Decent core functionality but a lot left to desire
September 07, 2020

Decent core functionality but a lot left to desire

Justin Soungie | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Barracuda Managed Workplace RMM

The IT team utilizes Barracuda Managed Workplace to remotely support all workstations within and outside our company network. It also plays a critical role in automated notifications to members of our tier 2 support for server notifications and errors.
  • Server Error/Status Notifications
  • Remote Desktop Support
  • Warranty/Hardware Information
  • Helpdesk function
  • Software Deployment
  • Positive - but not something we measured
  • Barracuda Managed Workplace definitely handles live notifications better then Lansweeper.
  • We currently use Lansweeper for Software Deployment and Patch Management
  • Nagios has better visuals for network layout and heartbeat monitoring
  • We are assessing TeamViewer/AnyDesk now for better Remote Desktop support. But Barracuda does handle this task very well and we wouldn't be put out to continue using Barracuda for this.
We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.

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With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.

Barracuda RMM (formerly Managed Workplace) Feature Ratings