What users are saying about
31 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

Bazaarvoice Conversations

Bazaarvoice Conversations is great at organizing a person's time to specific task and to quickly get them done so we can move on to other daily tasks.The ability to pre-populate answers in a database within Bazaarvoice Conversations would be nice so we did not have to copy and past from a document on our desktop.
Richard Peterson profile photo

Pros

Bazaarvoice Conversations

  • My company's products are sold by a huge range of retailers/dealers, and we've long recognized the value of having a presence in product reviews. Bazaarvoice's format makes responding to product reviews a much simpler and more efficient process. Reviews are fed to you in a work list, so you don't have to visit each retailer's website to respond.
  • Branded responses to reviews (and product questions) also makes them standout so customers looking for the most informed response can quickly spot it.
  • BV's support path (Spark) is a good resource, though it does make the process feel a bit impersonal. That said, as impersonal as your support tickets begin, it's great to see exactly what progress has been made and all the communication you've received about the issue.
Joshua P. Kennedy profile photo

Cons

Bazaarvoice Conversations

  • I would like to be able to incentivize our customers to leave a review by offering a coupon or entering their name into a drawing if they leave a review. However, Bazaarvoice doesn't consider these authentic reviews if our customers are rewarded for leaving them and so they discourage this practice. However I've seen other review engines offer a way to reward customers for their reviews.
  • We have a Magento store with two different store instances. When we brought the second store online and added Bazaarvoice it was a disaster. Our products were all mixed it up and it took several months to resolve. I would be very careful if you're running more than one store with Bazaarvoice.
  • I wish they had a more robust reporting dashboard. Most of the reports have to be generated using a template that is emailed to me and downloaded as a csv. I would rather see this info in the dashboard with the ability to download charts and report info in a pdf. This is helpful in reporting to the executive team who likes a visual [presentation].
Melissa Best profile photo

Likelihood to Renew

Bazaarvoice Conversations

Bazaarvoice Conversations 9.0
Based on 4 answers
Customer support has been wonderful! Account Managers are extremely knowledgeable and accessible
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Usability

Bazaarvoice Conversations

Bazaarvoice Conversations 9.0
Based on 1 answer
I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
No photo available

Support

Bazaarvoice Conversations

Bazaarvoice Conversations 9.0
Based on 1 answer
Support levels for Bazaarvoice are amongst the best that I have ever encountered. Response time is immediate and I always know the stage of my issue.
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Implementation

Bazaarvoice Conversations

Bazaarvoice Conversations 9.0
Based on 1 answer
Save time and energy by utilizing their implementation team!
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Alternatives Considered

Bazaarvoice Conversations

Our eCommerce platform is ISAMS so we were previously using the inbuilt product review function within that. ISAMS reviews worked but lacked the bells and whistles of Bazaarvoice, and we had to initiate a fair bit of customisation to get simple functions like keyword blacklisting built in. We also considered Feefo but their proposition is more of an independent 3rd party surfacing review content about numerous businesses in one place. We wanted customer communications relating to our reviews to come from us, not from Feefo, so Bazaarvoice was a better fit for us.
Emma Thomas profile photo

Return on Investment

Bazaarvoice Conversations

  • We've improved on customer service in that our customers now have a dedicated way to ask questions about a product. Time to revert on these questions has proved to be a challenge though, as customers do tend to expect an instant turnaround.
Emma Thomas profile photo

Pricing Details

Bazaarvoice Conversations

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

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