Bazaarvoice Conversations is a Great Choice for Reviews and Q&A
October 09, 2019

Bazaarvoice Conversations is a Great Choice for Reviews and Q&A

Christopher Payne | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Conversations,Connections,Intelligence,Media
  • Questions & Answers

Overall Satisfaction with Bazaarvoice Conversations

Bazaarvoice Conversations is being used as one of our feedback channels for our product development team and web team, a touch point for our customer experience team, and a tool to help show new customers the quality and fit of our product line.

When we see patterns in customer questions, we become aware of short comings in our website experience and we take steps to address them. The same can be said for our product development team, if something seems to be bothering multiple customers, we see it as a chance to improve our offerings. Our customer experience team often will be able to improve or repair our relationship with our customers based on their questions or reviews. We have a warranty that many of our customers don't take advantage of on their own but having that conversation helps us help them.

We also feel our customers trust other customer's feedback on our website and use their opinions to make more informed decisions on which products to buy and which size is most appropriate for them.
  • Multiple touch points throughout the year to make sure ROI is being met
  • Easy to implement into websites
  • Advanced features can be turned on and off depending on current needs
  • Their login to their portal is awful. They are working on creating a single sign on experience but right now there are different usernames and passwords depending on what dashboard you are attempting to access.
  • They could probably spend more time optimizing the cost of their initialization script. The size of the JavaScript concerns me.
  • They could work on their deployment and preview tools. The time for our staged changes to show on the live site doesn't seem to be as quick as it should be and the preview tools don't take into account the site's CSS files for display.
  • They filled out need to have Q&A and Reviews on our website
  • We have seen a positive correlation with having this service and our general customer experience
  • We have seen a positive correlation with good reviews and sales of specific products
Both services are a good choice. I don't feel you can go wrong with either option. They would have both fulfilled our need and have very similar offerings. We ended up going with Bazaarvoice Conversations because of their initial cost for setup. The cost at the time for annual fees were similar.
Every time I've had to reach out to support, I've had a less than 24 hour turn around. Some times I get passed around but I end up with the correct person to address my needs by the end. Their customer service was easy to understand and their processes to get things done seem organized and efficient.

Do you think Bazaarvoice Platform delivers good value for the price?

Yes

Are you happy with Bazaarvoice Platform's feature set?

Yes

Did Bazaarvoice Platform live up to sales and marketing promises?

Yes

Did implementation of Bazaarvoice Platform go as expected?

Yes

Would you buy Bazaarvoice Platform again?

Yes

Bazaarvoice Conversations is well suited for almost any sized company looking to add reviews and a Q&A section to their website. They offer many solutions that can be customized through their thorough design and modification tools. For teams with internal development teams and a strong focus on specific interactions and appearance, it might be cheaper to go with a competitor with just and API integration depending on your needs.