Item: Barracuda RMM
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

It's used across our whole organization to monitor, manage, and remote into our customers' networks for support. It solves issues by providing automation and one central location to manage IT services for most of our customers.

Pros and Cons

Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
The site is easy to navigate/manage. There is not a big learning curve for new employees.

Their built-in Avast antivirus has a lot of issues. When we used it we had a lot of performance and compatibility issues, and have had to move almost everyone off of it and onto other antivirus vendors.
Patch Management is lacking at times. We've had issues with some devices not getting certain patches or falling way behind. I don't think patch management issues are unique to Managed Workplace though, I believe a lot of RMM's have issues with this category.

Return on Investment

It has had a positive impact by saving time in the ease of remote access from one central location.
It is competitively priced or slightly cheaper than other options.

Alternatives Considered

SolarWinds Remote Monitoring & Management

I have only used SolarWinds a little bit. I prefer what I have seen from Avast Managed Workplace. There seem to be more automation features in Managed Workplace that are helpful. That being said, I don't have a ton of experience with SolarWinds.

Support Rating

It's kind of hit or miss on the level of support from tier 1. Tier 2 seems to be more consistent when you can get things escalated. They just recently added the ability to open tickets via email, which is nice, where previously it was phone call only.

Key Insights

Do you think Barracuda RMM delivers good value for the price?

Yes

Are you happy with Barracuda RMM's feature set?

Yes

Did Barracuda RMM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Barracuda RMM go as expected?

I wasn't involved with the implementation phase

Would you buy Barracuda RMM again?

Yes

Other Software Used

Cisco Umbrella, Autotask, Datto

Likelihood to Recommend

It is very good for Managed Service Providers to be able to monitor and manage multiple clients at a time from one central location. Many things can be automated through it so that they don't require your constant attention. It would not be as appropriate for internal use at a company, is more suited for MSP's.

Managed Workplace RMM Review from a senior MSP tech

Overall Satisfaction with Avast Managed Workplace RMM