What users are saying about
36 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

Bazaarvoice Conversations

Bazaarvoice Conversations is well suited for almost any sized company looking to add reviews and a Q&A section to their website. They offer many solutions that can be customized through their thorough design and modification tools. For teams with internal development teams and a strong focus on specific interactions and appearance, it might be cheaper to go with a competitor with just and API integration depending on your needs
Christopher Payne profile photo

Pros

Bazaarvoice Conversations

  • Our ability to answer questions on our retail partner websites in a timely manner. We constantly win awards from our retail partners for questions responded to in 24 hours or less.
  • Bazaarvoice Conversations gives us the ability to respond to all 1-2-3 star ratings and some 5-star reviews also. We welcome 1-2-3 star reviews as it gives us an opportunity to let customers know we are responsive to their issues.
  • Bazaarvoice Conversations is easy to train on for new employees. It is intuitive and easy to teach people how to get their job done fast which I as a manager appreciate.
Richard Peterson profile photo

Cons

Bazaarvoice Conversations

  • Bazaarvoice does suffer from some deficits. Filtering for reviews and questions is virtually worthless if you're trying to zero in on a specific product or group of products. The best you can do is filter by product ID, but different retailers will have different IDs for the same product, so even that is not intuitive or effective.
  • Speed of the product is slow on the average day, very slow on a bad day, and slightly better than slow on a good day. Loading more questions/reviews or refreshing a view can be time consuming.
  • Bazaarvoice's reporting is severely lacking. I need to use reports to track my team's responses for quality purposes. I also use this data to gauge productivity. However, report filtering doesn't allow you to filter by response date...only the date on which the review was posted by the customer. Although the spreadsheet you get DOES include the response date, this is inexplicably missing from report filters.
  • Thinking back on speed, reports take a VERY long time to pull, even when your date range is small and recent.
  • If you have multiple users who respond to items, there's also no user differentiation in reports. So unless you have your team members sign/initial their responses, there's no way to tell who wrote what when you look at a response report. This seems like an oversight since every user has their own unique login credentials.
  • Finally, you should consider what your retailer network will REALLY look like. My company has around 15 retailers activated on our network, but more than 90% of our reviews come from just two of those dealers. Responding to questions is free with BV, but reviews require an upgrade to Connections Premium, so it's a good idea to check all your retailers' sites to see how many reviews they house and how active users are before paying for the upgrade.
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Likelihood to Renew

Bazaarvoice Conversations

Bazaarvoice Conversations 9.0
Based on 4 answers
We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
Emma Thomas profile photo

Usability

Bazaarvoice Conversations

Bazaarvoice Conversations 9.0
Based on 1 answer
I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
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Support

Bazaarvoice Conversations

Bazaarvoice Conversations 8.5
Based on 5 answers
The support team is absolutely phenomenal. Not only do they take care of the issues we ask about, but they provide documentation explaining why something happened and even have other suggestions of how we can improve things. We've sent countless issues, and BV always has a simple, quick answer for us when we ask. Sometimes we'll ask about one thing and get help with many others. Really excellent support team.
Ephraim Mandel profile photo

Implementation

Bazaarvoice Conversations

Bazaarvoice Conversations 9.0
Based on 1 answer
Save time and energy by utilizing their implementation team!
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Alternatives Considered

Bazaarvoice Conversations

Bazaarvoice and Power Reviews are pretty much parity products. It is hard to understand which to choose because, from a tech standpoint, do about the same. We have stuck with BV because the account support has always been a great value-add.It terms of TurnTo and Yotpo, if you do not need the syndication, these are great (and more affordable) solutions worth visiting.
Olin Graczyk profile photo

Return on Investment

Bazaarvoice Conversations

  • Our conversion rate saw a 127% lift with reviews.
  • Our Average Order Value saw a 7.6% lift with reviews.
  • Our revenue per visitor saw 144.3% life with reviews.
  • Reviews and Q&As allow us to embed SEO-rich content which helps us rank better on search engines.
  • We can send Bazaarvoice Reviews to Google to be included in our Product Listing Ads. Having the review stars under our PLAs increases our CTR.
Melissa Best profile photo

Pricing Details

Bazaarvoice Conversations

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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