM (formerly Managed Workplace)'s feature set?

Yes

Did Barracuda RMM (formerly Managed Workplace) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Barracuda RMM (formerly Managed Workplace) go as expected?

I wasn't involved with the implementation phase

Would you buy Barracuda RMM (formerly Managed Workplace) again?

Yes

It is very good for Managed Service Providers to be able to monitor and manage multiple clients at a time from one central location. Many things can be automated through it so that they don't require your constant attention. It would not be as appropriate for internal use at a company, is more suited for MSP's.

Barracuda RMM (formerly Managed Workplace) Feature Ratings